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post #11 of 19
Quote:
Originally Posted by tier;12046311 
+1 on rkil and malwarebytes but if that doesn't do the trick, combofix most certainly should.

The trick with combofix is to never install recovery console. If you do you can risk deleting your entire OS .dlls if certain trojans exist.
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post #12 of 19
Thread Starter 
Ok guys did all the above and still no beans. McAfee wont run and internet explorer wont connect. Any other thoughts????
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post #13 of 19
Thread Starter 
+1 rep to all...you guys are amazing
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post #14 of 19
Does IE connect to anything or appear to at least attempt to connect to any specific IP address? If the proxy options for IE that Sarec listed earlier checked out clean you might also want to look at your hosts file in %SystemRoot%\\system32\\drivers\\etc\\ to make sure nothing has been redefined there.

What specific fake av malware were you infected with?

If worse comes to worse a re-install may be in order... usually quicker than trying to clean up an infection anyway, unfortunately.
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post #15 of 19
The thing with IE not connecting was a configuration thing. The virus sets a fake proxy server so that you can't connect.

Go to internet options>Connections>Lan Settings and disable the proxy server

Also, you may want to run GMER (google it) just to make sure it's not a rootkit that's reinstalling itself.
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post #16 of 19
When a friend got a fake antivirus, it put itself in the startup folder and stopped basically any executable except the necessary ones from executing (malwarebytes, symantec, etc.). What I did was restart the computer, hit windows key+r the moment it logged in (that brings up the Run dialog) and started msconfig. From there I disabled all startup items that weren't related to the OS (the virus programmers think they're sneaky by naming it something like "Operating System" or whatever, but it's pretty obvious), and rebooted the computer. From there, I ran two full malwarebytes scans and it was gone.
To fix the internet problem look in the proxy settings and make sure none are enabled.
post #17 of 19
Thread Starter 
just an update...I did everything mentioned by everyone here. There was still one issue I could not resolve and that was getting mcafee running again I did an uninstall and reinstall nothing. So I did a fresh boot on the computer. Thanks again for all your help.
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post #18 of 19
The manual way of killing it. Open Task Manager, locate the process, search for the .exe, kill it, delete the .exe.
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post #19 of 19
To fix your issue with the virus/ rogue antivirus.

Download combofix. Google it and download the version from bleeping computer. Save it to your desktop as anything but combofix some of these infections will flag it and delete it. Now leave it there.

Next install malwarebytes if you can. Update it over and over until it has todaya date as the definitions.

Restart your computer into safemode.
During post continue to tap F8 until to advanced boot window comes up. Select safe mode.

Run combofix. Choose yes at all dialogs EXCEPT the recovery console. If root kits are detected you will be prompted to reboot. Do it and go back into safe mode and combofix will start as soon as you login if you aren't logged in automatically.

When that's done reboot into safe mode again and launch malwarebytes and do a full scan of all your local harddrives.

Clean all infections at the end then reboot into normal mode.

All should be well after this.

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