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Please Read Before Purchasing EK Nickel Plated Blocks - Update: Revised plating info - Page 63

Poll Results: In light of EK's nickel failure, will you buy their blocks?

 
  • 39% (230)
    Yes, continue or consider using their blocks (copper or nickel)
  • 60% (354)
    No, I will look into other manufacturers.
584 Total Votes  
post #621 of 1650
Quote:
Originally Posted by klaidonis View Post
I prefer to read first and make conclusions later, but I understand that for some people there are other options.
Understandable, though my "conclusion", again, is based on how their representatives have treated customers and the less than subtle hints they seem to be prefacing the report with.

If I suspected that the contents of the report would be indicating that EK is 100% to blame for all of the defects and that they would be immediately issuing, at the customers desire, a full refund + shipping or a guaranteed replacement block, along with an apology for the conclusions that their representative(s) came to placing all blame on the end-user, then my level of respect for them would go up slightly. I am guessing the likelihood of that occurring is rather slim but who knows?

In either case I will still never purchase from them nor recommend them, again based on their treatment and presumption of fault. I do look forward to reading the report, however, just out of sheer morbid curiosity.
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post #622 of 1650
Thread Starter 
Sometimes, the outcome may not matter but how you arrive to it.
post #623 of 1650
Quote:
Originally Posted by klaidonis View Post
I prefer to read first and make conclusions later, but I understand that for some people there are other options.
Perhaps if EK followed your advice, then others might be so inclined.

When Ek reservoirs were cracking, EK blamed PT nuke, ie 1 ppm of copper sulfate, despite professionals that sell and test acrylic had long ago proven even significant copper sulfate solutions were safe for acrylic, in fact acrylic is one of the preferred storage containers for copper sulfate. Not to mention PT nuke is 1ppm, ie not even a significant concentration. Ek was speaking before looking at the facts, and making ridiculous claims.

Then nickel plating issue, Ek stated the problem was something in liquid eating (eroding) nickel, and they intended to prove it sooner or later. Read through all EK responses, and you realize they are likely to say conductivity + free ions....despite metal plating companies/testing shows that nickel plating erodes/corrodes at less than 0.1um per year even when constantly exposed to flowing highly conductive salt water with trace minerals. And despite all plating companies say by far most nickel plated erosion/corrosion is from plating issues, usually failed prepping or contaminants.

Reading through all EK responses, especially emails to customers even recently basically blaming conductive fluids, one could only conclude they have already made their decision...and now just waiting for testing to back up their claims.
Edited by opt33 - 6/2/11 at 7:59pm
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post #624 of 1650
At this point, EKs response is nil, IMO.
     
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post #625 of 1650
Quote:
Originally Posted by heresy View Post
a full refund + shipping or a guaranteed replacement block, along with an apology for the conclusions that their representative(s) came to placing all blame on the end-user
I would say that these expectations are perfectly valid for an ideal business world (which the USA might be); but to expect this from an Eastern European company is not very wise. Frankly, if I had placed an order to an Eastern Europe company (or, for that matter, to a Chinese one) I would've expected that they would shift blame to customers in the case of any big issue. Call me a bigot, but I think it is a risk one should consider dealing with the Eastern Europe. On the other hand, sometimes it is worthwhile to take such a risk.

So their reaction is inexcusable but not unexpected.
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post #626 of 1650
The first poll option should be separated between continuing to buy their nickel blocks or continuing just to buy their copper or acetyl blocks, as I think almost no one will do the first one but a lot of people will do the second option.
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post #627 of 1650
Quote:
Originally Posted by klaidonis View Post
I would say that these expectations are perfectly valid for an ideal business world (which the USA might be); but to expect this from an Eastern European company is not very wise. Frankly, if I had placed an order to an Eastern Europe company (or, for that matter, to a Chinese one) I would've expected that they would shift blame to customers in the case of any big issue. Call me a bigot, but I think it is a risk one should consider dealing with the Eastern Europe. On the other hand, sometimes it is worthwhile to take such a risk.

So their reaction is inexcusable but not unexpected.
I would agree. Definitely a risk. Just like the risk EK may be taking by not following expectations on an "ideal business world". I would surmise they make what is likely not an insignificant amount of profit in the USA market. I would also surmise that European customers are as equally effected and dissatisfied with EK right now.
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post #628 of 1650
EK has some of the best look stuff, but at this point I wouldn't buy any of their products.. I'm hoping to hear that they've helped their customers out and fixed this issue..
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post #629 of 1650
I did a bit of remodeling today ,got rid of 3x 45 deg,drilled my DD Monsoon-reversed the flow/separated pump from the res,installed Aqua ..such a sweet block -3~4 deg
    
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post #630 of 1650
Quote:
Originally Posted by coolhandluke41 View Post
I did a bit of remodeling today ,got rid of 3x 45 deg,drilled my DD Monsoon-reversed the flow/separated pump from the res,installed Aqua ..such a sweet block -3~4 deg
i personally really dig the looks of the koolance, HK or aquacomputer blocks

I'm steering clear of EK as I've said before for any of their products till they admit it's their fault and they RMA everything for anyone affected
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