Originally Posted by Blue Destroyer
If its a known defect and they are issuing a recall(pretty much what they are doing here) they(company) is suppose to pay for shipping. Why should we as consumers, pay to send back a part that is defective on a WIDE scale.
That's the price of doing business with Europe to be quite frank about it. They have deals in place with licensed distributors. This includes shipping. So they ARE paying the freight. And it's a hell of a lot more than what we would pay at the front end of the process.
Let me sum it up like this, if you buy through MDPC you know you can only get it from Germany. That means everyone that lives in the States pays €9.05 for their smallest lightest package. I paid €14.05 for mine and that was before the drop in shipping price. Imagine how heavy a box of defunct blocks is going to be just from Performance-PCs'. EK is gonna have to pay the freight on that, not the consumer.
Now while I agree that EK should be on the hook for the whole thing. It makes little sense for them to ship piecemeal to and from you the disenfranchised owner, knowing how spendy that will be.
You can have them survive the instance and be there for other owners who own EK products or you can moan about it possibly put them out of business and screw everybody in the process.
They are NOT the only company that requires the owner to ship in the RMA process. I had to spend $12
scratch that it was $18(insurance and tracking) to ship a Keyboard to OCZ because USPS doesn't have Keyboard length First Class boxes. I didn't like it but I wanted my money back. I'd rather spend the initial and get compensated, than hold out and get nothing. But that's just me.
Not that I don't agree with your principal. Just looking at the pragmatic side of things.
~CeadderEdited by Ceadderman - 6/7/11 at 3:36pm