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PSU Broke 20 days out of warranty - UK Sales of Goods

post #1 of 37
Thread Starter 
My OCZ StealthXStream 600W PSU broke 20 days out of the 3 year warranty. OCZ refused to honour the warranty even so soon after it ended.

So, not happy that a product broke just out of warranty I knew my only case left was with the retailer under the UK Sales of Goods Act 1979 (as Amended).

OverclockersUK told me that as the item was out of warranty there was nothing they could do. What they meant to say is: "no, we're not replacing a product for you"

However, this runs contrary to the legislation:

http://whatconsumer.co.uk/is-the-gua...9s-written-on/

Quote:
The important point about warranties is that they should never seek to replace your rights under the Sale of Goods Act, and even after they have run out, you will still be protected by these statutory rights which can run for up to 6 years after purchase.
I've got PSU's that are 10 years old and still function perfectly. I personally don't think 3 years is reasonable for a PSU to last.

What are everyone elses thoughts and experiences? Please be warned, you may give your opinion on the SoGA, but I may defend my position vehemently in this case.
    
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post #2 of 37
Good Luck! Contact them again and remind them of the law, or contact trading standards.

I wish I had done this with my Alienware laptop. I had a 30-day warranty on it, the sales advisor said that it will cost £500 a year to cover it, I went over the warranty by one day and the lights on the keyboard stopped working, the DVD drive doesn't work and the windows recovery disc installs a non-genuine windows (according to windows) and finally the bluetooth adapter doesn't work.. one day over and they wouldn't help me even though it has a list of problems! Now I have a 3 month old Alienware laptop that uses an external dvd drive and no lights haha
    
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post #3 of 37
Thread Starter 
Quote:
Originally Posted by Exarphcomanantabitom View Post
Good Luck! Contact them again and remind them of the law, or contact trading standards.

I wish I had done this with my Alienware laptop. I had a 30-day warranty on it, the sales advisor said that it will cost £500 a year to cover it, I went over the warranty by one day and the lights on the keyboard stopped working, the DVD drive doesn't work and the windows recovery disc installs a non-genuine windows (according to windows) and finally the bluetooth adapter doesn't work.. one day over and they wouldn't help me even though it has a list of problems! Now I have a 3 month old Alienware laptop that uses an external dvd drive and no lights haha
Hey, I really wouldn't give up on that laptop. You do not have to put up with that.

Was the laptop second hand?

If so, were those faults made known at the time of purchase?

If not, you have a case. I'd write to Dell informing them of all the issues you have had because the 30-day warranty thing is a load of rubbish. You are protected by the Sales of Goods Act against this kind of theft. The only stipulation is if you were made aware of the faults at the time of purchase then you can't claim on those faults, but any new ones you can.

I really, really urge you to give the Citzens Advice a call and Trading Standards for advice - or do a lot of googling ike I have been doing. It really does seem like you are entitled to raise a complaint here.

EDIT:

Actually, you said the laptop is 3 months old, well, you're still in the under 6 months section of the SoGA. Which means you should call Dell, tell them you reject the laptop because it is faulty and you either want a replacement immediately, or you want a refund. Any cases that occure within under 6 months of the purchase date mean you can demand a refund and they have to prove the laptop wasn't faulty at manufacture. Do it very soon!
Edited by Viridian - 1/7/11 at 8:17am
    
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post #4 of 37
don't use Trading standards they only really work on business to business stuff user consumers direct as they will be better equiped to tell you your rights.

Also 6 year rule is only good on some things if they say the usefull life of the product is only 3 years anyway that will be all you get (although it is unlkely they will tell you that the product should not last beyond this if it has a 3 year warranty anyway
Edited by Roguebomber - 1/7/11 at 8:25am
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post #5 of 37
I've been telling people not to buy OCZ products...
    
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post #6 of 37
Quote:
Originally Posted by Viridian View Post
Hey, I really wouldn't give up on that laptop. You do not have to put up with that.

