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Razer sent me a new delete key:D

post #1 of 16
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The coating had rubbed off the delete key for my Lycosa. Contacted Razer support and they basically told me that rubbed paint wasn't covered under warranty and they did not sell individual keys.

About a week later they said they couldn't promise anything but if I showed an invoice and provided serial numbers they would see what they could do. After another week I had my new delete key lol.



    
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post #2 of 16
Nice to see some good support.

I own a Lycosa and a Deathadder. You steal MY Deathadder, I kill all your family

My Deathadder is my baby. I love it. <3
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post #3 of 16
Glad that worked out for you and I am glad that this is a possibility, as I have the same keyboard
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post #4 of 16
now hopefully they'll do this more often. I'd love to be able to get/buy replacement keys for there stuff. Especially the lycosa/artcosa.
post #5 of 16
LOL nice.
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post #6 of 16
Scythe does this too, they send screws and things easily loseable.
    
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post #7 of 16
OT: omg it's Linus making an awesome expression.
post #8 of 16
Yeah my deathadder is awesome!
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post #9 of 16
Very nice. Good company there.
post #10 of 16
I know someone who would love this if Logitech did this with the G15, he rubbed almost all the coating off the WASD keys, me I go light on my keys so I don't think any is rubbing off. Good to hear someone is taking care of their customers.
    
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