Alienware are a subdivision of Dell so that may explain the poor support. I am a Dell customer and have always been pleased with there support. I thought the Battery on my Lappy was dying when in fact it was fine and was a program complaining about my battery for no reason. I contacted Dell and they shipped me another battery for nothing. So I now have 2 fully working batteries. Considering Laptop batteries can be expensive, I was pleased I got a freebie. On top of that Dell contacted me to make sure I was happy lol.
post #11 of 30
1/17/11 at 11:58am