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MSI is AWESOME when it comes to RMA and customer service

post #1 of 12
Thread Starter 
So I bought 2 MSI GTX470s off a guy here on OCN. I bought 2 since i wanted to run nVidia surround.

Well, no matter what i tried, i could not get surround to enable without crashing. I tried at least 4 different drivers, and had the same problem every time.

At first i contacted nvidia support, but they pretty much just told me to reinstall drivers (which i had done at least 10 times).

So i said screw that, and went to the MSI site. I went the the RMA application thing, and submitted both cards for RMA. Within 24hrs, i got a confirmation email.

I sent both cards in, and within 2 weeks, i had got 2 BRAND NEW CARDS with FULL RETAIL BOX (this includes game coupons, hdmi adapters, etc.).

Turns out, the cards weren't actually the problem, so i sold the 470s, and bought a 6870 (wish it was msi, but the price was too good on this one)

This rma was so much easier than other brands i have used.

MSI for life.

as you can see, MSI was my first choice in motherboard when i was looking for P67 gear, and i own a P55-GD80 aswell.



Just thought i would share my positive RMA experience, as it seems there are too many bad experiences around here.
Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
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Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
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G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
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Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
CPUMotherboardGraphicsGraphics
Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
KeyboardPowerCaseMouse
G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
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post #2 of 12
wow thats nuts.

when i rma'd my mobo they also sent me a brand new retail one as well.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X4 B55 @4ghz 1.5375v ASUS M4A785TD-V EVO EVGA/MSI GTX470 SLI 800/1900 Corsair 2x4GB 9:9:9:24 @800mhz 1.5V 
Hard DriveOSPowerCase
1TB Samsung Spinpoint F3 Windows 7 Ultimate 64-bit Antec TP-750W ABS A+ Black Pearl 
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My System
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CPUMotherboardGraphicsRAM
Phenom II X4 B55 @4ghz 1.5375v ASUS M4A785TD-V EVO EVGA/MSI GTX470 SLI 800/1900 Corsair 2x4GB 9:9:9:24 @800mhz 1.5V 
Hard DriveOSPowerCase
1TB Samsung Spinpoint F3 Windows 7 Ultimate 64-bit Antec TP-750W ABS A+ Black Pearl 
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post #3 of 12
same here i remember messing with the voltage on my old 3870 and fried it but i was the third owner,so i was a bit skeptical but it i tried anyway,low and behold brand new card in 10 days on my doorstep
Ultra mega
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Ultra mega
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CPUMotherboardRAMHard Drive
The brain of Leonardo da Vinci the skill of Michelangelo  The passion of Enzo Ferrari  Fort Knox 
Optical DriveCoolingOSMonitor
Hubble telescope Bio organic dark matter when you see it you'll know the irl eyes 
KeyboardPowerCaseMouse
Neural interface  SSj 9001 Goku Im on it Sabretooth wolf rat 
Mouse PadAudio
skin of a t-rex the yell 
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post #4 of 12
Good thing, even if I had, probably, the worse GPU on OCN.
Desktop
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500k [4.7 GHz] Asus P8P67 Pro B3 [2001 BIOS] MSI 7970 Lighting [Stock] G.Skill Ripjaws X 2x4GB [1600 MHz] 
Hard DriveOSMonitorKeyboard
Crucial M4 128GB + 2TB Raid 0 Cavier Black Windows 7 [Ultimate x64] [Dell U2412HM] + [HP 2311x] RosewillRK-9000 
PowerCaseMouse
Silverstone Strider [1500w] Corsair 300R Razer Deathadder 
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Desktop
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500k [4.7 GHz] Asus P8P67 Pro B3 [2001 BIOS] MSI 7970 Lighting [Stock] G.Skill Ripjaws X 2x4GB [1600 MHz] 
Hard DriveOSMonitorKeyboard
Crucial M4 128GB + 2TB Raid 0 Cavier Black Windows 7 [Ultimate x64] [Dell U2412HM] + [HP 2311x] RosewillRK-9000 
PowerCaseMouse
Silverstone Strider [1500w] Corsair 300R Razer Deathadder 
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post #5 of 12
Thread Starter 
vid has nothing to do with brand.

evga or asus or anyone could have given you a 1.05 card
Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
CPUMotherboardGraphicsGraphics
Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
KeyboardPowerCaseMouse
G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
  hide details  
Reply
Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
CPUMotherboardGraphicsGraphics
Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
KeyboardPowerCaseMouse
G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
  hide details  
Reply
post #6 of 12
They don't cross ship? I'd expect a replacement to be shipped right after contacting them after putting my credit card on file.
Aardvark-VIII
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Dell GX1
(11 items)
 
