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Please Read Before Purchasing EK Nickel Plated Blocks - Update: Revised plating info - Page 82

Poll Results: In light of EK's nickel failure, will you buy their blocks?

 
  • 39% (231)
    Yes, continue or consider using their blocks (copper or nickel)
  • 60% (354)
    No, I will look into other manufacturers.
585 Total Votes  
post #811 of 1650
I wouldn't mind it if it were just a problem with the blocks, but instead of improving the plating, they're requiring users to use non electrolytic fluids? Or just corrosion blockers? EK is being a bit confusing about this sort of thing. I'm glad I got the copper version, and I don't think I'll bother with them in the future.
    
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post #812 of 1650
^^^ They're saying not to use anything that contains Copper Sulphates in the ingredients. Which is weird because Silver doesn't contain Copper Sulphates that I am aware of.

Quote:
Originally Posted by Seeing Red View Post
My issue with the matter is that they haven't found out the true root cause of the problem. They say it's because of copper sulfate and silver, but I don't really believe them. If I bought their EK branded pre-mixed solution and the same problem shows up again do I have to pay shipping for another RMA?

I just hope they go beyond dictating what their study has concluded and improve their Q/A and nickel plating process instead of continuing to sell the same shotty products.
Well I'm pretty sure you'd have to pay shipping no matter the company for RMA.

I had to pay shipping for my Keyboard when I sent it in to OCZ. Corsair just goes above and beyond for their customers. But Water Blocks I'm pretty sure will all have to pay shipping to get their blocks RMA'ed. I don't know if that's to the point of origin or to Europe however. I plan on getting my kit through Performance-PCs. My Classified block is going to cost me in shipping all by itself. If I get everything at once(My goal) then it's $22 and change.

Still if you're in the States I would think that you would return the RMA to the place of purchase. An EK block in the packaging isn't very big so I would think that you could get away with shipping it for ~$7 First Class. Small price to pay to get a working block back. The place you bought from having to work with EK to fix the discrepancy in return shipping.

I could be wrong of course but that's how I believe they should handle it.

~Ceadder
Edited by Ceadderman - 6/7/11 at 3:17pm
 
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post #813 of 1650
Quote:
Originally Posted by Ceadderman View Post
@Cannis-X...

I think that you're missing why EK is taking the stance they are. They don't have anything to compare to. Only their blocks in this instance.

I don't think they need to RMA every Nickel block. But they do need to have something that would point them in the right direction of a Case by Case RMA method. Not everyone is using Killcoil with their Distilled Water. As long as they aren't using anti-microbials containing Copper Sulphate that should lessen the amount of RMAs' to be done. Also they did state that they would RMA Nickel blocks until the end of July. Which should narrow the scope of affected blocks.

Their only real flaw here is just not getting out in front of this thing and saying "Oops, our bad" from the very beginning. Which really isn't a big issue considering the size of their company isn't that big and considering they don't wish to errode whatever technological clout they have left with the consumer. Which honestly should still be fairly decent considering they do have Copper Blocks and there have been zero issues with those. They still have great flow. They still have great looks. Just having issues with their Nickel plating process that should be worked out soon imho. It's just a matter of leaving the product in the Nickel bath longer than the recent supply was.

I see why Werm was mad. I would be too if I were in his shoes. But I don't believe that you can judge a company based on their limited understanding of the issue and how they handle one instance. They're in business to make money after all. If there were multiple instances of product failure and how the RMA process is handled, then you have reasonable doubt. Unfortunately at this time the sample size is so small, it's not reasonable to assume that EK is trying to stick it to anybody. I just think they're trying to protect their business while trying to placate customers. It's the wrong way to go about it but as has been pointed out, if they RMA every Nickel block no questions asked they would be out of business by the end of the day.

Oh and the Intel comparison is just goofy no offense meant. Intel is probably the biggest company on the planet beside Microsnot. They can afford to RMA and Refund. Even such a limited Sample Size as a faulty MoBo Chipset. You do realize they probly sell 1/50th of the Intel Boards to the public. The REST of the manufacturers had to recall their boards and send out new ones if that was what the consumer wanted. Intel didn't pay for ANY of that.

~Ceadder
First of all, thanks for not jumping down my throat and keeping to the topic rather than rant....cheers for that!!

Second, Intel provides the chipsets to the other motherboard manufacturers, so although they were not hit directly in that regard they were hit and I'm sure that the different motherboard manufacturers were compensated nicely from Intel considering none of them started the finger pointing game publicly.
   
