Overclock.net › Forums › Components › Power Supplies › PSU Broke 20 days out of warranty - UK Sales of Goods
New Posts  All Forums:Forum Nav:

PSU Broke 20 days out of warranty - UK Sales of Goods - Page 2

post #11 of 37
I don't see the problem here. Warranty was stated as 3 years, it broke after that and they wont replace it. Nothing wrong to be honest. Be thankful it lasted that long and didn't take the rest of the PC with it when it died.
Wingman Fuzzi
(16 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.6GHz 1.37v Gigabyte Z68X-UD5-B3 Zotac GTX 680 @ 1215/3005MHz (347.09) 2x8GB Kingston HyperX Savage 1866Mhz 
Hard DriveHard DriveCoolingOS
Samsung 840 120GB + 850 1TB + Intel 520 240GB Samsung F3 1TB Thermalright Venomous X w/ FM122 Windows 7 Pro x64 
MonitorKeyboardPowerCase
Dell U2312HM 1920x1080 @ 60Hz Ducky Shine II (Blues w/ White Backlight) Corsair HX 620W Fractal Design XL (Black Pearl) 
MouseMouse PadAudioAudio
MX518 Steelseries QcK+ Creative X-FI Xtreme Music Sennheiser HD598 
  hide details  
Reply
Wingman Fuzzi
(16 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.6GHz 1.37v Gigabyte Z68X-UD5-B3 Zotac GTX 680 @ 1215/3005MHz (347.09) 2x8GB Kingston HyperX Savage 1866Mhz 
Hard DriveHard DriveCoolingOS
Samsung 840 120GB + 850 1TB + Intel 520 240GB Samsung F3 1TB Thermalright Venomous X w/ FM122 Windows 7 Pro x64 
MonitorKeyboardPowerCase
Dell U2312HM 1920x1080 @ 60Hz Ducky Shine II (Blues w/ White Backlight) Corsair HX 620W Fractal Design XL (Black Pearl) 
MouseMouse PadAudioAudio
MX518 Steelseries QcK+ Creative X-FI Xtreme Music Sennheiser HD598 
  hide details  
Reply
post #12 of 37
What your problwm will be is the fact that SoG act protects you up to six years however this is dependent on the product you've purchased. Premium products are expected to last longer, like say a Miele washing machine or in this case say a top of the range PSU and as such would be more likely to get a better response when you throw the SoG book at them. Trading standards will look at it for you but i would be surprised if it went anywhere as this isn't a top of the range product and your expectations of how long it should last may not match up with what Trading Standards might think.

Brand new laptop 30 day warranty? You sure it wasn't ex-display? If not then it should have come with 1 year. DSGi (currys/pc world) are terrible at recognising their obligations so may need constant reminding. Just walk in and ask for a manager. If that doesn't work email customer services and get them to call you so you don't spend another £500 waiting for someone to answer the phone.
Edited by Unstupituous - 1/7/11 at 10:01am
2600k
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K P8P67 Pro 4730 8GB Corsair 1333 
OSKeyboardCaseMouse
Windows 7 x64 Logitech K750 Antec 1200 Microsoft Habu 
  hide details  
Reply
2600k
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K P8P67 Pro 4730 8GB Corsair 1333 
OSKeyboardCaseMouse
Windows 7 x64 Logitech K750 Antec 1200 Microsoft Habu 
  hide details  
Reply
post #13 of 37
Thread Starter 
Quote:
Originally Posted by Fusion Racing View Post
I don't see the problem here. Warranty was stated as 3 years, it broke after that and they wont replace it. Nothing wrong to be honest. Be thankful it lasted that long and didn't take the rest of the PC with it when it died.
Yeah, except that it broke 20 days out of warranty.

Remember the iPod first generation? None removable battery that died a month out of warranty for most people?

Well, I'm reminded of that when I think of my PSU. It should have lasted much longer than 3 years. I have several old P3 & P4 rigs in my house that still work to this day and some of them are well over 10 years old and they all have no-name unbranded PSU's in them.

SO I don't think it's unreasonable to expect a PSU to last longer than a month after the warranty. Hell, if it had been a year after warranty I'd take the hit and never buy an OCZ PSU again. But a month?

I'm excerising my rights as the Sales of Goods Act supercedes any warranty period. And warranties are a bunch of bull, anyway, for instance, did you know that when returning a faulty ptoduct you shouldn't be expected to pay the postage? Yet most companies would have you believe otherwise.

