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Asus P67 Series Information Thread (drivers, BIOSes, overclocking, reviews) **UPDATED 4/22** - Page 112

post #1111 of 3000
For what it's worth, the official details of the RMA process are available on ASUS' website:

http://service.asus.com/notice/FAQ.aspx

Quote:
US and Canadian Customers: If you would like to have ASUS resolve this issue, free replacement service and 2-way standard shipping will be provided by ASUS. An equivalent/new product will be provided to the customer as part of this program and warranty renewal at the time of replacement*.

To return your affected product(s) for replacement please follow the steps here.

Three different return options will be offered upon the issuance and approval of the RMA as part of this return program.
  1. ASUS will provide a cross-ship option that offers the customer the least amount of system downtime. Upon the receipt of a valid credit card number and approval, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the replacement product. The replacement product will be shipped to the customer and a prepaid label for return of the existing product will be provided. Upon return of the defective product and verification against the RMA, the temporary charge hold on the customer’s credit card will be lifted.
  2. ASUS will provide an advanced tracking option that expedites the delivery of the replacement product compared to our standard return process. A prepaid label for return of the existing product will be provided by ASUS. A valid credit card number is required for this process. Upon notification that the defective product is marked as “In-Transit†at the carrier, ASUS will ship the replacement product to the customer. If the returned product does not match the RMA, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the product until resolution of the RMA, at which time the hold will be removed or the credit card charged for the MSRP value of the product.
  3. ASUS will provide a standard shipping option. A prepaid label for return of the existing product will be provided by ASUS. Upon return of the product to ASUS and after verification of the product against the RMA, a replacement product will be shipped to the customer.
So if I'm understanding things correctly, the two cross-ship options are:
- ASUS ships immediately and puts a temporary charge on your card which is removed once your board is received and everything checks out.
- ASUS ships after confirming that your board is on the way, keeping your CC info on hand but not charging it unless something is off with the board they receive.

The first option gets you your replacement board a day or two faster but at a (temporary) cost.
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post #1112 of 3000
is it possible to get a full refund?
post #1113 of 3000
Quote:
Originally Posted by Rustynails View Post
is it possible to get a full refund?
You have to ask the place where you bought it will accept a refund. I know newegg does.


Anyone having problems registering on the asus website for the exchange? Mine comes up as invalid serial number.
post #1114 of 3000
Quote:
Originally Posted by Rustynails View Post
is it possible to get a full refund?
Only from the retailer I believe.
 
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post #1115 of 3000
Quote:
Originally Posted by Tennobanzai View Post
Anyone having problems registering on the asus website for the exchange? Mine comes up as invalid serial number.
I just registered my board on the recall site without any problems. I registered the board on ASUS' main website a couple of weeks ago, maybe try doing that if you haven't done so:

https://vip.asus.com/login.aspx
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post #1116 of 3000
Quote:
Originally Posted by burwij View Post
I just registered my board on the recall site without any problems. I registered the board on ASUS' main website a couple of weeks ago, maybe try doing that if you haven't done so:

https://vip.asus.com/login.aspx
Yeah I registered the board on the main website with no problem. Just at the recall registeration part it's telling me it's invalid.

Is there a way to sign up for the recall through the member site?
post #1117 of 3000
Quote:
Originally Posted by Tennobanzai View Post
Yeah I registered the board on the main website with no problem. Just at the recall registeration part it's telling me it's invalid.

Is there a way to sign up for the recall through the member site?
Quote:
Originally Posted by Tennobanzai View Post
Anyone having problems registering on the asus website for the exchange? Mine comes up as invalid serial number.


Had the same thing happen my first go 'round. Select Motherboard as the type of product, input the serial number, and then select which board you have. If you select the board first, the serial number comes up invalid. Also, don't cut and paste. For some reason that doesn't work.
Edited by xandypx - 2/14/11 at 10:24pm
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post #1118 of 3000
Quote:
Originally Posted by xandypx View Post
Had the same thing happen my first go 'round. Select Motherboard as the type of product, input the serial number, and then select which board you have. If you select the board first, the serial number comes up invalid. Also, don't cut and paste. For some reason that doesn't work.
How did you select your board type but not motherboard? I have to pick workstation but it automatically selects the type...
post #1119 of 3000
Does it have to be a credit card? I only have a debit card.
post #1120 of 3000
Boyboyd, I'm not sure how it works in the UK, but my debit card works like a credit card. Only difference is I can charge things by credit or debit. Debit requires a pin and the money is automatically withdrawn. If I process it as credit I have to sign and it takes 3 - 4 days to come out of my acct. As would sau as long as your card is visa or mastercard or something they accept you should be fine...


A newb question, where do I find the serial # on my board?
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Overclock.net › Forums › Intel › Intel Motherboards › Asus P67 Series Information Thread (drivers, BIOSes, overclocking, reviews) **UPDATED 4/22**