 
CPUMotherboardGraphicsRAM
Core i5-2500K ASRock Z68 Extreme3 Gen3 Asus Matrix 7970 Platinum 16GB Patriot Signature DDR3-1600 
Hard DriveHard DriveHard DriveOptical Drive
2x 64GB Crucial M4 RAID 0 2TB WD RE 1TB WD Caviar Black LG Bluray/HD-DVD combo 
OSMonitorKeyboardPower
Win8.1 Pro x64 Calibrated HP LP2475w Rosewill RK-9000BR Seasonic SSR-550RM 
CaseMouseMouse PadAudio
Corsair 600T White Razer Deathadder 3500dpi Razer ExactMat Asus Xonar DX -> Stello DA100 
Other
Intel PRO/1000 GT LAN 
CPUGraphicsRAMHard Drive
Pentium III 500MHz GeForce2 MX 400 PCI 512MB 100MHz CAS2 SDRAM 120GB Seagate ST3120213A 
Optical DriveCoolingOSMonitor
Asus 52x CDROM Stock Windows 98 SE Dell Trinitron P991 
KeyboardOtherOther
Dell AT101W (Mechanical) Promise Ultra100 IDE controller Rounded IDE and floppy cables! 
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Aardvark-VIII
(17 items)
 
Dell GX1
(11 items)
 
 
CPUMotherboardGraphicsRAM
Core i5-2500K ASRock Z68 Extreme3 Gen3 Asus Matrix 7970 Platinum 16GB Patriot Signature DDR3-1600 
Hard DriveHard DriveHard DriveOptical Drive
2x 64GB Crucial M4 RAID 0 2TB WD RE 1TB WD Caviar Black LG Bluray/HD-DVD combo 
OSMonitorKeyboardPower
Win8.1 Pro x64 Calibrated HP LP2475w Rosewill RK-9000BR Seasonic SSR-550RM 
CaseMouseMouse PadAudio
Corsair 600T White Razer Deathadder 3500dpi Razer ExactMat Asus Xonar DX -> Stello DA100 
Other
Intel PRO/1000 GT LAN 
CPUGraphicsRAMHard Drive
Pentium III 500MHz GeForce2 MX 400 PCI 512MB 100MHz CAS2 SDRAM 120GB Seagate ST3120213A 
Optical DriveCoolingOSMonitor
Asus 52x CDROM Stock Windows 98 SE Dell Trinitron P991 
KeyboardOtherOther
Dell AT101W (Mechanical) Promise Ultra100 IDE controller Rounded IDE and floppy cables! 
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Reply
post #7 of 12
OT: for the record and for the benefit of helping those with Nvidia Surround problem, could you share how you solved the Surround problem?
post #8 of 12
Thread Starter 
i didn't do anything with my credit card.

and no, from what i have heard, msi does not cross ship.

luckily i am not impatient

e/:
Quote:
Originally Posted by windfire View Post
OT: for the record and for the benefit of helping those with Nvidia Surround problem, could you share how you solved the Surround problem?
bought an ATI card
Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
CPUMotherboardGraphicsGraphics
Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
KeyboardPowerCaseMouse
G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
  hide details  
Reply
Alienware M9700
(14 items)
 
Wackbook pro
(12 items)
 
Mpowerlicous
(12 items)
 
CPUCPUMotherboardGraphics
AMD Turion ML-42 2.4GHz AMD Turion ML-40 Alienware nForce3 2X nVidia GeForce Go 7900GS SLI 
RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
Case
Alienware M9700 chassis 
CPUMotherboardGraphicsGraphics
Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
Hard DriveCoolingOSMonitor
Intel X25-V Cooler Master Hyper 212+ Life without walls? Who needs windows? Acer 
KeyboardPowerCaseMouse
G15 Raidmax RX-1000AE Brooks shoebox  Acer G500 
  hide details  
Reply
post #9 of 12
Quote:
Originally Posted by reflex99 View Post
vid has nothing to do with brand.

evga or asus or anyone could have given you a 1.05 card
I know that. That's random. It's just my first time using them and BAM, terrible VID.


Quote:
Originally Posted by reflex99 View Post
bought an ATI card
AMD. Not ATI.
Desktop
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500k [4.7 GHz] Asus P8P67 Pro B3 [2001 BIOS] MSI 7970 Lighting [Stock] G.Skill Ripjaws X 2x4GB [1600 MHz] 
Hard DriveOSMonitorKeyboard
Crucial M4 128GB + 2TB Raid 0 Cavier Black Windows 7 [Ultimate x64] [Dell U2412HM] + [HP 2311x] RosewillRK-9000 
PowerCaseMouse
Silverstone Strider [1500w] Corsair 300R Razer Deathadder 
  hide details  
Reply
Desktop
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500k [4.7 GHz] Asus P8P67 Pro B3 [2001 BIOS] MSI 7970 Lighting [Stock] G.Skill Ripjaws X 2x4GB [1600 MHz] 
Hard DriveOSMonitorKeyboard
Crucial M4 128GB + 2TB Raid 0 Cavier Black Windows 7 [Ultimate x64] [Dell U2412HM] + [HP 2311x] RosewillRK-9000 
PowerCaseMouse
Silverstone Strider [1500w] Corsair 300R Razer Deathadder 
  hide details  
Reply
post #10 of 12
That's great service. Duly noted
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