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Strange youtube/flash issue @ work, Network related?

post #1 of 7
Thread Starter 
Alright, let me just say before I get into it that I am not looking to circumvent any security to watch youtube videos/play games.

I work at a library where I deal with the public on a daily basis. My job title is Computer Aide, which in essence means they tap my knowledgebase for part time wages, when I could be making decent money. This is beside the point so I will continue....

We purchased 80 or so new HP Compaq 8000 Elite Small Form Factor PC's for public use. They were all made from an original XP Pro 32-bit image that we had set up in a test atmosphere. The drivers were updated (I did not partake in the original image creation so I don't know the exact drivers used.) We have a T1 line and a few cable lines so I doubt bandwidth is the issue. (if more info is necessary I can ask for it but give me time as this will have to be passed down to me.)

To the point:
Patrons have been complaining that Youtube and other flash objects stutter and are laggy (Yes they are letting it buffer/load completely.) After some digging around I was able to come upon a "YouTube Video Speed History"/test (right click any youtube video and press Take Speed Test.)

This was after 10 seconds of video. They don't provide much information about what "Dropped" means, but that seems to be the determining factor.

Flash is up to date.

Graphics drivers don't seem to be an issue as we have the same problem on multiple computer with iGPU's and dedicated GPU's. The Network drivers have been deemed "up-to-date" by the driver updater provided by HP/Intel.



The brain scratcher: The strange thing is that the problem seems intermittent...it can be working fine, and a few minutes later be showing results like those in the first image, with stutter/lagging image.

So the question is: does this seem network related? I can provide more info about the sort of network we have, but again, this info has been on a need-to-know basis, and if it can help...

Let me also add that my boss wants this fixed. It's not for me, although I will benefit


For those interested:



Ask me anything you need to know, there is no time table on this, I would just like to get the monkey off my back (not my boss, he's more of a gorilla.)
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post #2 of 7
Quote:
Originally Posted by GapTroll View Post
So the question is: does this seem network related? I can provide more info about the sort of network we have, but again, this info has been on a need-to-know basis, and if it can help...
Lagging/Stuttering would be a CPU/GPU issue. Unless they mean it's freezing and then playing. Then that would be a bandwidth issue. But you said that everything is up to date which makes me scratch my head.

What're the specs of the machines? It seems that the HP website didn't really reveal any information to me unless I overlooked it.
post #3 of 7
Thread Starter 
Ah sorry didn't realize that the specs were on a different page/pdf file.

Specs

I can try and take some video footage of the issue next time I'm in. I'll try and explain it though...
Video displays very choppy (just like getting terrible FPS in a game.) The sound on the other hand is perfectly un-effected. With the youtube "Show Video Info" on the FPS flips between 0-12, and the "dropped" skyrockets.

Also like I mentioned the issues in intermittent, so sometimes I will go on and view a video at 30-60fps with close to 0 "dropped."
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post #4 of 7
Is the most recent Flash Player installed?
If so, try uninstalling and re-installing it to see if it makes any difference..
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post #5 of 7
which browser is being used?
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Buena Vista
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Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
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post #6 of 7
Well, that's interesting. Looking at the specs, you shouldn't be experiencing these types of things. Does this happen in Firefox/Chrome/IE?
post #7 of 7
Thread Starter 
We're currently using PWB which is essentially IE, it just allows us to change security settings. I have tried different browsers and the problem seems to persist. I'll do more in depth testing tomorrow in terms of browser.
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My System
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CPUMotherboardGraphicsRAM
2500k @ 4.8 ghz Asus P8P67 Pro MSI GTX 465 Twin Frozr II G.Skill Ripjaws X 2x4gb 
OSMonitorKeyboardPower
Win 7 64bit HP 25'' 1920x1200 MS Sidewinder x6 Thermaltake Blackwidow 850w 
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