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PSU Broke 20 days out of warranty - UK Sales of Goods - Page 3

post #21 of 37
Quote:
Originally Posted by Reflux View Post
Good luck with the countersuit, but honestly, not a chance if you ask me.

They provided you with a working product and a valid warranty, even if it's 1 day outside of the end you'd be lucky to get it replaced, or even repaired.

You want Lifetime or at least 10 year warranty on your PSU's, not just as a safety measure, but it's a good medium of how long the PSU will actually last.
No one offers 10 year warranties. And only a couple of companies have offered lifetime warranties; and look how that turned out for BFG. Oh yeah, they're out of business. So much for the lifetime warranty.
post #22 of 37
Quote:
Originally Posted by Phaedrus2129 View Post
No one offers 10 year warranties. And only a couple of companies have offered lifetime warranties; and look how that turned out for BFG. Oh yeah, they're out of business. So much for the lifetime warranty.
Uhuh, and those few select manufacturers with the long warranties, happen to have excellent products right? I suppose not necessarily, but I still think a long warranty of more than 5 years is a good measure of PSU. I suppose that was a bit exaggerated.

How's that Antec ES running by the way? I've read nice things on the HCP's
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post #23 of 37
Quote:
Originally Posted by Reflux View Post
Uhuh, and those few select manufacturers with the long warranties, happen to have excellent products right? I suppose not necessarily, but I still think a long warranty of more than 5 years is a good measure of PSU. I suppose that was a bit exaggerated.

How's that Antec ES running by the way? I've read nice things on the HCP's
Longer warranty is good, yeah, but there are quality units with shorter warranties. There's a lot of good products out there with 3 year warranties.


The ES is running fine, quiet, fairly efficient, and I get a voltage drop of 40mV between idle and max load.
post #24 of 37
Quote:
Originally Posted by Viridian View Post
My OCZ StealthXStream 600W PSU broke 20 days out of the 3 year warranty. OCZ refused to honour the warranty even so soon after it ended.
I think you will have a hard time with this out of warranty. Good luck
Edited by Gabe63 - 1/8/11 at 12:30am
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post #25 of 37
Guys there is a massive difference between a warranty and the sales of good act although will agree if his engineer friend has taken it apart and is not approved to do so by the manufactuer he will get nothing, UK law which includes the SOGA is there to protect the consumer and encourage retail outlets to stock good quality parts from trusted manufacturers if OCZ will not help as part of the warranty (Which lets face it they probably wil not) he should take it upwith the reseller OCZ can and most likely will tell him where to go
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post #26 of 37
I had to look it up.

Sale of Goods Act Fact Sheet

Quote:
Q3. Are all goods supposed to last six (or five) years?

No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors.
...
Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract
I quoted a couple of interesting points. First, according to SOGA you (the OP) need to take it up with where you purchased it from, not OCZ.

Second, it isn't an automatic six years. It is "up to six years" with no firm definition other than that being the statute of limitations for taking them (the reseller) to court. It is up to the consumer to prove in court that whatever duration the product lasted was insufficient.
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post #27 of 37
As I said in my PM's, you really don't have a chance. The 6 year rule requires you to file a technical report from a registered electrical engineer stating where the fault was and how it could can be proved that it existed at point of manufacture.

You're clutching at laws that technically give you a chance, but realistically, all you're doing is wasting time and effort. Just go buy a new PSU, because you won't get your cash back for that one.
post #28 of 37
The problem your going have is that the expected lifetime of switching mode PSU's is 3-6 years ish. This isn't an "expected" as in a what is just regarded by most people as good there is proper EE behind the 3-6 years lifetime. If you want a PSU to last that long go get a linear one

Trying to argue that your specific PSU should of lasted up to the full 6 years is going to be impossible.
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post #29 of 37
Thread Starter 
A product that breaks 20 days out of warranty is not satisfactory quality and you Americans may not have these rights in the US, but we have them here in the UK.

Alex98uk, you've been very helpful via PM's and as I said then I appreciate all your input on the matter. I'm prepared to send them an official complaint and perhaps follow it up afterwards, but I'm prepared for the worst case scenario.

Eitherway, 20 days out of warranty is unsatisfactory. 6 months out of warranty then it's had a good innings, but 20 days? Come on.

And yes, my case is with Overclockers UK. And I still believe the law is on my side. I'm not going to try and claim for up to 6 years. I'm claiming under the fact it was 20 days out of warranty and that's not satisfactory quality.

Also, if OCUK request an engineers report then I have to provide one. You DO NOT need to break the warranty seal to inspect a PSU to tell if it's faulty. All you need is a digital multimeter and some knowledge of PSU's, there's no whining noise, so it's not a cap or anything. It is clearly faulty.

As I've also said, I have PSU's from systems much older than this that still work. So it's reasonable to expect a PSU to last longer than 3 years. That will be part of my case if it ever goes that far.
Edited by Viridian - 1/9/11 at 5:20am
    
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post #30 of 37
As everyone says, 20 days out is 20 days out. We doubt you'll be the special case. And please stop claiming "because your not in the UK you don't know anything about how the law works here". People are just telling you what you asked for, an opinion...

Quote:
Originally Posted by Viridian View Post
Also, if OCUK request an engineers report then I have to provide one. You DO NOT need to break the warranty seal to inspect a PSU to tell if it's faulty. All you need is a digital multimeter and some knowledge of PSU's, there's no whining noise, so it's not a cap or anything. It is clearly faulty.
First thing, "conflict of interest" there with getting your buddy to provide an engineers report. And if your here maybe you should be able to test the PSU yourself?! It doesn't have to be digital multimeter either. Just drop in a ground and start testing. There are a lot of diagrams online for 20 and 24 pin PSUs for color coding and what volts are normal.

I have a loaf of bread here that's 1 day past due. I tried to call the bread maker but he said he wouldn't refund my money. I'm thinking about going to the grocery store now to get a refund because the law says warranties and due dates are rubbish and I am protected by the law and should get my money back. (obviously not the same thing, but comparable)
    
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