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post #814 of 1650
Quote:
Originally Posted by Ceadderman View Post
@Cannis-X...

I think that you're missing why EK is taking the stance they are. They don't have anything to compare to. Only their blocks in this instance.

I don't think they need to RMA every Nickel block. But they do need to have something that would point them in the right direction of a Case by Case RMA method. Not everyone is using Killcoil with their Distilled Water. As long as they aren't using anti-microbials containing Copper Sulphate that should lessen the amount of RMAs' to be done. Also they did state that they would RMA Nickel blocks until the end of July. Which should narrow the scope of affected blocks.

Their only real flaw here is just not getting out in front of this thing and saying "Oops, our bad" from the very beginning. Which really isn't a big issue considering the size of their company isn't that big and considering they don't wish to errode whatever technological clout they have left with the consumer. Which honestly should still be fairly decent considering they do have Copper Blocks and there have been zero issues with those. They still have great flow. They still have great looks. Just having issues with their Nickel plating process that should be worked out soon imho. It's just a matter of leaving the product in the Nickel bath longer than the recent supply was.

I see why Werm was mad. I would be too if I were in his shoes. But I don't believe that you can judge a company based on their limited understanding of the issue and how they handle one instance. They're in business to make money after all. If there were multiple instances of product failure and how the RMA process is handled, then you have reasonable doubt. Unfortunately at this time the sample size is so small, it's not reasonable to assume that EK is trying to stick it to anybody. I just think they're trying to protect their business while trying to placate customers. It's the wrong way to go about it but as has been pointed out, if they RMA every Nickel block no questions asked they would be out of business by the end of the day.

Oh and the Intel comparison is just goofy no offense meant. Intel is probably the biggest company on the planet beside Microsnot. They can afford to RMA and Refund. Even such a limited Sample Size as a faulty MoBo Chipset. You do realize they probly sell 1/50th of the Intel Boards to the public. The REST of the manufacturers had to recall their boards and send out new ones if that was what the consumer wanted. Intel didn't pay for ANY of that.

~Ceadder
Sorry, dont agree with you there, if you cant cover your mistakes(bad plating) then you dont deserve to be in business. If there a small company, they really need to pride thereselves on the quality, if they have so many people working for them and they cant keep there quality control up, than they deserve to go out of business if thats what it takes to refund everyone there $ for there crap parts.
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post #815 of 1650
Quote:
Originally Posted by Ceadderman View Post
^^^ They're saying not to use anything that contains Copper Sulphates in the ingredients. Which is weird because Silver doesn't contain Copper Sulphates that I am aware of.



Well I'm pretty sure you'd have to pay shipping no matter the company for RMA.

I had to pay shipping for my Keyboard when I sent it in to OCZ. Corsair just goes above and beyond for their customers. But Water Blocks I'm pretty sure will all have to pay shipping to get their blocks RMA'ed. I don't know if that's to the point of origin or to Europe however. I plan on getting my kit through Performance-PCs. My Classified block is going to cost me in shipping all by itself. If I get everything at once(My goal) then it's $22 and change.

Still if you're in the States I would think that you would return the RMA to the place of purchase. An EK block in the packaging isn't very big so I would think that you could get away with shipping it for ~$7 First Class. Small price to pay to get a working block back. The place you bought from having to work with EK to fix the discrepancy in return shipping.

I could be wrong of course but that's how I believe they should handle it.

~Ceadder
If its a known defect and they are issuing a recall(pretty much what they are doing here) they(company) is suppose to pay for shipping. Why should we as consumers, pay to send back a part that is defective on a WIDE scale.
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post #816 of 1650
Quote:
Originally Posted by Canis-X View Post
First of all, thanks for not jumping down my throat and keeping to the topic rather than rant....cheers for that!!

Second, Intel provides the chipsets to the other motherboard manufacturers, so although they were not hit directly in that regard they were hit and I'm sure that the different motherboard manufacturers were compensated nicely from Intel considering none of them started the finger pointing game publicly.
Thanks.

Yeah they did pay but the scale was rather limited. I do agree that Intel did follow through nicely, but when you're selling CPUs' at nearly a grand a pop you can afford to do anything you want.

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post #817 of 1650
Thread Starter 



I think its time to take a ^^^ and move on. Those who will seek rma have all the instructions on Ek's site. Those who will not bother, our silent protest and refusal to continue to do business with EK is enough and may help EK change their ways for future customers. I will no longer be one though

Edited by wermad - 6/7/11 at 5:30pm
post #818 of 1650
Ah now i have to get around to checking if mine is flaking. This is the most annoying part because i dont have the plexiglass top i gotta demount it....ah well.

