Originally Posted by Fusion Racing
I don't see the problem here. Warranty was stated as 3 years, it broke after that and they wont replace it. Nothing wrong to be honest. Be thankful it lasted that long and didn't take the rest of the PC with it when it died.
Yeah, except that it broke 20 days out of warranty.
Remember the iPod first generation? None removable battery that died a month out of warranty for most people?
Well, I'm reminded of that when I think of my PSU. It should have lasted much longer than 3 years. I have several old P3 & P4 rigs in my house that still work to this day and some of them are well over 10 years old and they all have no-name unbranded PSU's in them.
SO I don't think it's unreasonable to expect a PSU to last longer than a month after the warranty. Hell, if it had been a year after warranty I'd take the hit and never buy an OCZ PSU again. But a month?
I'm excerising my rights as the Sales of Goods Act supercedes any warranty period. And warranties are a bunch of bull, anyway, for instance, did you know that when returning a faulty ptoduct you shouldn't be expected to pay the postage? Yet most companies would have you believe otherwise.
Originally Posted by Unstupituous
What your problwm will be is the fact that SoG act protects you up to six years however this is dependent on the product you've purchased. Premium products are expected to last longer, like say a Miele washing machine or in this case say a top of the range PSU and as such would be more likely to get a better response when you throw the SoG book at them. Trading standards will look at it for you but i would be surprised if it went anywhere as this isn't a top of the range product and your expectations of how long it should last may not match up with what Trading Standards might think.
Even then, it broke one month out of warranty. TS should see that as an unreasonable amount of time to break down.
And again, it's a PSU, not something like a phone or a dishwasher. It's been installed in my case since I bought it (clearly 3 years ago) I cleaned my case on a regular basis and it was an Antec 1200 with several dust filters, which were again cleaned on a regular basis. Visual inspection of the unit shows no clogs of dust inside, so it's reason for breaking is beyond me.
My friend is an ex-Sony service Engineer whom also worked for Texas Instrument and Pace designing set top boxes. He now owns a console repair business, so he's my engineer. I'll have him check it out and write me a report. If he thinks it's a defective PSU (which he says it seems that way), I'm going to push this all the way.