Quote:
Originally Posted by Unstupituous View Post
What your problwm will be is the fact that SoG act protects you up to six years however this is dependent on the product you've purchased. Premium products are expected to last longer, like say a Miele washing machine or in this case say a top of the range PSU and as such would be more likely to get a better response when you throw the SoG book at them. Trading standards will look at it for you but i would be surprised if it went anywhere as this isn't a top of the range product and your expectations of how long it should last may not match up with what Trading Standards might think.
Even then, it broke one month out of warranty. TS should see that as an unreasonable amount of time to break down.

And again, it's a PSU, not something like a phone or a dishwasher. It's been installed in my case since I bought it (clearly 3 years ago) I cleaned my case on a regular basis and it was an Antec 1200 with several dust filters, which were again cleaned on a regular basis. Visual inspection of the unit shows no clogs of dust inside, so it's reason for breaking is beyond me.

My friend is an ex-Sony service Engineer whom also worked for Texas Instrument and Pace designing set top boxes. He now owns a console repair business, so he's my engineer. I'll have him check it out and write me a report. If he thinks it's a defective PSU (which he says it seems that way), I'm going to push this all the way.
    
CPUMotherboardGraphicsRAM
Intel i5 2500 @ 4,004GHz (1.202v) Asus P8P67-PRO B3 Leadtek GTX260 65nm 896MB 700|1430|1100 4GB DDR3 Muskin 1686MHz 
Hard DriveOptical DriveOSMonitor
2xWD CB 250GB, 2x SG 320GB, 1xSS F1 1TB Pioneer DVD-RW Windows 7 Professional 64bit Samsung 2032BW 20" 1680x1050 16:10 
KeyboardPowerCaseMouse
Razer Lycosa CoolerMaster GX 550W Coolermaster Storm Sniper Razer DeathAdder 
Mouse Pad
Razer Goliathus 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i5 2500 @ 4,004GHz (1.202v) Asus P8P67-PRO B3 Leadtek GTX260 65nm 896MB 700|1430|1100 4GB DDR3 Muskin 1686MHz 
Hard DriveOptical DriveOSMonitor
2xWD CB 250GB, 2x SG 320GB, 1xSS F1 1TB Pioneer DVD-RW Windows 7 Professional 64bit Samsung 2032BW 20" 1680x1050 16:10 
KeyboardPowerCaseMouse
Razer Lycosa CoolerMaster GX 550W Coolermaster Storm Sniper Razer DeathAdder 
Mouse Pad
Razer Goliathus 
  hide details  
Reply
post #14 of 37
It broke out of warranty. Sorry, no refund, no replacement.

If my 5 year + 2 month year old truck blew the transmission, I would pay the full cost to replace it as it is out of warranty. It would likely be due to daily use in a so-so quality vehicle.

Daily use on a so-so PSU that uses cheap capacitors is likely the problem here. I realize that it sucks that it was so soon out of warranty, but what would have happened it it had occurred 3 days before your warranty expired? You would have got a new one. The warranty is included in the price, and is finite. It sucks that it blew up, but you have no legal recourse here.
It's A Computer!
(13 items)
 
Also a Computer!
(15 items)
 
 
CPUMotherboardGraphicsRAM
i5 2500K Gigabyte Z68X-UD4 Asus HD 5850 G. Skill Ripjaws 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD Caviar Black Samsund SH-S223A Antec Kuhler 920  
OSMonitorPowerCase
Windows 7 Home Samsung 2443BW HAS Silverstone Strider Plus 750W NZXT Source 210 Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
AMD PII X4 965BE MSI 790FX-GD70 ASUS HD 4850  G.Skill Ripjaws 
Hard DriveHard DriveOptical DriveCooling
Intel X25-V WD Caviar Blue Samsung S222A Thermalright Venomous-X 
OSMonitorPowerCase
Windows 7 64 Home Samsung S23A Corsair TX750W NZXT Source 210 Black 
Mouse
MX 518 
CPUMotherboardGraphicsRAM
Lapped e2180@3.0GHz Gigabyte GA-G41M-ES2L 9500GT Patriot DDR2@800MHz 
Hard DriveOSMonitorPower
Hitachi 500gb Windows 7 Viewsonic 19" Cooler Master 500W 
  hide details  
Reply
It's A Computer!
(13 items)
 