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post #819 of 1650
Quote:
Originally Posted by Seeing Red View Post
My issue with the matter is that they haven't found out the true root cause of the problem. They say it's because of copper sulfate and silver, but I don't really believe them. If I bought their EK branded pre-mixed solution and the same problem shows up again do I have to pay shipping for another RMA?

I just hope they go beyond dictating what their study has concluded and improve their Q/A and nickel plating process instead of continuing to sell the same shotty products.
They could of found the cause but not admit to it and sort the problem so it stops happening then just ride this out I would suggest to anyone who still has EK blocks of any type to contact them to ask what to use init so if there is an issue down the line they have no full back as they told you to use it
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post #820 of 1650
^^^Agreed Greenback.

Quote:
Originally Posted by Blue Destroyer View Post
If its a known defect and they are issuing a recall(pretty much what they are doing here) they(company) is suppose to pay for shipping. Why should we as consumers, pay to send back a part that is defective on a WIDE scale.
That's the price of doing business with Europe to be quite frank about it. They have deals in place with licensed distributors. This includes shipping. So they ARE paying the freight. And it's a hell of a lot more than what we would pay at the front end of the process.

Let me sum it up like this, if you buy through MDPC you know you can only get it from Germany. That means everyone that lives in the States pays €9.05 for their smallest lightest package. I paid €14.05 for mine and that was before the drop in shipping price. Imagine how heavy a box of defunct blocks is going to be just from Performance-PCs'. EK is gonna have to pay the freight on that, not the consumer.

Now while I agree that EK should be on the hook for the whole thing. It makes little sense for them to ship piecemeal to and from you the disenfranchised owner, knowing how spendy that will be.

You can have them survive the instance and be there for other owners who own EK products or you can moan about it possibly put them out of business and screw everybody in the process.

They are NOT the only company that requires the owner to ship in the RMA process. I had to spend $12 scratch that it was $18(insurance and tracking) to ship a Keyboard to OCZ because USPS doesn't have Keyboard length First Class boxes. I didn't like it but I wanted my money back. I'd rather spend the initial and get compensated, than hold out and get nothing. But that's just me.

Not that I don't agree with your principal. Just looking at the pragmatic side of things.

~Ceadder
Edited by Ceadderman - 6/7/11 at 3:36pm
 
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Yate Loon 120x20 (D12SM-12C) Medium Speed Silen... EK Supreme HF Classified EK Thermosphere GPU Block EK Thermosphere GPU Block 
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Win7 64 bit Ultimate OEM Asus VH222H Black HDMI Widescreen Logitech the OCZ went buhbye adios. Don't know ... Corsair CMPSU HX 850w Modular 
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HAF 932 Logitech g9x COOLER MASTER Weapon of Choice: M4 Duramesh Pad Logitech X-240 2.1 speakers 
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Sunbeam Rheosmart 3 Creative X-Fi 
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AMD Phenom II X6 1100T Crosshair IV Formula Sapphire Radeon HD 6870 Sapphire Radeon HD 6870 
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Corsair Dominator G. Skill Ripjaws X G. Skill x2 HITACHI 1TB Deskstars 1TB RAID0 
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ASUS DRW-24B1ST  Swiftech 6950/6870 GPU Heatsink Swiftech 6950/6870 GPU Heatsink Monsoon 1/2"x5/8" PETG White Hardline tubing. 
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Monsoon Economy Hardline fittings EK Dual DDC V2 top Swiftech Pump DDC-1T (2) Liquid Fusion V Double helix Reservoir 
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Yate Loon 120x20 (D12SM-12C) Medium Speed Silen... EK Supreme HF Classified EK Thermosphere GPU Block EK Thermosphere GPU Block 
OSMonitorKeyboardPower
Win7 64 bit Ultimate OEM Asus VH222H Black HDMI Widescreen Logitech the OCZ went buhbye adios. Don't know ... Corsair CMPSU HX 850w Modular 
CaseMouseMouse PadAudio
HAF 932 Logitech g9x COOLER MASTER Weapon of Choice: M4 Duramesh Pad Logitech X-240 2.1 speakers 
OtherOther
Sunbeam Rheosmart 3 Creative X-Fi 
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Overclock.net › Forums › Cooling › Water Cooling › Please Read Before Purchasing EK Nickel Plated Blocks - Update: Revised plating info