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Windows freezing for no apparent reason

post #1 of 11
Thread Starter 
My friend gave me their laptop saying that it froze and was running slowly, so I started my usual round of Malwarebytes, spybot, ccleaner, memtest, chkdsk.

They already had Mcafee on there as an antivirus and it was up to date.

All scans came back negative and CCleaner worked well removing a bunch of files.

But yet the problem still persists, and sometimes in safe mode too, what else should I run/check that could be causing this? I ran a windows update one of the times it didn't freeze and all things have the appropriate drivers...

I'm kind of lost
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post #2 of 11
you should try and reinstall windows. The problem could be hdd, ram, low cpu voltage,etc.
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post #3 of 11
Thread Starter 
It's A fairly new Dell 1525 laptop, I can't just wipe the hdd cause I couldnt reinstall their programs and backup their files....
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post #4 of 11
if its in safemode, it could be a corrupt installation or the HDD stuff like that
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post #5 of 11
Thread Starter 
How cam I test the hdd I know there is smart but what tool can I use to check that
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post #6 of 11
U can use hdtune for checking for errors and such.I dont know were to get it from though.Maybe google it?
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post #7 of 11
If it's a Dell with the drive still in shape from the factory there will be a utility partition accessible at boot up to run Dell's slew of diagnostics.

Anything occurring the event logs at the time of the lock ups?
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post #8 of 11
Thread Starter 
There is a recovery partition, I don't see much in the way of diagnostic tools, running hdtune now tho
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post #9 of 11
the diagnostics are on boot up
   
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post #10 of 11
Thread Starter 
The only tools I saw was a memory diagnostic tool when I hit F1 on startup, I could chose that but that was it.

I ran hdtune and it only had 2 damaged blocks, (.1%)
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