Also a Computer!
(15 items)
 
 
CPUMotherboardGraphicsRAM
i5 2500K Gigabyte Z68X-UD4 Asus HD 5850 G. Skill Ripjaws 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD Caviar Black Samsund SH-S223A Antec Kuhler 920  
OSMonitorPowerCase
Windows 7 Home Samsung 2443BW HAS Silverstone Strider Plus 750W NZXT Source 210 Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
AMD PII X4 965BE MSI 790FX-GD70 ASUS HD 4850  G.Skill Ripjaws 
Hard DriveHard DriveOptical DriveCooling
Intel X25-V WD Caviar Blue Samsung S222A Thermalright Venomous-X 
OSMonitorPowerCase
Windows 7 64 Home Samsung S23A Corsair TX750W NZXT Source 210 Black 
Mouse
MX 518 
CPUMotherboardGraphicsRAM
Lapped e2180@3.0GHz Gigabyte GA-G41M-ES2L 9500GT Patriot DDR2@800MHz 
Hard DriveOSMonitorPower
Hitachi 500gb Windows 7 Viewsonic 19" Cooler Master 500W 
  hide details  
Reply
post #15 of 37
Quote:
Originally Posted by Fusion Racing View Post
I don't see the problem here. Warranty was stated as 3 years, it broke after that and they wont replace it. Nothing wrong to be honest. Be thankful it lasted that long and didn't take the rest of the PC with it when it died.
Agreed.

You bought the PSU knowing there was a 3 year warranty. That really is all you should expect from it.

I take a warranty as a "lifespan" type of deal. You get something with a 2 year warranty, expect it to die in 2 years, if it lasts longer then your dollar's value pulled more

My Corsair PSU has a 7year warranty, if it dies on the 7th year and 1 day I'm SOL, and I'm fine with that since that's what I got when purchasing the PSU.

Plus what if they did take you warranty claim, what about all of the other people that had failures within the first 20 days? What about the 21st day? Gonna cut him out? Why should you, it's only a day. Then the 22nd? It's only one more than the 21st! See where this is going?

3 years is 3 years, not 3.0000001. Three.

It sucks OP, but just get another PSU, this time hit one with a longer warranty so it doesn't become an issue
    
CPUMotherboardGraphicsRAM
Intel i7 4790k Asus Maximus Impact VII Z97 EVGA GTX 780 Classified Crucial Ballistix VLP 2x8GB 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 256GB Seagate 1TB SSHD Lite-On eNAU108-111 Thermalright Ultra Extreme Black 
OSMonitorKeyboardPower
Windows 8.1 Professional Asus PB278Q Das Keyboard Ultimate 4 Seasonic 760W Platinum 
CaseMouseMouse PadAudio
CaseLabs Nova X2M Logitech G602 Razer Scarab Asus Sonar Impact II + AudioEngine A2 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i7 4790k Asus Maximus Impact VII Z97 EVGA GTX 780 Classified Crucial Ballistix VLP 2x8GB 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 256GB Seagate 1TB SSHD Lite-On eNAU108-111 Thermalright Ultra Extreme Black 
OSMonitorKeyboardPower
Windows 8.1 Professional Asus PB278Q Das Keyboard Ultimate 4 Seasonic 760W Platinum 
CaseMouseMouse PadAudio
CaseLabs Nova X2M Logitech G602 Razer Scarab Asus Sonar Impact II + AudioEngine A2 
  hide details  
Reply
post #16 of 37
buy a good psu
testbench#1
(13 items)
 
  
CPUMotherboardGraphicsRAM
PII X6 1090t MSI 790FX-GD70 EVGA GTX570 2x1gb Crucial + 2x2gb Kingston 
Hard DriveOptical DriveMonitorPower
2x Seagate Momentus XT 500gb Raid 0 Generic dvd-rw Samsung 27" Syncmaster P2770HD Ultra LSP 750w 
Case
white Corsair 600T 
  hide details  
Reply
testbench#1
(13 items)
 
  
CPUMotherboardGraphicsRAM
PII X6 1090t MSI 790FX-GD70 EVGA GTX570 2x1gb Crucial + 2x2gb Kingston 
Hard DriveOptical DriveMonitorPower
2x Seagate Momentus XT 500gb Raid 0 Generic dvd-rw Samsung 27" Syncmaster P2770HD Ultra LSP 750w 
Case
white Corsair 600T 
  hide details  
Reply
post #17 of 37
Quote:
Originally Posted by Viridian View Post
Yeah, except that it broke 20 days out of warranty.

