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XFX no longer modder friendly

post #1 of 35
Thread Starter 

i was watching an unboxing of the 6970 and he noted that xfx doesn't support modders anymore that means if you take the cooler off it will void your warranty, is it just me or do you think XFX shot themselvs in the foot with this move?

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post #2 of 35
If you call XFX before taking the card apart you can ask them if it will void your warranty.

They usually so no as long as the S/N sticker is in-tact and if you send in the card for RMA everything on it is stock. (except the TIM ofc)

XFX has great customer support, they said that they'd cover my card for another 2 years for free even though my warranty ran out this month.
    
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post #3 of 35
Thread Starter 
Quote:
Originally Posted by Jaguarbamf View Post
If you call XFX before taking the card apart you can ask them if it will void your warranty.

They usually so no as long as the S/N sticker is in-tact and if you send in the card for RMA everything on it is stock. (except the TIM ofc)

XFX has great customer support, they said that they'd cover my card for another 2 years for free even though my warranty ran out this month.
thats because you have a 5770 those are old the 6970 is new i guess its a new thing XFX is doing
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post #4 of 35
Quote:
Originally Posted by philhalo66 View Post
i was watching an unboxing of the 6970 and he noted that xfx doesn't support modders anymore that means if you take the cooler off it will void your warranty, is it just me or do you think XFX shot themselvs in the foot with this move?

http://www.youtube.com/watch?v=3Qxuq...eature=recentu
From a business perspective I don't agree. Allowing people to take apart your products, and you have to pay the costs to fix it should anything go wrong, I can see why they have this stance.

As a consumer though, I have to say its a shame. Not a fan of XFX after my last purchase but still..
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post #5 of 35
Thread Starter 
Quote:
Originally Posted by Limes View Post
From a business perspective I don't agree. Allowing people to take apart your products, and you have to pay the costs to fix it should anything go wrong, I can see why they have this stance.

As a consumer though, I have to say its a shame. Not a fan of XFX after my last purchase but still..
that was the only reason i bought XFX guess I'll stick with NVIDIA and EVGA from now on.
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post #6 of 35
Put the stock cooler back on properly.

What are they gonna do, look at it under a microscope?
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post #7 of 35
Thread Starter 
Quote:
Originally Posted by BlackHoleSon View Post
Put the stock cooler back on properly.

What are they gonna do, look at it under a microscope?
they put stickers over the X-Clamp screws so if you try to take it off you void the warranty
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post #8 of 35
Honestly, XFX has been horrible since they switched. I will never recommend them again unless they get back to their good days when they were with Nvidia. I don't care which brand they represent, but they need to get their act together.

Poor customer service is poor. If you think you're being treated well by XFX, then you need to go do an RMA with a good company then .
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post #9 of 35
Quote:
Originally Posted by philhalo66 View Post
they put stickers over the X-Clamp screws so if you try to take it off you void the warranty
Then don't change it if you can't afford to replace it.


So many people buy cards for their warranty. Buying a card for its warranty to me means you expect it to fail or have a problem. I on the other hand would prefer buying the highest quality card I could, regardless of warranty. My 4870 has a 2 year warranty. It's doing great, but if it fails, I'll buy a new one. It's already a couple generations old. But still, the best cards don't need a warranty so long as they don't arrive DOA.

Quote:
Originally Posted by pioneerisloud View Post
Honestly, XFX has been horrible since they switched. I will never recommend them again unless they get back to their good days when they were with Nvidia. I don't care which brand they represent, but they need to get their act together.
yep.
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post #10 of 35
Thread Starter 
Quote:
Originally Posted by BlackHoleSon View Post
Then don't change it if you can't afford to replace it.


So many people buy cards for their warranty. Buying a card for its warranty to me means you expect it to fail or have a problem. I on the other hand would prefer buying the highest quality card I could, regardless of warranty. My 4870 has a 2 year warranty. It's doing great, but if it fails, I'll buy a new one. It's already a couple generations old. But still, the best cards don't need a warranty so long as they don't arrive DOA.



yep.
ya but i just think its stupid to change warranty every other day. im NVIDIA from now on anyway.
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