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Asus 5970 G/2DIS/2GD5/A (Asus Service is a JOKE!) - Page 5

post #41 of 59
Quote:
Originally Posted by Sabot View Post
Received new card moments ago. Full retail box, looks in mint condition. The anti-static bag has been cut open, which I expected since the service rep stated it would be checked prior to shipment.

Ok.. now it's up for sale! I think I am going to get a EVGA GTX 470 and SLI with the one I have already. I gave my son the 5850. I would like to sell it here but for some reason I don't have access to selling. Ebay here it comes....
Just a warning so you don't get shell shocked, but you're gonna take a big hit on this card on the used market.
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post #42 of 59
Quote:
Originally Posted by Sabot View Post
7/9/2010: Purchased ASUS EAH5970/G/2DIS/2GD5/A Graphic Video Card from nowdirect.com for 608.70

First part of November I started to lose video. Check everything out. Narrowed down quickly to the 5970. I have a 5850 in another box. I replaced the 5970 with the 5850 an there are no more video issues.

11/28/2010: Contacted Asus for repair/return.

12/7/2010: Received RMA #1

12/27/2010: Received repaired video board. Installed and low and behold the board still had the same issue. Requested another RMA.

12/28/2010: Received RMA #2

1/13/2010: Received repaired video board. Installed and low and behold the board still had the same issue. Requested another RMA. I was informed that no repairs have been done RMA#1 or RMA #2. All that was done was a load test both times.

Tech support hung up on me after taking part of my information. I called back and was hung up 2 more times. Finally was able to speak to a person, asked for supervisor name: Robert T.... I was connected to Robert's Voice Mail. Left voice mail.

1/14/2010: Called and spoke to a tech. Said I needed to speak to level 3 tech. Gave me Case #.... Went to level 3 tech support automated phone system which stated all techs where busy. It disconnected me without letting me know how to call back. Called back spoke to tech, he took down my information and case number. Said he would give it to a level 3 tech and they would call me back. No call from Robert.

1/18/2010: Called back, waited as always to get to level 1 support. Love the christmas music! Asked to speak to level 3 support. Put back on hold for another 20 minutes. Spoke to a nice tech whom was going on vacation this week but stated he copied Robert (yep.. same dude from above...) Robert would contact me to follow up. Never did. I am so surprised!!!

1/20/2010: Received an RMA #3 in the inbox today. I had to call to ask for freight paid since it was the THIRD time that I am sending the card back.

1/20/2010: Heading to FedEx to mail the card back to Asus and wait another 20 plus days to get the same card back in the same condition.

Oh... I filled a Btter Business Bureau claim, not like that will do anything. When I have a bit more time, I know of a few other avenues that I will do. California's consumer protection agency. Shoot, they may be closed due to no state revenue by the time I get around to them!

Lesson learned... No more Asus products for me. I am sad for I purchased two very nice and pricey items from them. It's hard to pay $600 and go through this. I have been without the card now since November 2010.

EVGA or MSI ftw
    
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post #43 of 59
Thread Starter 
Here's the pictures:













    
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post #44 of 59
Test it before selling it.

You don't want to sell a (maybe) dead GPU
    
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post #45 of 59
Thread Starter 
Better not be dead!

I thought about it but who would believe "tested by Sabot"...
    
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post #46 of 59
Thread Starter 
I am going to purchase another EVGA GTX 470. I am surprised how quite the 470's fan is at 100% vs my Sapphire 5850 at 100%. I am glad to report (fingers crossed) that this is finally over. Unless the card turns out to be another flop.
    
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post #47 of 59
I see you posted this on e-bay for $625...

If you get offers over $450 take them. Thats what it is worth. I have seen ASUS 5970's sell for $360-450 on ebay recently.

http://cgi.ebay.com/ASUS-ATI-Radeon-...item2c5aab5b94
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post #48 of 59
Nice to hear that you got a new card at last.
That card is smexy or what
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post #49 of 59
I've honestly never had a problem with asus. When my current board died on me then I got an RMA number within 10 hours of sending them an email and got a brand new board 3 days after mine got to their depot.
UNDER $1700!!!
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UNDER $1700!!!
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post #50 of 59
Holy crap, that sounds like a horrible experience.

Good to hear you finally got a card again.

I sure hope nothing ever goes wrong with my ASUS MOBO!
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