Remember the iPod first generation? None removable battery that died a month out of warranty for most people?

Well, I'm reminded of that when I think of my PSU. It should have lasted much longer than 3 years. I have several old P3 & P4 rigs in my house that still work to this day and some of them are well over 10 years old and they all have no-name unbranded PSU's in them.

SO I don't think it's unreasonable to expect a PSU to last longer than a month after the warranty. Hell, if it had been a year after warranty I'd take the hit and never buy an OCZ PSU again. But a month?

I'm excerising my rights as the Sales of Goods Act supercedes any warranty period. And warranties are a bunch of bull, anyway, for instance, did you know that when returning a faulty ptoduct you shouldn't be expected to pay the postage? Yet most companies would have you believe otherwise.



Even then, it broke one month out of warranty. TS should see that as an unreasonable amount of time to break down.

And again, it's a PSU, not something like a phone or a dishwasher. It's been installed in my case since I bought it (clearly 3 years ago) I cleaned my case on a regular basis and it was an Antec 1200 with several dust filters, which were again cleaned on a regular basis. Visual inspection of the unit shows no clogs of dust inside, so it's reason for breaking is beyond me.

My friend is an ex-Sony service Engineer whom also worked for Texas Instrument and Pace designing set top boxes. He now owns a console repair business, so he's my engineer. I'll have him check it out and write me a report. If he thinks it's a defective PSU (which he says it seems that way), I'm going to push this all the way.

The fundamental difference is that unless you've missed it out in your initial post there hasn't been a widespread problem with the vast majority of OCZ PSU's dropping like flies out of warranty to spark the same sort of reaction that Apple got. Also, remember like it or not Apple are a premium brand so expectations and circumstances don't seem to match with your own. You also need to appreciate that after 6 months the onus is on the customer to prove it is a manufacturing fault from its creation which after 3 years of fully working usage i assume will be difficult. As I constantly hear from my elders and betters "things aren't made like they used to" and to some extent its true. Good luck but I don't think it'll get anywhere. Do OCZ even have a base in UK? If not they will fob you off with different EU legislation and overclockers will say go to manufacturer.
2600k
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K P8P67 Pro 4730 8GB Corsair 1333 
OSKeyboardCaseMouse
Windows 7 x64 Logitech K750 Antec 1200 Microsoft Habu 
  hide details  
Reply
2600k
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K P8P67 Pro 4730 8GB Corsair 1333 
OSKeyboardCaseMouse
Windows 7 x64 Logitech K750 Antec 1200 Microsoft Habu 
  hide details  
Reply
post #18 of 37
Quote:
Originally Posted by Munkypoo7 View Post
Plus what if they did take you warranty claim, what about all of the other people that had failures within the first 20 days? What about the 21st day? Gonna cut him out? Why should you, it's only a day. Then the 22nd? It's only one more than the 21st! See where this is going?

