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PSU Broke 20 days out of warranty - UK Sales of Goods - Page 4

post #31 of 37
Thread Starter 
Quote:
Originally Posted by Damarious25 View Post
As everyone says, 20 days out is 20 days out. We doubt you'll be the special case. And please stop claiming "because your not in the UK you don't know anything about how the law works here". People are just telling you what you asked for, an opinion...



First thing, "conflict of interest" there with getting your buddy to provide an engineers report. And if your here maybe you should be able to test the PSU yourself?! It doesn't have to be digital multimeter either. Just drop in a ground and start testing. There are a lot of diagrams online for 20 and 24 pin PSUs for color coding and what volts are normal.

I have a loaf of bread here that's 1 day past due. I tried to call the bread maker but he said he wouldn't refund my money. I'm thinking about going to the grocery store now to get a refund because the law says warranties and due dates are rubbish and I am protected by the law and should get my money back. (obviously not the same thing, but comparable)
And as I said:

Quote:
What are everyone elses thoughts and experiences? Please be warned, you may give your opinion on the SoGA, but I may defend my position vehemently in this case.
Firstly, there's no conflict of interests. He owns a console repair business (which is doing very well) and is qualified to test and write a report. I'll also be paying him for the service.

I know the PSU is faulty because I have tested it myself on other motherboards and using the shorting method.

Secondly, again, it's you, giving your invalid thoughts on the Sales of Goods. The sales of goods is not a 6 year warranty, but it does supercede a warranty. Goods are expected to last a reasonable amount of time, and 20 days isn't reasonable considering I have much older (10 years, the eldest) PSU's that still work great and cost less (it's a shame none of them will replace this but they're all 350w 20pin PSU's) Addionally, a product that breaks down beyond repair 20 days outside of the manufacturers warranty has not lasted a reasonable time. You guys on that side of the pond have zero protection against this, so it's understandable why many of you seem to think "20 days is 20 days" instead of encouraging me to defend my statutory rights. Which, also, I beg you to google "sales of goods act vs warranty" and read all the consumer information available.

Such as:

http://whatconsumer.co.uk/is-the-gua...9s-written-on/

Quote:
The important point about warranties is that they should never seek to replace your rights under the Sale of Goods Act, and even after they have run out, you will still be protected by these statutory rights which can run for up to 6 years after purchase. Furthermore, you should never be referred back to the manufacturer at any point. Your first and only port of call in the event of a claim is always the seller or retailer. For further info on warranties and extended warranties, see our Guide.
OR

http://www.whitegoodshelp.co.uk/word...ty-appliances/

Quote:
Until enough people start to fight for these rights and retailers and manufacturers are forced to comply most consumers may have to resort to taking a seller to the small claims court to get a decision on the true extent of their rights ( Small claims court advice ).
and

Quote:
“Goods cannot always be expected to work fault-free. They can break down through normal use. Buyers cannot, therefore, expect to hold the seller responsible for fair wear and tear. There needs to be a fault that was present on the day of sale even though it only became apparent later on, or a mis-description of the goods, or a lack of durability that suggests the goods were not of satisfactory quality to start with”.
So if no-one else ever had this model of PSU break so soon, then it can be expected that they were not durable enough for sale.

Finally, your bread analogy was utterly stupid. Bread is a perishable good. Also, you live in Canada, and whether or not you've lived in the UK or not (as implied in that other thread) you are not entitled to the same rights I have living here. 20 days out of warranty is unacceptable and I refuse to swallow up the loss and chalk it up to a bad experience.


My only regret is that I didn't realise it was breaking sooner and get it under warranty. The first signs showed up before the period ended but I couldn't pin it down to the PSU until it broke. At the time it could have been a number of items (such as the motherboard the PSU took with it. Another reason I'm annoyed and want a free replacement)
Edited by Viridian - 1/9/11 at 8:40am
    
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post #32 of 37
Reply to those about my laptop. It isn't ISN'T second hand. When I had phoned Dell I spoke to about 400 different Indian people and they all said the same thing. After 30 days there will be no replacement of the laptop just a one off repair. I've emailed and phoned them again to get them to fix my broken DVD drive and they haven't given me any information or said they will fix it.

I have a Dell Streak phone aswell and I had several problems with that and they weren't interested at all. Had to get another one and it's been perfect since! I don't think it is Dell. It's the people you talk to, they don't know their own procedures so they give you a load of rubbish until you hang the phone up.
    
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post #33 of 37
The SOGA has a good response to how things should last. Arguably as people on this site have no vested interest it could be argued that we are in a better position to judge what a reasonable person would decide what a reasonable length of time would be before this PSU pops.

Satisfactory quality is defined as what a ‘reasonable person’ would regard as acceptable, and takes into account factors such as price paid, fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. If it becomes apparent that an item is not of the quality you were led to expect, you were not aware of any such defect when you bought it, and you bought from a seller acting ‘in the course of a business’ (i.e. not an informal sale), you are quite within your rights to go back to the retailer, even after some months of use. If a product develops a fault within the first 6 months, the assumption will be that this defect was present at the time of purchase and you will not have to prove anything. If you are returning an item after this 6 month time period, this automatic assumption does not apply, and it may be up to you to prove the fault did not occur through misuse. You should also consider aspect of durability and acceptance.

Bear in mind again that OCZ is not a premium brand and use the whitegoods site to provide a quote

" Appliances can and do break down and this is accepted in the Sale of Goods Act. However, whilst it might be considered reasonable for a minor fault to develop on a £200 washing machine washing for a family of 4 every day after 2 years it might not be considered reasonable for a washing machine costing £800 to suffer the same. "

If you want something to last, spend money on it. Visit the CAB and see what they say, I doubt you'll get far

If you saw problems then you should have spoken to your friend sooner. You can't complain to the smoke alarm manufacturer after your house burned down if you thought it might be broken and did nothing about it.

------------------------------------

Get onto Currys about it. DSGi love to take the piss. Remember that within the first 6 months they have to prove that it wasn't faulty. Wouldn't harm if you got a second opinion prior to going in (a professional one) especially if they want their "tech guys" to check it.
Edited by Unstupituous - 1/9/11 at 9:44am
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post #34 of 37
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Quote:
Originally Posted by Unstupituous View Post

If you saw problems then you should have spoken to your friend sooner. You can't complain to the smoke alarm manufacturer after your house burned down if you thought it might be broken and did nothing about it.
You missed the part wherein I said I couldn't narrow down the problem until the PSU broke and presented itself as the problem then?

The strange thing is the problems I was having disappeared for about two months then the PSU went and took the motherboard with it.
    
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post #35 of 37
Quote:
Originally Posted by Viridian View Post
Eitherway, 20 days out of warranty is unsatisfactory. 6 months out of warranty then it's had a good innings, but 20 days? Come on.
You need to draw a line somewhere and seems to me that you are being extremely arbitrary in choosing a duration that is beneficial to your particular instance.

I don't think you'll get anywhere trying to drum up popular opinion in these forums as it is very obvious that most do not share your sentiments.

Good luck with getting a replacement, and keep us updated with your results.
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post #36 of 37
Thread Starter 
I'd draw the line at 6 months, clearly. 1 day, a week, a month. Not on at all. I expected this PSU to last until my next upgrade, and then I would do as I usually do and put all my old parts into other PC's in the house to make them better. I have PSU's, RAM, GPU's and motherboards all older than 3 years that still work great.

Like this:
http://www.overclock.net/hardware-ne...l#post11953460
    
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post #37 of 37
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