Originally Posted by Liquid1Silver;12037301
Just thought I would post this to let you guys know what happened. So I ordered an Alienware M15x laptop from Dell, spec'd it out with an i7, 6gb ram, 500gb hard drive, and the 460M nVidia GPU. It came via UPS and I go to turn it on, the keyboard lit up but nothing displayed on the screen. I looked around on the net and most people said either reseat the LCD cable to the video card or its a defective GPU. I reseated the LCD cable and sure enough no go. By this time I am fed up; I just spent $2100 on this laptop, it should just work... So I call dell, get transferred about 5 times from Customer service > Dell tech support > Alienware tech support > Dell Tech Support > customer service. That was fun.. This whole time I knew I just wanted to return it so I finally got the last customer service guy to realize I'm not dumb and know computers work. He realized that I just wanted a full refund as I stated this should just work and that I'm fed up and just going to go to the store to buy a laptop. The shady thing is, he offered me $75 to keep the laptop? Lol? Trying to bribe me? I said No. He said, "how about $100?" ... lol. Really? I said no and he said okay we are sending you a shipping label via email. So thats it, I am returning it and they will have to sell it at a loss as refurbished. I guess I'm happy that they did finally stand behind their product and give me my money back.. but still that is sort of shady to bribe the customer? In my opinion at least...
Would you guys go back to Dell after this if you were me? I really want a new laptop, I'm thinking an Alienware M11x now though as seeing the defective 15" just seemed like a massive laptop that isnt very portable.
Hope someone in the future finds this post helpful
RETURN IT NOW FOR A FULL REFUND!
I've got a M15X and its had more problems than all of my systems combined. I've gone through a motherboard, 2 cpu's, 3 gpu's and seven screens. Yeah all defective in one way or another. I've had nothing but problems getting it fixed time and time again with it taking 5 months to finally get a screen with no dead pixels to replace mine.
A lot of people like their M11's but after my experiences with Dell I'd never buy another product from them. I'd look into one of ASUS's or Toshiba's high-end comps.Edited by Lampen - 1/18/11 at 4:13pm