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Steam isn't offering refunds for pre-orders anymore...

post #1 of 13
Thread Starter 
Well this is the first time I cancelled an order via Steam because I pre-ordered Test Drive Unlimited 2 awhile back and ended up getting a PS3 and GT5 so I really didn't want Test Drive Unlimited anymore and I got a e-mail stating...

Hello Bob, Thank you for contacting Steam Support. As requested, we have processed a refund to your account. Your confirmation number is: XXXXXXXXXXXXXXX Your bank or credit card issuer will return the funds to your account - please allow 3-5 business days for the funds to be posted. Please note in the future that Steam purchases, per the Steam Subscriber Agreement, are not refundable - this refund was issued as a one-time customer service gesture. Steam Subscriber Agreement http://www.steampowered.com/index.ph...iber_agreement If you require any further assistance, please let us know.

While I like to use Steam and understand you can not receive a refund on a released game, but this was a pre-order and it hasn't release I don't see why they are stopping refunds for pre-orders. I kind of think that is BS.
Edited by Bobicon - 1/21/11 at 10:27pm
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post #2 of 13
Quote:
Originally Posted by Bobicon View Post
I don't see why they are stopping refunds for pre-orders. I kind of think that is BS.
Depending upon the game, they sometimes allow you to pre-load the game on your computer. You transfer content that was developed and hence monetary compensation.
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post #3 of 13
Quote:
Originally Posted by rocketman331 View Post
Depending upon the game, they sometimes allow you to pre-load the game on your computer. You transfer content that was developed and hence monetary compensation.
That is obviously not why, as you still can't play that content until Steam lets you. Simply pre-loading does not mean you've had any access to the game. They are doing it because software sales are some of the most restrictive sales there are and they can.
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post #4 of 13
Just use a credit card to pay for it and you have 60 days in case you change your mind for any non POS (point of sale) transaction. It doesn't matter what they try to tell you their policy is. Any non POS transaction can be charged back within 60 days.
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post #5 of 13
This is what I got when I canceled blops' preorder.
Quote:
Please note that we do not normally offer refunds on purchases made online. However, we are happy to make the exception for pre-ordered games if the request is received prior to the release date
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post #6 of 13
Quote:
Originally Posted by sccr64472 View Post
Just use a credit card to pay for it and you have 60 days in case you change your mind for any non POS (point of sale) transaction. It doesn't matter what they try to tell you their policy is. Any non POS transaction can be charged back within 60 days.
So true, don't know how people aren't aware of this! I love my credit card for this very reason. Also, I don't pre-order many games as I prefer to buy them later at a lower price.
    
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post #7 of 13
Thread Starter 
Quote:
Originally Posted by sccr64472 View Post
Just use a credit card to pay for it and you have 60 days in case you change your mind for any non POS (point of sale) transaction. It doesn't matter what they try to tell you their policy is. Any non POS transaction can be charged back within 60 days.
Problem with that is if you cancel any payment or charge back any Steam item Steam will lock out your Steam account with all your games on it so you can't play them till you pay them for the item you charged back.
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post #8 of 13
Possibly because the number of games that pre-ordering grants beta access to?
post #9 of 13
Quote:
Originally Posted by rocketman331 View Post
Depending upon the game, they sometimes allow you to pre-load the game on your computer. You transfer content that was developed and hence monetary compensation.
I think we all know what your paying for when you buy on steam. A code. That's it. There are a million different ways to get the game itself, you just don't have permission to play it yet.
post #10 of 13
Thread Starter 
The thing is though if you pre ordered a game at lets say gamestop and went in a month before the release and said I would like to cancel my order and get my money back and they said no, you could call the attorney generals office and get a lawsuit going against them. So store like gamestop do offer refunds.

What I don't understand is why Steam thinks that they can do this.
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