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[CVG]Buggy game purchasers 'entitled to refund' - Page 8

post #71 of 114
Seems kinda stupid when retailers refuse to return any opened game pc or console. You would likely need a lawyer with you to get the retailer to give you a refund.
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Guardian 921
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post #72 of 114
Quote:
Originally Posted by Evostance View Post
It means unplayable or not satisfactory.

Ie. If you can't get online like in BC2, then that it unsatisfactory and should be deemed a refund.

If your playing COD:BO and there happens to be a bug where you can't smash a window which isn't stopping you progressing and is a minor flaw, you shouldnt be able to refund that
It depends on what's causing the online issues though. When BC2 first launched there were a lot of issues with the EA servers, however that's not due to the game its due to EA basically messing everything up on their end.

Same goes for APB, they went out of business and the servers shut down - private servers work fine though and so does the game to an extent.

Another issue is if its just one person who cant get online then its unlikely that its the game and they shouldn't get a refund, its only if its absolutely everyone and the developer has no intention of fixing the issue that I feel people should be given a refund.

In my opinion the line between a broken game and a working one is a rather ill defined one. There are so many different issues that a game could have - the singleplayer might not work but multi does, does that entitle a refund or not? How about the other way around?

This may be a good thing in that developers might be a little more careful but I'm doubting they'll do that much and people would be more likely to abuse the right than be honest. I'd also go as far to say that this might strengthen the console market too, its easier to make a game work on 1 console rather than the 1000's of PC configs there are.

@ Viridian

I did too, but since 2007/2008 basically everything has got more expensive. Games have just followed that trend. That said, they usually go on offer somewhere so I can pick up most of the games I want for a rather low price which is a good thing.
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post #73 of 114
Quote:
Originally Posted by Fusion Racing View Post
In my opinion the line between a broken game and a working one is a rather ill defined one. There are so many different issues that a game could have - the singleplayer might not work but multi does, does that entitle a refund or not? How about the other way around?
I would hope so.
Everything stated on the box is sold as a package.

Would you feel you deserve a refund if you purchased a new car and only half of the advertised functions worked?
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post #74 of 114
Quote:
Originally Posted by Damarious25 View Post
If you actually read the "The Sale of Goods Act 1979" and any amendments it doesn't say anything about "computers" or "gamers"
So? This is the Sales of Goods Act the name in itself should imply that it covers all goods except those specifically mentioned; It doesn't specifically mention radio sets or radio listeners does that mean radios aren't covered?
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post #75 of 114
Quote:
Originally Posted by beers View Post
Would you feel you deserve a refund if you purchased a new car and only half of the advertised functions worked?
It would be cool if I could get a refund on the last Chevy I owned - I never had a vehicle before or since that spent so much time in the shop with unsolvable problems that through miracles and magic, defied all clauses of the warranty.

I think such lemon laws should apply to software, especially when major bug patches are peddled as "new versions" that require a substantial outlay of cash for the new version. I am not so opposed to say, free updates that actually fix problems - but Adobe is pretty good at charging large cash for what amounts to be giant bug fixes - mostly because they will add in some obscure, unused features into the mix, and call it new. Yeah, even mor enew bugs to contend with, with major incompatibilities with most systems.

My experience with games, in general, has been much more positive. Game makers seem to fix their stuff up, and will issue fixes with no questions asked - unlike some of the big software houses that look at a bug as a way of mining more cash out of your pocket.
post #76 of 114
Quote:
Originally Posted by PhilWrir View Post
I cant help but chuckle at all the "Blame Greed" arguments...
Stop Buying the bad games and they will stop being made as often. If Activision, EA and other Devs/Publishers get hit in the wallet from people not buying bad games they will have no choice but to put effort into games or go out of business.

Its simple. Dont buy bad/low quality games and the devs will get the message.
Isn't that the ENTIRE point of this thread? So that if a game is so bad, so buggy that it is unplayable, trading standards have said that you can get a refund?
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post #77 of 114
Quote:
Originally Posted by Starbuck5000 View Post
So? This is the Sales of Goods Act the name in itself should imply that it covers all goods except those specifically mentioned; It doesn't specifically mention radio sets or radio listeners does that mean radios aren't covered?
Aaaaaand you've missed the point.

    
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post #78 of 114
Quote:
Originally Posted by Damarious25 View Post
Aaaaaand you've missed the point.

I'm not really sure what your point is. Yes, no laws have been amended or changed, but Trading Standards, the government body which effectively puts the laws into practice over here have decided that in their view, you should be able to get a refund from buggy games, using their interpretation of the law.

There's no buggy game law, but this law is universal, and the people who effectively give businesses the rules have pretty much interpreted it with regard to games.
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post #79 of 114
Quote:
Originally Posted by Cepheus View Post
I'm not really sure what your point is. Yes, no laws have been amended or changed, but Trading Standards, the government body which effectively puts the laws into practice over here have decided that in their view, you should be able to get a refund from buggy games, using their interpretation of the law.

There's no buggy game law, but this law is universal, and the people who effectively give businesses the rules have pretty much interpreted it with regard to games.
The problem is this is just an idea. Just because the "Trading Standards" feel it's a good idea they have a LOT of work ahead of them before it could be put into practice. They can't amend laws, the government does that. That's my point. I'm not familiar with the judicial system over there but I assume it's pretty close to the Canadian one seeing how we're a pretty good copy. It takes time and a lot of government bodies have to approve of an amendment before it can be passed into law. It could take years.

People here are talking like it's now, or a stone throw away... Which it's not.
    
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post #80 of 114
So can I ask steam if I can have my money back for Blk ops?
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