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Please Read Before Purchasing EK Nickel Plated Blocks - Update: Revised plating info - Page 3

Poll Results: In light of EK's nickel failure, will you buy their blocks?

 
  • 39% (223)
    Yes, continue or consider using their blocks (copper or nickel)
  • 60% (347)
    No, I will look into other manufacturers.
570 Total Votes  
post #21 of 1629
Quote:
Originally Posted by wermad View Post
I'm just at a loss of words...I replied back to the accusation that I'm using "aggressive liquid" of distilled water + silver and why the other two blocks don't have this. At this point I'm boycotting their products
Err... how was that response from Gregor an accusation? All he stated was that: 1) you usually only see this sort of thing when a block is exposed to "aggressive liquid" (granted, EK's definition of "aggressive" has ranged from interesting to absolutely absurd over the past month or so... ) and that 2) exposure to straight distilled water cannot cause this sort of damage. The response leaves open the possibility of a defect in plating/plating prep.

I think you may have overreacted a bit to what was likely a language barrier related miscommunication.

Quote:
Originally Posted by wermad View Post
I posted this info on xtremesystems.org because I know Eddy from EK participates there. Man, no love for a fellow enthusiast there, just attacks and people siding with EK and saying I used a harsh chemicals and stuff, wth
I see one supportive post, two confused/surprised posts (one of which noting the possibility of a plating defect), and one post where someone is playing devil's advocate as of the point where you gave up... that's all it takes to constitute "attacks" and blind, fanboy-like favoritism? Mmmmkay...

If, like you said, you were running straight distilled water with only a KillCoil and what you're experiencing is indeed a plating failure, then I don't see why EK shouldn't replace the block--press the issue with them directly in a reasonable manner and things will eventually get worked out. Plating failures happen (anyone remember the peeling issues that Koolance was having with their nickel plating a few years ago or the crevice/exfoliation corrosion which resulted in the undermining of Swiftech's "military grade" plating on the Apogee GTX?).

As a side note, have you taken the time to disassemble the block and gain a better idea of what's going on (i.e. remove all doubt)? I mean, with the acrylic out of the way, it would be really easy to tell if the plating was removed or if something else is going on with the block. After all, not having the bare baseplate in hand would cause me to reserve judgment on the matter... and, on that note, Frozen forwarding you directly to EK was kinda lame (I can understand why they did it, but that's beside the point).
post #22 of 1629
he cant take it apart, casue if he does EK will not replace anything for sure, casue of theri warranty stickers

man, i just bought 2 of these blocks, and im very hesitent to put them on now, i really want to knwo what EK says about this.

im feeling for you OP, i hope u sort this out

im just worried too now casue i use feser one liquid for their colors, and im scared that if something like this happens they will just shut down RMA for me
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post #23 of 1629
Bad plating is a fatal flaw on a nickel block, no?
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post #24 of 1629
Quote:
Originally Posted by RushMore1205 View Post
he cant take it apart, casue if he does EK will not replace anything for sure, casue of theri warranty stickers
Last I checked, those stickers only preserve what amounts to a "no leaks" warranty and have no impact on whether or not you're covered for defects in materials or workmanship (as far as Danger Den is concerned, the stickers are just there to indicate that the block passed a factory leak test). If simply disassembling the block completely voided any and all warranty claims, then there would be no reason to purchase any EK product. Ever. I say this because it would mean that properly caring for your cooling system would void your warranty.

Besides, if the OP were that worried about it, he could just clear it with EK first.
post #25 of 1629
Thread Starter 
Quote:
Originally Posted by Petra View Post
Err... how was that response from Gregor an accusation? All he stated was that: 1) you usually only see this sort of thing when a block is exposed to "aggressive liquid" (granted, EK's definition of "aggressive" has ranged from interesting to absolutely absurd over the past month or so... ) and that 2) exposure to straight distilled water cannot cause this sort of damage. The response leaves open the possibility of a defect in plating/plating prep.

I think you may have overreacted a bit to what was likely a language barrier related miscommunication.


