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How to convince comcast..

post #1 of 68
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that I am truly getting slow speeds?

My internet is crawling and I am paying $44.95 a month for this service. Taking the speed test on speedtest.net or speakeasy is useless because the file that you download is very small and it makes comcast powerboost bull***** kick in and completely scrambles the results. There is no way I am getting 150mb/s download.

I went and found a more reliable speedtest at testmy.net and here is what I truly get.


I called and told them that my internet is slow and they immediately told me to go to speakeasy.net. I went there and took the speedtest, told the guy I got a download of 150mb/s and he went quiet for a bit and said "You should only be getting 12".

What do I do?
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post #2 of 68
There is nothing you can do. I fight this all the time with Cox (essentially the same as Comcast). If you complain enough, all they will do is come out and test the node. They won't do anything else.

Threaten to switch to U-Verse.
post #3 of 68
Say you are going to another provider. Social engineer the heck out of them, I don't know.
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post #4 of 68
The state of the US internet service is deplorable.
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post #5 of 68
Quote:
Originally Posted by cdoublejj View Post
The state of the US internet service is deplorable.
Come to Canada. We'll show you a good time.

~$60 a month for 60Gb cap and 5-10Mbps downlink.

Now that's deplorable.
    
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post #6 of 68
Cable is bursty... Depending on how many users on your street, you could have a bit slower than the rate you are advertised to get.


What size file did you pick for testmy.net? (never heard of that site before)
It gave me completely unrealistic results for my DL speed. (500Kbps)
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post #7 of 68
If you have the "12 mbps powerboost" package it should reside around 6 mbps.
4.5 isn't THAT far off, there's also a few protocol overheads involved.

They aren't likely to do much about a megabit.
Waiting on X399
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Waiting on X399
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post #8 of 68
Have you tried with: http://www.broadband.gov/

I had this issue with Suddenlink. I made the engineer come to my house and look at my speed test. I also made him do repeated speed tests with his laptop. I checked all the cabling in my house with a meter to prove there were no issues with them.

In the end they fixed it and dropped my bill by $10 a month.
Edited by Biscuits_N_Gravy - 1/23/11 at 7:55pm
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post #9 of 68
Your best bet really is to be firm and tell them you've been dealing with this for X amount of time and numerous calls only to be ignored, and that you're going to switch to U-Verse or any other provider unless they do something right now--because after all, you'd like to remain a loyal paying customer

I've watched my dad do things like this a bunch when I was younger, and now that I have to pay the bills I also do this when Charter jerked us around on the price of our cable internet. Just remember, you do have a lot of tools at your disposal (even if you won't really use them-filing reports to the BBB, negative posts online, negative word of mouth, etc..) and a pissed off customer is really the last thing they want to have. Most providers will generally try to offer some assistance or help.
post #10 of 68
Unfortunately the customer is always right


Or maybe that is fortunately... depends what side if the situation you are on...
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