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Please Read Before Purchasing EK Nickel Plated Blocks - Update: Revised plating info - Page 81

Poll Results: In light of EK's nickel failure, will you buy their blocks?

 
  • 39% (231)
    Yes, continue or consider using their blocks (copper or nickel)
  • 60% (354)
    No, I will look into other manufacturers.
585 Total Votes  
post #801 of 1650
If they can't come up with the $ to rma defective items, they don't deserve to be in business period.
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post #802 of 1650
Quote:
Originally Posted by Chunky_Chimp View Post
EK does NOT have nearly the same resources as Corsair, it's extremely unreasonable to assume EK can provide the same level of customer service.
That is the gamble you take as a business owner. As I stated, EK should have insurance or some sort of agreement with the plating company to cover a situation such as this and if that was not possible, and all businesses should do/have in place, an emergency fund to help them bounce back. I do this with my own finances and is what I would expect to see from a responsible company that is selling this much product internationally, if they don't have something like this in place then shame on them for poor planing. It should not cost the customer for a problem that is clearly the fault of the manufacturing company.....that to me is just ridiculous. At face value, what this shows the consumer is that EK is a company with no accountability to the customer.....just that they want to keep the money they made in their pockets.

EDIT....

As an example of a responsible company, for instance, lets look at Intel and the recent chip issue that they had. They were responsible and held themselves accountable for the problem that is clearly not the fault of the consumer. They replaced or refunded the motherboards.

Example two, not computer tech related but look at the airline company Southwest, during the gas shortage/price hike that happened after 9/11. They were responsible enough to set aside a percentage of their profits as an emergency fund that allowed them to not hike the price of a plane ticket or baggage like all of the other airliners did.

Example three, Ford Motor Company......they didn't take the government funding or file bankruptcy like all of the other car manufactures did.

These are forward thinking, disaster planning companies that deserve the business, and this is coming from an avid AMD consumer in regards to the Intel example.
Edited by Canis-X - 6/7/11 at 2:12pm
   
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post #803 of 1650
I'm with ya Canis on those 3 businesses...
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post #804 of 1650
@Cannis-X...

I think that you're missing why EK is taking the stance they are. They don't have anything to compare to. Only their blocks in this instance.

I don't think they need to RMA every Nickel block. But they do need to have something that would point them in the right direction of a Case by Case RMA method. Not everyone is using Killcoil with their Distilled Water. As long as they aren't using anti-microbials containing Copper Sulphate that should lessen the amount of RMAs' to be done. Also they did state that they would RMA Nickel blocks until the end of July. Which should narrow the scope of affected blocks.

Their only real flaw here is just not getting out in front of this thing and saying "Oops, our bad" from the very beginning. Which really isn't a big issue considering the size of their company isn't that big and considering they don't wish to errode whatever technological clout they have left with the consumer. Which honestly should still be fairly decent considering they do have Copper Blocks and there have been zero issues with those. They still have great flow. They still have great looks. Just having issues with their Nickel plating process that should be worked out soon imho. It's just a matter of leaving the product in the Nickel bath longer than the recent supply was.

I see why Werm was mad. I would be too if I were in his shoes. But I don't believe that you can judge a company based on their limited understanding of the issue and how they handle one instance. They're in business to make money after all. If there were multiple instances of product failure and how the RMA process is handled, then you have reasonable doubt. Unfortunately at this time the sample size is so small, it's not reasonable to assume that EK is trying to stick it to anybody. I just think they're trying to protect their business while trying to placate customers. It's the wrong way to go about it but as has been pointed out, if they RMA every Nickel block no questions asked they would be out of business by the end of the day.

Oh and the Intel comparison is just goofy no offense meant. Intel is probably the biggest company on the planet beside Microsnot. They can afford to RMA and Refund. Even such a limited Sample Size as a faulty MoBo Chipset. You do realize they probly sell 1/50th of the Intel Boards to the public. The REST of the manufacturers had to recall their boards and send out new ones if that was what the consumer wanted. Intel didn't pay for ANY of that.

~Ceadder
Edited by Ceadderman - 6/7/11 at 2:34pm
 
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post #805 of 1650
EK could of helped themselves by stoping sells of he nickle blocks while they investigated the issue thus cutting don the number of rmas and that would have been a ++ in thier customer service
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post #806 of 1650
Thread Starter 
Business should always plan for future contingencies, either with money set aside or insurance. I'm not sure if this is a basic and ethical business practice in the EU.

As mentioned, if the little guys can do it, why not EK?

As my ticket is open again, the last response was to do the rma form. I will respectfully decline. What really irked me was that they mentioned that one block had already been rma where they know through pics that this block shows signs of nickel failure after two months. EK customer services just keeps making their whole bigger and bigger.
post #807 of 1650
Quote:
Originally Posted by Greenback View Post
EK could of helped themselves by stoping sells of he nickle blocks while they investigated the issue thus cutting don the number of rmas and that would have been a ++ in thier customer service
This I can COMPLETELY agree with. They should have discontinued sales while they got to the bottom of the issue. Instead they kept selling and now may have to deal with a bigger sample of RMAs' as a result. That is 100% on EK.

~Ceadder
 
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post #808 of 1650
Well all I can do is thank those that brought attention to this issue as I was close to getting the EK kit as it seemed the better quality one but now all I need to work out is which of the xspc kits I can fit in my phantom (oh to have been abble to afford the 800D)
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post #809 of 1650
Quote:
Originally Posted by Ceadderman View Post
This I can COMPLETELY agree with. They should have discontinued sales while they got to the bottom of the issue. Instead they kept selling and now may have to deal with a bigger sample of RMAs' as a result. That is 100% on EK.

~Ceadder
My issue with the matter is that they haven't found out the true root cause of the problem. They say it's because of copper sulfate and silver, but I don't really believe them. If I bought their EK branded pre-mixed solution and the same problem shows up again do I have to pay shipping for another RMA?

I just hope they go beyond dictating what their study has concluded and improve their Q/A and nickel plating process instead of continuing to sell the same shotty products.
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post #810 of 1650
Thread Starter 
Quote:
Originally Posted by Greenback View Post
Well all I can do is thank those that brought attention to this issue as I was close to getting the EK kit as it seemed the better quality one but now all I need to work out is which of the xspc kits I can fit in my phantom (oh to have been abble to afford the 800D)
Its a great case . Keep an eye on the f/s thread, I've seen some sell really cheap
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