I see one supportive post, two confused/surprised posts (one of which noting the possibility of a plating defect), and one post where someone is playing devil's advocate as of the point where you gave up... that's all it takes to constitute "attacks" and blind, fanboy-like favoritism? Mmmmkay...

If, like you said, you were running straight distilled water with only a KillCoil and what you're experiencing is indeed a plating failure, then I don't see why EK shouldn't replace the block--press the issue with them directly in a reasonable manner and things will eventually get worked out. Plating failures happen (anyone remember the peeling issues that Koolance was having with their nickel plating a few years ago or the crevice/exfoliation corrosion which resulted in the undermining of Swiftech's "military grade" plating on the Apogee GTX?).

As a side note, have you taken the time to disassemble the block and gain a better idea of what's going on (i.e. remove all doubt)? I mean, with the acrylic out of the way, it would be really easy to tell if the plating was removed or if something else is going on with the block. After all, not having the bare baseplate in hand would cause me to reserve judgment on the matter... and, on that note, Frozen forwarding you directly to EK was kinda lame (I can understand why they did it, but that's beside the point).

A simple, "We are sorry for the issue, we will look into the this issue and will keep you posted on any further info we might need." or the like.

When some says that this due to this, it clearly shows speculation from the person and suspicion. I have communicated with Eddy from EK before, and his communication was effective and I never felt like he was blaming the customer. This Gregor guy, even though there may be a language barrier, should have chosen his words better. Especially when I detailed my loop setup and noting twice that the block in question is ONE month old and the others are SIX months old.

Am I overreacting, sure, a little, why not? Don't I have a right to be upset if a product fails in a really short time when used properly? Especially from a reputable company like Ek.

What if YOU bought a brand new car, a month later the engine dies, the dealer mechanic tells you "this happens when you race the car.". Wouldn't you be upset? Wouldn't a simple "We are sorry about the issue, we will look into the engine failure asap."

I don't mind those who oppose me or anyone posting but as you can see, a lot of folks are claiming the same thing.

As far as this being a qc issue, I agree w/ you 100%. If this is indeed a plating quality issue, it lies with the manufacturing phase.

Thanks for all your post guys. I have thought about switching to Koolance, but the mb block has a different layout and my case has been modded to this setup. Had it not been for this build, this issue would have gone unnoticed for a while.
post #26 of 1629
Thread Starter 
Quote:
Originally Posted by Petra View Post
Last I checked, those stickers only preserve what amounts to a "no leaks" warranty and have no impact on whether or not you're covered for defects in materials or workmanship (as far as Danger Den is concerned, the stickers are just there to indicate that the block passed a factory leak test). If simply disassembling the block completely voided any and all warranty claims, then there would be no reason to purchase any EK product. Ever. I say this because it would mean that properly caring for your cooling system would void your warranty.

Besides, if the OP were that worried about it, he could just clear it with EK first.
The sticker really does not apply to the the cpu blocks that come with interchangeable jet plates. As for the gpu, mb, and cpu blocks with no plates, if they were not meant to void your warranty why do they still use them? why not change them.
post #27 of 1629
Update the ticket and ask if you can take the warranty sticker off and try to clean it out while still retaining the ability to RMA if it is infact the nickel peeling off.

EDIT: They use the stickers for air pressure testing from what I've heard.
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post #28 of 1629
Here ya go, check the bottom of the thread.

http://www.overclock.net/water-cooli...lock-help.html
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post #29 of 1629
Hum, interesting, just ordered an EK block for my 6870 with a clear top; will see what happens!
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post #30 of 1629
Quote:
Originally Posted by ttoadd.nz View Post
I can guarantee there is a high chance of this happening to other EK blocks, its just most people cant see it with the acetal top.
My Nickel+Plexi FC-480 is doing just fine, as well as my Nickel+Plexi Crosshair IV FC EK block. I used to like EK a LOT but after seeing that support response I feel like moving back to DD for everything and Swiftech for CPU blocks (DD RBX disaster in '07, will never trust their dated CPU blocks again).
 
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