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Upgraded to Sandy-Mouse/Keyboard not working-Quick Help Appreciated

post #1 of 8
Thread Starter 
Hey guys, just got my 2500k and Asrock Extreme4 in today and got everything installed. Booted up fine, browsed through the bios (where my mouse/keyboard work). Then when I tried to load into windows my mouse and keyboard stop working completely. Tried different USB slots, but am clueless at this point.

Any help is very much appreciated and would like to get this fixed tonight, as I work a double tomorrow, so quick help is even better.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
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post #2 of 8
Can you try using another USB device with the ports, like a Flash drive, and seeing if Windows detects it?

Are the mouse/keyboard getting power when in Windows?
    
CPUMotherboardGraphicsRAM
[Intel] i5 2500K @ 4.2GHz - 1.18V [Asus] P8P67 Deluxe [MSI/Gigabyte] 2x GTX 470's in SLI [Corsair] 8GB Vengeance 1600MHz, CL8 
Hard DriveOSMonitorKeyboard
[Intel] 40GB X25-V, [WD] 500GB Caviar Black [Microsoft] Windows 7 (Pre-Install Slimmed) x64 [Asus] 25.5" 1920x1200 [Logitech] G11 
PowerCaseMouse
[Corsair] HX 850W [Corsair] 600T [Logitech] G5 
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CPUMotherboardGraphicsRAM
[Intel] i5 2500K @ 4.2GHz - 1.18V [Asus] P8P67 Deluxe [MSI/Gigabyte] 2x GTX 470's in SLI [Corsair] 8GB Vengeance 1600MHz, CL8 
Hard DriveOSMonitorKeyboard
[Intel] 40GB X25-V, [WD] 500GB Caviar Black [Microsoft] Windows 7 (Pre-Install Slimmed) x64 [Asus] 25.5" 1920x1200 [Logitech] G11 
PowerCaseMouse
[Corsair] HX 850W [Corsair] 600T [Logitech] G5 
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post #3 of 8
Did you reinstall windows?

Seems like a driver issue.
4-year build.
(13 items)
 
  
CPUMotherboardGraphicsRAM
E8500 @ 4GHz 1.27v (LOAD) EVGA 750i SLI EVGA GTX 460 768MB SC @ 870/1075 G.SKILL PI Black 4GB 4-4-4-12 850MHz 
Hard DriveOSMonitorPower
WD Blue Caviar 320GB Windows 7 x64 DELL SE198WFP ThermalTake TR2 430w 
Case
It's a table!! 
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4-year build.
(13 items)
 
  
CPUMotherboardGraphicsRAM
E8500 @ 4GHz 1.27v (LOAD) EVGA 750i SLI EVGA GTX 460 768MB SC @ 870/1075 G.SKILL PI Black 4GB 4-4-4-12 850MHz 
Hard DriveOSMonitorPower
WD Blue Caviar 320GB Windows 7 x64 DELL SE198WFP ThermalTake TR2 430w 
Case
It's a table!! 
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post #4 of 8
Thread Starter 
They are getting power, but not responding. Tried plugging in a Flash drive and that didn't work either. I just got done browsing my BIOs and saw a few things about USB, but they were all enabled so that shouldn't be it. Guess my next step is reinstalling windows, was trying to avoid it though.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
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Reply
post #5 of 8
Do your USB hubs appear in Device Manager? [devmgmt.msc]

Sounds like Windows somehow messed up its standard USB recognition.
    
CPUMotherboardGraphicsRAM
[Intel] i5 2500K @ 4.2GHz - 1.18V [Asus] P8P67 Deluxe [MSI/Gigabyte] 2x GTX 470's in SLI [Corsair] 8GB Vengeance 1600MHz, CL8 
Hard DriveOSMonitorKeyboard
[Intel] 40GB X25-V, [WD] 500GB Caviar Black [Microsoft] Windows 7 (Pre-Install Slimmed) x64 [Asus] 25.5" 1920x1200 [Logitech] G11 
PowerCaseMouse
[Corsair] HX 850W [Corsair] 600T [Logitech] G5 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
[Intel] i5 2500K @ 4.2GHz - 1.18V [Asus] P8P67 Deluxe [MSI/Gigabyte] 2x GTX 470's in SLI [Corsair] 8GB Vengeance 1600MHz, CL8 
Hard DriveOSMonitorKeyboard
[Intel] 40GB X25-V, [WD] 500GB Caviar Black [Microsoft] Windows 7 (Pre-Install Slimmed) x64 [Asus] 25.5" 1920x1200 [Logitech] G11 
PowerCaseMouse
[Corsair] HX 850W [Corsair] 600T [Logitech] G5 
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post #6 of 8
Thinking out loud here - Maybe try a PS2 keyboard on the system before you reinstall. Are you using USB 3.0 port for a 2.0 device?

Oh wait, this is going to sound weird but this helped me fix my son's computer.

1. power everything down
2. pull out the power plug from the back of the computer
3. push the power button to discharge any residual power
4. let it sit for about 20-30 minutes to completely discharge all power from the PSU
5. plug it all back in and power up
6. see if it worked.

Weird as it sounds, it has worked every single time on my son's computer. I can't explain it but someone here on OCN suggested it long ago and it has served me well over the last 3 years.
Atomic
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz ASUS P8P67 Deluxe Rev B3 Sapphire 7970 GHz Vapor-X 3GB @ 1150/1600 Crucial Smart Tracers 8GB (4x2GB) 
Hard DriveOptical DriveCoolingOS
Crucial C300 128GB SATAIII, WD Caviar Black 1TB Lite-On Blu-Ray/CD/DVD Burner Kuhler H2O 620 Win7 64-bit Pro 
MonitorKeyboardPowerCase
HP ZR24w 1920x1200  Saitek Eclipse II Corsair HX850 modular CM690 II Advanced (modded) 
MouseMouse Pad
Logitech G500 Razer eXactMat 
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Atomic
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz ASUS P8P67 Deluxe Rev B3 Sapphire 7970 GHz Vapor-X 3GB @ 1150/1600 Crucial Smart Tracers 8GB (4x2GB) 
Hard DriveOptical DriveCoolingOS
Crucial C300 128GB SATAIII, WD Caviar Black 1TB Lite-On Blu-Ray/CD/DVD Burner Kuhler H2O 620 Win7 64-bit Pro 
MonitorKeyboardPowerCase
HP ZR24w 1920x1200  Saitek Eclipse II Corsair HX850 modular CM690 II Advanced (modded) 
MouseMouse Pad
Logitech G500 Razer eXactMat 
  hide details  
Reply
post #7 of 8
Thread Starter 
Sorry for the delayed reply, been at work all day. The fresh install of windows did the trick, thanks all for your help.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k @ 5GHz ASRock P67 Extreme4 GTX 580 8GB G.Skill Ripjaws X @ 1600 8-8-8-24 
Hard DriveMonitorPowerCase
64GB Crucial SSD/1 TB WD Caviar Black Asus VG236H 23" 3D Corsair 850 TX 800D 
  hide details  
Reply
post #8 of 8
Quote:
Originally Posted by bl1nk View Post
Hey guys, just got my 2500k and Asrock Extreme4 in today and got everything installed. Booted up fine, browsed through the bios (where my mouse/keyboard work). Then when I tried to load into windows my mouse and keyboard stop working completely. Tried different USB slots, but am clueless at this point.

Any help is very much appreciated and would like to get this fixed tonight, as I work a double tomorrow, so quick help is even better.
i had this same problem, what you need to do is reinstall windows when i did this every thing was solved.
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