3 years is 3 years, not 3.0000001. Three.
Exactly! What if the written OCZ warranty statement said "3 years and one month from date on purchase invoice" and your PSU died at 3 years and two months? Where do you draw the line? Well, it is clearly delineated in writing.
Main home rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i5-3570K ASRock Z77E-ITX GeForce GTX 670 8GB Samsung DDR3 
Hard DriveOptical DriveCoolingOS
Intel 330 240GB SSD, Crucial M4 256GB mSATA SSD... Samsung DVDRW CoolIt Eco Windows 7 Home Premium x64 
MonitorKeyboardPowerCase
Samsung 305T Plus, Dell 2005FPW Cooler Master QuickFire Pro mechanical keyboard Rosewill Capstone 450W Lian Li PC-Q11B 
MouseMouse PadAudio
Logitech MX518 Allsop Metal Onkyo TX-SR505 receiver, Polk bookshelf speaker... 
  hide details  
Reply
Main home rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i5-3570K ASRock Z77E-ITX GeForce GTX 670 8GB Samsung DDR3 
Hard DriveOptical DriveCoolingOS
Intel 330 240GB SSD, Crucial M4 256GB mSATA SSD... Samsung DVDRW CoolIt Eco Windows 7 Home Premium x64 
MonitorKeyboardPowerCase
Samsung 305T Plus, Dell 2005FPW Cooler Master QuickFire Pro mechanical keyboard Rosewill Capstone 450W Lian Li PC-Q11B 
MouseMouse PadAudio
Logitech MX518 Allsop Metal Onkyo TX-SR505 receiver, Polk bookshelf speaker... 
  hide details  
Reply
post #19 of 37
Quote:
Originally Posted by Viridian View Post
My friend is an ex-Sony service Engineer whom also worked for Texas Instrument and Pace designing set top boxes. He now owns a console repair business, so he's my engineer. I'll have him check it out and write me a report. If he thinks it's a defective PSU (which he says it seems that way), I'm going to push this all the way.
That is not a good idea at all. If they didn't let you RMA it already, they DEFINITELY won't do anything for you if the PSU has been opened up.
For Sale: MSI Z97 SLI Plus, Corsair DDR3 2000, Noctua NH-U12P
$0.00 (USD) or best offer
SG13B
(16 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 4790K Gigabyte GA-Z97N-WIFI ZOTAC GeForce GTX 1060 Mini 6GB G.SKILL NS Series 8GB (2 x 4GB) DDR3 1333 
Hard DriveOSMonitorPower
Seagate ST3000DM001 3TB Window 10 Monoprice 144hz ??? 
CaseMouseMouse PadAudio
Silverstone SG13B-Q Zowie FK1 http://www.slothesports.com/ Beyerdynamic DT990 
AudioAudioOtherOther
Numark NPM5 Sennheiser PC 31-II CH Products Combatstick 568 Joystick Scythe BIG Shuriken 2 Rev. B 
  hide details  
Reply
For Sale: MSI Z97 SLI Plus, Corsair DDR3 2000, Noctua NH-U12P
$0.00 (USD) or best offer
SG13B
(16 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 4790K Gigabyte GA-Z97N-WIFI ZOTAC GeForce GTX 1060 Mini 6GB G.SKILL NS Series 8GB (2 x 4GB) DDR3 1333 
Hard DriveOSMonitorPower
Seagate ST3000DM001 3TB Window 10 Monoprice 144hz ??? 
CaseMouseMouse PadAudio
Silverstone SG13B-Q Zowie FK1 http://www.slothesports.com/ Beyerdynamic DT990 
AudioAudioOtherOther
Numark NPM5 Sennheiser PC 31-II CH Products Combatstick 568 Joystick Scythe BIG Shuriken 2 Rev. B 
  hide details  
Reply
post #20 of 37
Good luck with the countersuit, but honestly, not a chance if you ask me.

They provided you with a working product and a valid warranty, even if it's 1 day outside of the end you'd be lucky to get it replaced, or even repaired.

You want Lifetime or at least 10 year warranty on your PSU's, not just as a safety measure, but it's a good medium of how long the PSU will actually last.
The Iron Giant
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 950 X58A-UD3R Sapphire Radeon HD5870 Vapor-X Mushkin Silverline 3x4GB 1333MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung F3 Samsung F3 Western Digital Raptor Crucial M4 128GB 
Optical DriveCoolingOSMonitor
Sony DRU-87S Corsair H70 Windows 7 Ultimate x64 Acer X243HQBD 
KeyboardPowerCaseMouse
Ducky Shine III Seasonic X650 Lian Li Lancool K62 Zowie AM MS 
Mouse PadAudioAudio
Razer Goliathus Edirol MA-7A speakers. Sennheiser HD598 
  hide details  
Reply
The Iron Giant
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 950 X58A-UD3R Sapphire Radeon HD5870 Vapor-X Mushkin Silverline 3x4GB 1333MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung F3 Samsung F3 Western Digital Raptor Crucial M4 128GB 
Optical DriveCoolingOSMonitor
Sony DRU-87S Corsair H70 Windows 7 Ultimate x64 Acer X243HQBD 
KeyboardPowerCaseMouse
Ducky Shine III Seasonic X650 Lian Li Lancool K62 Zowie AM MS 
Mouse PadAudioAudio
Razer Goliathus Edirol MA-7A speakers. Sennheiser HD598 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Power Supplies
Overclock.net › Forums › Components › Power Supplies › PSU Broke 20 days out of warranty - UK Sales of Goods