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internet only works in safe mode on my laptop

post #1 of 3
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i have an Acer Aspire one ZG5 netbook. The internet only works in safe mode. In normal mode it connects to my wireless network and has a good signal strength but the internet will not connect. it seems to be a software problem. I think it may be due to a program thats loading up in regular mode and casuing internet explorer and other web browsers and services not to work.
post #2 of 3
Quote:
Originally Posted by jcrew3002;12082388 
i have an Acer Aspire one ZG5 netbook. The internet only works in safe mode. In normal mode it connects to my wireless network and has a good signal strength but the internet will not connect. it seems to be a software problem. I think it may be due to a program thats loading up in regular mode and casuing internet explorer and other web browsers and services not to work.

I had this issue once and it was caused by a virus.

It had set proxy settings for my Network card.

You can check by going to the control panel and choosing "Internet Properties". Choose the "Connections" tab. The "Dial up and Virtual Private Networks" box should be empty(Unless YOU added something). If there is something there, you can highlight it and look at it's proxy settings. They will usually point you nowhere.

Just Remove the connection. Everything should start working.

That's what I had to do. This may not be your situation, but it could help.

If this worked, make sure to run a virus scan after. Also, use Malwarebytes in Safemode to make sure everything is gone.
Edited by Biscuits_N_Gravy - 1/20/11 at 3:50pm
Steak_N_Eggs
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Steak_N_Eggs
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post #3 of 3
Great advice from B -N- G. I've seen that many times.

Also, what type of AV/firewall and diagnostic utility programs do have installed?

The most recent program I know of that blocks internet connections is Iobit's Advanced SystemCare 3.7.2. It contains a beta network monitor that causes the problem. Also, ASC doesn't have to be running to block the connection. The issue is resolved in the latest version, 3.7.3.
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