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Why I will never buy an Hp Monitor or any other HP product again(finally resolved) - Page 2

post #11 of 20
Did your issue get resolved yet Zhany?
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post #12 of 20
Thread Starter 
After over a month of going back and forth with HP, filing a report with bbb, and a report with the FTC because of them calling me at 6:57am(needless to say I was furious at that one) , and a dispute with my credit card company.
I finally received a return shipping label after having to send a copy of my receipt showing that I actually bought it from them directly because they insisted I bought it from a 3rd party and they had it under a different name that wasn't me either??????

Also what made me mad is they only called me again after not picking it up once they received the report from the BBB.

Now to see if they will actually issue the credit I will only close the disputes and bbb report once I have the money.
Edited by Zhany - 2/6/11 at 10:58pm
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post #13 of 20
Quote:
Originally Posted by Remix65 View Post
i dont care for any company but i think this is a rare case. i think you are fortunate you're dealing with hp coz hp is a big company and will probably eventually issue you a refund unlike a smaller company like dell which just lives their customers hanging with defective products after their warranties run out.
the difference btwn junk from hp and dell is that hp is a bigger company and hp has better warranties.


i think its just protocol and bureaucratic crap they gotta go through to prevent customer fraud.




my experience with hp customer service has been great. they send me an empty box overnight and fix my laptops without question.
You whould think that. But no. HP are the plague.
post #14 of 20
Quote:
Originally Posted by Zhany View Post
After over a month of going back and forth with HP, filing a report with bbb, and a report with the FTC because of them calling me at 6:57am(needless to say I was furious at that one) , and a dispute with my credit card company.
I finally received a return shipping label after having to send a copy of my receipt showing that I actually bought it from them directly because they insisted I bought it from a 3rd party and they had it under a different name that wasn't me either??????

Also what made me mad is they only called me again after not picking it up once they received the report from the BBB.

Now to see if they will actually issue the credit I will only close the disputes and bbb report once I have the money.
This is how big companies in the U.S stay rich they like to take money but HATE giving it back. / and or providing service.
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post #15 of 20
Thread Starter 
The thing is if they don't issue the refund and they have the product my credit card company will force a charge back since they will have the product and I can prove they have the product but I don't have a refund.

Ill consider that an option of last resort though if it comes to that hopefully it wont.
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post #16 of 20
Well hey, guess what your only 3 away from this guy...

http://www.overclock.net/rants-raves...ements-my.html
Edited by cdoublejj - 2/6/11 at 11:13pm
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post #17 of 20
you seem to have really bad luck.
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post #18 of 20
I'll never buy an HP product after buying my first laptop from them (it was quite a few years ago), the hard drive died after 3 months and whenever I called them I had to wait for a minimum of 2 hours before anyone picked up.

I don't get why everyone hates on dell though. As long as you can stand the Indian tech support then their tech support is just fine and according to studies their computers are nearly as reliable as Macs.

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post #19 of 20
Thread Starter 
A final update for you all, I finally received the credit yesterday for the monitor my saga is finally over.
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post #20 of 20
fyi the popping noise on startup is normal. it's the inverter switching over from super high voltage to normal voltage when turning the CCFLs on. The HP support people have no idea what they are talking about.

HP is not good on the consumer side. I agree you should have gotten a brand new one the first time.
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