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Really odd problem with a mouse

post #1 of 3
Thread Starter 
Sorry about this being a bit of a read.

So I got a new mouse Cherry XANA plug it in it works simple right? But on every start up from a restart or shutdown the the mouse stops working...using the keyboard to get to device manager shows an error for “Unknown device†under “Universal Serial Bus controllers†when viewing Properties for “Unknown device†lists “Windows has stopped this device because it has reported problems. (Code 43)†so I unplugged and replugged the mouse back in and it works again.

So at this point you are all thinking faulty mouse...nope theirs more...

At the time I had the newest BIOS F9 for the GA-P55-UD4 but there are some changes to the USB ports like “1.Fix system can not shutdown if disabled USB controller†in F8 so could that be a problem? So I tried F7....same problems.

Wait theirs more....

Another change they did was “1.Support On/Off Charge function†in F7 thats to do with power to the USB ports. So I tried F6....

Guess what mouse works! Every start up from a restart or shutdown the mouse works! No problems what so ever.

So whats the problem? Gigabyte don't get it I tried telling them F6 BIOS mouse works, F7 BIOS mouse does not! And the best part is they want to borrow my mouse saying their BIOS engineers can't work it out.


The problem is I don't think anyone has this problem it may have to do with how this mouse interfaces with the USB ports but should anyone have the same problem as I did with a Gigabyte board and downgrading the BIOS works please contact Gigabyte.
http://www.gigabyte.com/support-down...l-support.aspx

Thanks for reading

Update

After more testing I was wrong about one thing....when the problem starts....Gigabyte are really going to hate me for this.

The problem starts after F7 not F6 but there is Definitely a problem with F9 BIOS.

How I missed this when the problem starts is like this......

I had F9 with new mouse and did the restart and shutdown test which is when the mouse stopped working in windows at login I unplugged and replugged the mouse back in and it works again but a restart and shutdown test made the mouse stopped working.

I loaded F7 with new mouse and did the restart and shutdown test and the mouse didn’t work.

I loaded F6 with new mouse and did the restart and shutdown test and the mouse didn’t work but I unplugged it and replugged the mouse back in when I windows and it works but a restart and shutdown test continued to work!

And thats where I went wrong I didn’t do the unplug and replug the mouse back in bit for F7 in windows.

I have retested F9 and with every way I can do to get it to work after restart or shutdown test it just will not work.

So it looks like its the change in F8 BIOS thats causing this “1.Fix system can not shutdown if disabled USB controller†since F7 now works and F9 dose not for this damn mouse!
2nd update

Nothing wrong with F8 either but definitely, definitely will not work with F9 BIOS I've reloaded it about three times now! Mouse still doesn't like it.
Edited by PeterUK - 1/24/11 at 11:29am
RAID 5 extreme!
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 860 Gigabyte GA-P55-UD4 Gainward GTX 295 V2 1792MB 8GB (4x2GB) Corsair XMS3 DDR3 1600MHz XMP 
Hard DriveOSPowerCase
3x 80GB Intel SSD M25-M G2---3x 320GB Seagate 7200 Windows 7 professional 64-bit Thermaltake Toughpower 650W Cooler Master WaveMaster 
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RAID 5 extreme!
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CPUMotherboardGraphicsRAM
i7 860 Gigabyte GA-P55-UD4 Gainward GTX 295 V2 1792MB 8GB (4x2GB) Corsair XMS3 DDR3 1600MHz XMP 
Hard DriveOSPowerCase
3x 80GB Intel SSD M25-M G2---3x 320GB Seagate 7200 Windows 7 professional 64-bit Thermaltake Toughpower 650W Cooler Master WaveMaster 
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post #2 of 3
in the BIOS versions later than F6, was USB Mouse function enabled or disabled?
Have you tried a different port?
post #3 of 3
Thread Starter 
Quote:
Originally Posted by kiwiasian View Post
in the BIOS versions later than F6, was USB Mouse function enabled or disabled?
Have you tried a different port?
USB Enabled and Yes to different port.

The whole point of this post is that no one else will likely have this problem using the newest BIOS I for one didn't have a problem with my old Mouse and the newest BIOS its just this new Mouse I got doesn’t work with the new BIOS.

I load F9 BIOS Mouse stops working.
I load F6 BIOS Mouse works.
RAID 5 extreme!
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 860 Gigabyte GA-P55-UD4 Gainward GTX 295 V2 1792MB 8GB (4x2GB) Corsair XMS3 DDR3 1600MHz XMP 
Hard DriveOSPowerCase
3x 80GB Intel SSD M25-M G2---3x 320GB Seagate 7200 Windows 7 professional 64-bit Thermaltake Toughpower 650W Cooler Master WaveMaster 
  hide details  
Reply
RAID 5 extreme!
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 860 Gigabyte GA-P55-UD4 Gainward GTX 295 V2 1792MB 8GB (4x2GB) Corsair XMS3 DDR3 1600MHz XMP 
Hard DriveOSPowerCase
3x 80GB Intel SSD M25-M G2---3x 320GB Seagate 7200 Windows 7 professional 64-bit Thermaltake Toughpower 650W Cooler Master WaveMaster 
  hide details  
Reply
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