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post #41 of 68
@Zensou

How old is the line from the poll to your house?

I'm a comcast customer as well, I was having similar issues like yours + disconnects every 20 minutes to 3 hours.

3 different technicians came out [they said they could not find a thing wrong, pff], the 4th one that finally came out was actually intelligent and had the line from the poll to the house changed.

The line that was in was not up to standards.

The problems were solved.
post #42 of 68
Thread Starter 
I'm not sure how old it is but I think it's pretty old.

Update: Being ignored by this William guy on twitter and by BOTH of the Executive Support guys.

If I don't get a reply or anything by tomorrow night I'm just going to file a bunch of complaints. (bbb, reddit, complaint websites, other forums, etc). I'm tired of this, I've been putting up with this for way too long and they're just stalling and milking money off me.
Edited by Zensou - 1/24/11 at 2:58pm
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post #43 of 68
Thread Starter 
I called comcast again. The rep, like always, tells me to go to speedtest.net. I go there, I take the speedtest, it shows up 25mbps. I tell him that there is no way in the world I am getting 25mbps, that it's their powerboost bull***** screwing up the results. I told him I went to broadband.gov and took the speedtest and it shows up 3mbps. He says he has never heard of the site and that it's probably unreliable, he then proceeded to tell me that speedtest.net is not affiliated with any ISPs and that many other ISPs use that website. He asked me where the broadband.gov test server was located (the one i was downloading from/uploading to) and honestly, I wasn't even sure myself. He then proceeded to talk about how location affects results like I was a computer illiterate, accessing the internet for the first time. While on the phone witch him I went to broadband.gov and took the test again and it came out to be 10.4mbps down, 2.7mbps up, 28ms latency, and 37 jitter. Is there a possibility that they could just raise the cap on your internet, tell you to go and take a speedtest, say "Everything looks good" and then just lower it to crawling speeds?

The guy had me go to google.com and nfl.com to benchmark my browse speed. He said he pinged my modem and he got replies within 30ms.
Edited by Zensou - 1/24/11 at 3:25pm
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post #44 of 68
Quote:
Originally Posted by Zensou View Post
Is there a possibility that they could just raise the cap on your internet, tell you to go and take a speedtest, say "Everything looks good" and then just lower it to crawling speeds?
I think you are being a little paranoid there. I doubt that they would ever do that. It would be more plausible that they found an issue, fixed it, then said nothing was ever wrong to avoid blame, possible credits, etc. Really thats even a stretch though

Monitor your speeds and see how it holds up. Maybe more people are on the network @ night and its actually less congested in the daytime. Never know.
 
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post #45 of 68
Try this

http://www.internetfrog.com/mypc/speedtest/
Edited by kylzer - 1/24/11 at 4:45pm
post #46 of 68
man your still with that i told you there not going to care. i repeat Comcast does not care if your signal levels are fine your internet is not going out, there not going to do anything about it the only way something will change is if they send some one out and your luck that he is in a helping mood thats it.
@TwistedMind
the three first techs where not ignorant but just lazy. In-house techs get payed by the hour so why would they work and change a aerial drop when they can say they found nothing wrong and go back to there house and still get payed.

i feel you man but no easy fix unless less you unplug your modem and have someone come out and tell them to take a look at your modem and pray that he is in a helping mood.
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post #47 of 68
Tried different modem? have you reset the modem yet?

set yourself a static ip address, most likely wont help however it is worth a shot. http://portforward.com/networking/staticip.htm.
Edited by lilraver018 - 1/24/11 at 5:15pm
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post #48 of 68
You should change your ISP to AT&T or AT&T U-verse. I recommended either of them because it has faster internet than other ISPs and I currently have it
    
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post #49 of 68
Having fought with Comcast many times, I have found it best to skip their first line of customer service and escalate your issue to supervisors.

http://consumerist.com/2008/02/26-se...e-numbers.html

It's been a while but I believe I called 888-345-5731 (National Support Desk) to have my cable TV problems fixed. Just explain your situation, be kind, and ask for help. If there really is something on Comcast's side affecting your speeds, these reps will work to get it fixed.

If they are reporting your speeds are up to spec, than I would first check your coaxial cable connections. Make sure all connections are tight and the connectors still crimped tightly.


I would then check the cable modem. Local to my home is a Comcast customer service center so you may have one as well. Take your cable modem in and ask for a replacement. Just give them some BS about one of the reps recommending you bring your cable modem in for a replacement. If they refuse to replace, you can consider obtaining your own cable modem (and saving yourself $5/month for not having to lease a modem anymore but only after breaking even on the cost of the modem). This is the particular modem I am using and speeds are great: http://www.newegg.com/Product/Produc...82E16825122009

Here is the list of Comcast approved modems if you decide to go that route:
http://customer.comcast.com/Pages/FA...4-b1c167961903
Edited by fjabad - 1/24/11 at 7:48pm
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post #50 of 68
Quote:
Originally Posted by Zensou View Post
I called comcast again. The rep, like always, tells me to go to speedtest.net. I go there, I take the speedtest, it shows up 25mbps. I tell him that there is no way in the world I am getting 25mbps, that it's their powerboost bull***** screwing up the results. I told him I went to broadband.gov and took the speedtest and it shows up 3mbps. He says he has never heard of the site and that it's probably unreliable, he then proceeded to tell me that speedtest.net is not affiliated with any ISPs and that many other ISPs use that website. He asked me where the broadband.gov test server was located (the one i was downloading from/uploading to) and honestly, I wasn't even sure myself. He then proceeded to talk about how location affects results like I was a computer illiterate, accessing the internet for the first time. While on the phone witch him I went to broadband.gov and took the test again and it came out to be 10.4mbps down, 2.7mbps up, 28ms latency, and 37 jitter. Is there a possibility that they could just raise the cap on your internet, tell you to go and take a speedtest, say "Everything looks good" and then just lower it to crawling speeds?

The guy had me go to google.com and nfl.com to benchmark my browse speed. He said he pinged my modem and he got replies within 30ms.
I am absolutely disgusted by the customer service representative that you had to deal with! That guy was arrogant, close-minded, and as stubborn as a mule! I mean what the hell: he declares Broadband.gov to be unreliable just because HE'S never heard of it! But then he proceeds to treat you like some computer/internet-illiterate retard by showing you that he thinks that you think that Speedtest.net is affiliated with certain ISPs, and even allowed himself to tell you that many other ISPs use it!! I mean, it seems absolutely clear to me that you knew that already! But to that I would say, "Well yeah! Of course they do! It provides results that you can use against me (your customer) to make your job easier so that you can hang up the phone without having to do any actual work!" I mean, I guess it's obvious that ISPs use Speedtest.net just so they can go "Well! Your results are excellent so there is nothing I can do! Is there anything else I can help you with?"

Sigh. Now I can see why many people here are recommending that you escalate this to the highest echelon possible.

Y'know what: maybe you should call and pretend to be angry! Maybe you should threaten to take your business elsewhere! That is, if they don't do something about this and if they don't take you seriously. Or, even if they don't stop treating you like some annoying customer who doesn't know crap about computers and about the internet! My favorite part was how this representative revealed his own ignorance by asking you where Broadband.gov's server is located!!! It doesn't matter! RAGE!! lol

Maybe if you call enough times, then you can get a tech out to your house so you can show him the various results from the different test sites.
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