Was the laptop second hand?

If so, were those faults made known at the time of purchase?

If not, you have a case. I'd write to Dell informing them of all the issues you have had because the 30-day warranty thing is a load of rubbish. You are protected by the Sales of Goods Act against this kind of theft. The only stipulation is if you were made aware of the faults at the time of purchase then you can't claim on those faults, but any new ones you can.

I really, really urge you to give the Citzens Advice a call and Trading Standards for advice - or do a lot of googling ike I have been doing. It really does seem like you are entitled to raise a complaint here.

EDIT:

Actually, you said the laptop is 3 months old, well, you're still in the under 6 months section of the SoGA. Which means you should call Dell, tell them you reject the laptop because it is faulty and you either want a replacement immediately, or you want a refund. Any cases that occure within under 6 months of the purchase date mean you can demand a refund and they have to prove the laptop wasn't faulty at manufacture. Do it very soon!


No it was brand new from PC World! I took the receipt back and everything. I travel a lot and it broke the morning of the warranty running out and I couldn't get to a PC world until the day after! I contacted Dell, before that time ( it's the second time this has happened) and they ''fixed'' it, and it happened again, I flipped the Laptop over to have a quick look inside as it didn't feel right ( Alienware laptops just have a panel and everything is in the open, it just slides off, unlike normal laptops that take three days and 40000 screws to get in) turned out he didn't put all of the screws back in and there are screws missing. He fixed it at my house and was complaining the entire time ''I hate Alienware, I hate this I hate that'' and then after that it broke again and the warranty had run out..

I would contact Dell but I was on the phone for literally 5 hours, no exaggeration to call centres in India 'Vhat iz your problam mistar uhldon' I'd explain 'oh.. you not through to right place.. i transfer you..'' on hold for three hours.. ''oh this is for dell no alionwarez''
    
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post #7 of 37
Quote:
Originally Posted by cmeeks View Post
I've been telling people not to buy OCZ products...
OCZ used to be good...what is going on lately....
post #8 of 37
I thought Alienwares standard warranty was 1 year next day on site
so if you only got 30 days that would be statory right period not a warranty period or the unit was second hand at which point although that time is up SOGA still applies subject to what you were told at the point of sale,
if it was second hand and they failed to tell you that is a miss-sale

if not you should still have the remainder of your warranty period with Aleinware if so keep getting it repaired if nothing else it will cost them more to keep repiring it than they made in you buying it
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post #9 of 37
Thread Starter 
Quote:
Originally Posted by Roguebomber View Post
I thought Alienwares standard warranty was 1 year next day on site
so if you only got 30 days that would be statory right period not a warranty period or the unit was second hand at which point although that time is up SOGA still applies subject to what you were told at the point of sale,
if it was second hand and they failed to tell you that is a miss-sale

if not you should still have the remainder of your warranty period with Aleinware if so keep getting it repaired if nothing else it will cost them more to keep repiring it than they made in you buying it
As it's under 6 months old he's got a lot more rights.

You should write to Dell and give them 7/14 days to respond and send that recorded delivery. then, if they don't respond after that (or don't resolve, should I say) you give them another 7 days in writing, after that you file for small claims.

But you should still be under warranty so I really would kick up a fuss here.
    
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post #10 of 37
Quote:
Originally Posted by Viridian View Post
As it's under 6 months old he's got a lot more rights.

You should write to Dell and give them 7/14 days to respond and send that recorded delivery. then, if they don't respond after that (or don't resolve, should I say) you give them another 7 days in writing, after that you file for small claims.

But you should still be under warranty so I really would kick up a fuss here.
Under 6 month the reseller has to prove the unit was not faulty at the point of sale over 6 month the user has to prove it this should be fairly easy to prove as it was repaired inside the first 6 month although it will depend on what was repaired and why but only if he has an engineers report (which he should have) as without it thing can get more complicated as he has stated missing screws which some retails will look at as tampering and will encourage the to push back
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