Originally Posted by Zensou
I called comcast again. The rep, like always, tells me to go to speedtest.net. I go there, I take the speedtest, it shows up 25mbps. I tell him that there is no way in the world I am getting 25mbps, that it's their powerboost bull***** screwing up the results. I told him I went to broadband.gov and took the speedtest and it shows up 3mbps. He says he has never heard of the site and that it's probably unreliable, he then proceeded to tell me that speedtest.net is not affiliated with any ISPs and that many other ISPs use that website. He asked me where the broadband.gov test server was located (the one i was downloading from/uploading to) and honestly, I wasn't even sure myself. He then proceeded to talk about how location affects results like I was a computer illiterate, accessing the internet for the first time. While on the phone witch him I went to broadband.gov and took the test again and it came out to be 10.4mbps down, 2.7mbps up, 28ms latency, and 37 jitter. Is there a possibility that they could just raise the cap on your internet, tell you to go and take a speedtest, say "Everything looks good" and then just lower it to crawling speeds?
The guy had me go to google.com and nfl.com to benchmark my browse speed. He said he pinged my modem and he got replies within 30ms.
I am absolutely disgusted
by the customer service representative that you had to deal with! That guy was arrogant, close-minded, and as stubborn as a mule
! I mean what the hell: he declares Broadband.gov to be unreliable just because HE'S
of it! But then he proceeds to treat you like some computer/internet-illiterate retard
by showing you that he thinks that you
think that Speedtest.net is affiliated with certain ISPs, and even allowed himself to tell you that many other ISPs use it!! I mean, it seems absolutely clear to me that you knew that already! But to that I would say, "Well yeah! Of course they do! It provides results that you can use against me (your customer) to make your job easier so that you can hang up the phone without having to do any actual work!"
I mean, I guess it's obvious that ISPs use Speedtest.net just so they can go "Well! Your results are excellent so there is nothing I can do! Is there anything else I can help you with?"
Sigh. Now I can see why many people here are recommending that you escalate this to the highest echelon possible.
Y'know what: maybe you should
call and pretend to be angry! Maybe you should
threaten to take your business elsewhere! That is, if they don't do something about this and if they don't take you seriously. Or, even if they don't stop treating you like some annoying customer who doesn't know crap about computers and about the internet! My favorite part was how this representative revealed his own ignorance by asking you where Broadband.gov's server is located!!!
It doesn't matter! RAGE!!
Maybe if you call enough times, then you can get a tech out to your house so you can show him the various results from the different test sites.