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Cant install anything due to error message

post #1 of 26
Thread Starter 
Hi guys,

really hoping someone can help with this, I've tried googling and doing all that is recommended online but I cant sort it.

On my girlfriends PC, each time we try and install something, including drivers, games and software the following error message occurs and you cant continue with the installation....



I looked online and it says to rename the installshield folder, amongst other things, and I just cant seem to find a fix.

system specs are as follows :-

Athlon 64 X2 AM2 6000+ stock no overclock
4gb Ram
Biostar GF7025-M2
Windows 7 Home 64bit (installed within last week)


not sure what else you guys mite need in order to offer a solution so if I've missed anything plz just ask,
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post #2 of 26
Open the task manager and look for some "msi.exe" process, if you find some one kill it , reboot the rig and try again.
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Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
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Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
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post #3 of 26
Thread Starter 
ok, whats the reasoning behind this ?

thanks for your reply,
Daedalus mkII
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post #4 of 26
The "msi.exe" process is the Windows Installer Component, when you start to install something (driver, program, game), the OS run a "msi.exe" process, but if the installation process of the gam, driver or program that you are trying to install find another "msi.exe" process already running, means that you have another installation in progress, even, if you don't have it.
The New One
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6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
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CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
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The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
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post #5 of 26
would definitely like to know if this trick worked out
Archaic-Reborn!
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Archaic-Reborn!
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post #6 of 26
When you initially installed windows was there any drivers that didn't install?If there was I would suspect those after the fact driver(s)to be the culprit.
My System
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My System
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CPUMotherboardGraphicsRAM
I5-750 4.3@1.375v Asus Maximus III Formula Asus ENGTX465 4gb G Skill 2000 Mhz.Trident @2133 9-9-9-27 
Hard DriveOptical DriveCoolingOS
OCZ VERTEX 2 50GB SSD/WD 500GB Blue/WD640GB Black Samsung DVD/RW Corsair H-50 Windows 10 home 64 Bit Retail 
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post #7 of 26
Thread Starter 
hmm interesting, certainly makes sense that the computer thinks there is another installation in process despite the fact there isn't.

There were no drivers (that I'm aware) that didn't install,
Although, for ease, I opted to allow windows to provide drivers for everything except the graphics card. Its only recently as I've tried installing games and additional drivers that I've realised nothing will install.

Would running in safemode and deleting installshield help at all ?
Then reboot and see if there's msi.exe running ? if it is close it,

then try to install again ?

could it be a currupt install exe from a game that has caused it, as it seemed to conincide with a certain game failing to install.
Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
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Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
KeyboardPowerCaseMouse
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Razer Sphex 
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Reply
post #8 of 26
Thread Starter 
I looked for msi.exe, and its not running,

any other ideas ?
Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
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Mouse Pad
Razer Sphex 
  hide details  
Reply
Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
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Razer Sphex 
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post #9 of 26
I know that this is an insane idea, but, can you post an screen shot of your task manager?
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
post #10 of 26
Thread Starter 
worth a try,

Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
KeyboardPowerCaseMouse
Gigabyte Aivia Osmium Modular Gigabyte ODIN PRO 800W Lian Li PC-7FNWX Razer DeathAdder Respawn 3500 
Mouse Pad
Razer Sphex 
  hide details  
Reply
Daedalus mkII
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k @ 4.4ghz MSI Z77A-G43 EVGA GeForce GTX 770 Samsung Green 8GB DDR3 PC3-12800C11  
Hard DriveCoolingOSMonitor
Crucial 64GB M4 SSD 3 x Seagate Barracuda 500gb Prolimatech Megahalem CPU Cooler w/ x2 Tech Lab... Win7 Pro 64bit LG Flatron IPS234 
KeyboardPowerCaseMouse
Gigabyte Aivia Osmium Modular Gigabyte ODIN PRO 800W Lian Li PC-7FNWX Razer DeathAdder Respawn 3500 
Mouse Pad
Razer Sphex 
  hide details  
Reply
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