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Need help with asus xonar dg

post #1 of 12
Thread Starter 
Hi, I bought a xonar dg and a sennheiser PC350 headset to play with. The main problem is that I get some type of high pitched/crackling noise when I put the headset mode on the asus panel to use the amplifier.

Looking in internet I found some tricks to solve this but no one worked:
- Put foil on the sound card to isolate.
- Put ground on the components.
- Use another plug.
- Move the sound card to another PCI.
- Remove the graphic card and use the integrated one.
- Use the minium components outside the case.
- Disable C1E.
- Disable the inputs that isnt beeing used.
- Tried Xonar Unidrivers.
- ...

With that results I decided to use the soundcard in other computers, in my friend house there's no audible noise, so I decided to try his PSU in my computer. With the other PSU (corsair 450W) seems that the noise dissapered, then I tried my PSU (thermaltake 650w) in my friend house and no noise appeared too. So now I dont know what to do if buy another PSU or what, someone can guide my a little?

If I have to change the PSU I was looking for antec true power new 650W.

I'm afraid of buying another PSU and got the same problem.

Sorry for my english >.<
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
post #2 of 12
What are the other components in your system? I mean, which graphics card do you have, which CPU, etc., etc.?
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #3 of 12
It may be that your PSU is not grounding properly in your rig. If you can, try to RMA your PSU.

Oh, and fill in your system specs so we can see everything you got going on.
post #4 of 12
It seems as if your psu is the culprit and it sounds logical.I would give a new psu a try and the antec tpn is about the best choice you could make.
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5-750 4.3@1.375v Asus Maximus III Formula Asus ENGTX465 4gb G Skill 2000 Mhz.Trident @2133 9-9-9-27 
Hard DriveOptical DriveCoolingOS
OCZ VERTEX 2 50GB SSD/WD 500GB Blue/WD640GB Black Samsung DVD/RW Corsair H-50 Windows 10 home 64 Bit Retail 
MonitorKeyboardPowerCase
ASUS 24"1080P LED Asus VE248H Abs M1 Cooler master silent pro 600 modular M600 RS-60... Lian Li Lancool PCK-58 
MouseMouse Pad
Steelseries Kinzu no 
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My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5-750 4.3@1.375v Asus Maximus III Formula Asus ENGTX465 4gb G Skill 2000 Mhz.Trident @2133 9-9-9-27 
Hard DriveOptical DriveCoolingOS
OCZ VERTEX 2 50GB SSD/WD 500GB Blue/WD640GB Black Samsung DVD/RW Corsair H-50 Windows 10 home 64 Bit Retail 
MonitorKeyboardPowerCase
ASUS 24"1080P LED Asus VE248H Abs M1 Cooler master silent pro 600 modular M600 RS-60... Lian Li Lancool PCK-58 
MouseMouse Pad
Steelseries Kinzu no 
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Reply
post #5 of 12
Either it's the quality of this Thermaltake PSU (especially if it's not a ToughPower), or it's that the load on it is way too small. I mean I am considering how the problem went away when a 450W Corsair was used.
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #6 of 12
Thread Starter 
wow I didn't expected so fast answer.

My computer specs are the next:

CPU: AMD 1055T @ 4ghz
Motherboard: Asus M4A88TD-V
RAM: G.Skill Ripjaws DDR3 1600
PSU: Thermaltake toughpower 650W
HDD: 2x samsung spinpoint F3
Graphics: ATI 5850 with 5870 bios
Case: Haf 922

First of all I removed the OC.

I used the motherboard graphics with the corsair 450W and I tried integrated graphic with thermaltake too without result.

The PSU already have two years dont know if have warranty.
Edited by SasukeJ - 1/24/11 at 6:24am
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
post #7 of 12
Quote:
Originally Posted by SasukeJ View Post
wow I didn't expected so fast answer.

My computer specs are the next:

CPU: AMD 1055T @ 4ghz
Motherboard: Asus M4A88TD-V
RAM: G.Skill Ripjaws DDR3 1600
PSU: Thermaltake toughpower 650W
HDD: 2x samsung spinpoint F3
Graphics: ATI 5850 with 5870 bios
Case: Haf 922

First of all I removed the OC.

I used the motherboard graphics with the corsair 450W and I tried integrated graphic with thermaltake too without result.

The PSU already have two years dont know if have warranty.
First, go to UserCP, then Edit System to fill in your specs. That way we can see it every time you post. Helps us. On your warranty, it seems you have a 5 year warranty. Hopefully you still have your purchase receipt, or have registered with Thermaltake. Just contact Thermaltake customer service and explain what is going on to see if you can send it back to them. Also check to see how it is mounted in your rig, to make sure it is getting good chassis contact for grounding. You can also try your PSU in your friends rig to see what happens. Oh, and make sure you have the proper power cable plugged into the sound card. Some 4pins are only 5volt, not 12. Make sure the 4pin has all 4 wires going to it and not just not 2. Thats all I can think of besides contacting ASUS support.
post #8 of 12
Thread Starter 
Quote:
Originally Posted by ericld View Post
First, go to UserCP, then Edit System to fill in your specs. That way we can see it every time you post. Helps us. On your warranty, it seems you have a 5 year warranty. Hopefully you still have your purchase receipt, or have registered with Thermaltake. Just contact Thermaltake customer service and explain what is going on to see if you can send it back to them. Also check to see how it is mounted in your rig, to make sure it is getting good chassis contact for grounding. You can also try your PSU in your friends rig to see what happens. Oh, and make sure you have the proper power cable plugged into the sound card. Some 4pins are only 5volt, not 12. Make sure the 4pin has all 4 wires going to it and not just not 2. Thats all I can think of besides contacting ASUS support.
Done editing my rig specs.
I have the purchase receipt but didnt registered the product on thermaltake, the problem is that in my friend house the PSU dont make the sound card do that crackling, and if I send to thermaltake and they dont have the same problem..
Like I said mount the rig outside the case only with basic components ans do the same so I suposed that there isnt any problem on the case making any strange contact.
And the sound card dont have any power plug so I supose that the wire isnt a problem.
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
post #9 of 12
Actually, I am thinking that the PSU needs to have good grounding contact. Since it has the same problem outside the case is telling me that the PSU does not have good ground to the chassis. Could be a wire or solder is off inside the PSU. Again, I would contact Corsair support.
post #10 of 12
Thread Starter 
Quote:
Originally Posted by ericld View Post
Actually, I am thinking that the PSU needs to have good grounding contact. Since it has the same problem outside the case is telling me that the PSU does not have good ground to the chassis. Could be a wire or solder is off inside the PSU. Again, I would contact Corsair support.
But in my friends house the PSU works fine.
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
My pc
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1055T @ 4ghz Asus M4A88TD-V ATI 5850 with 5870 bios G.Skill Ripjaws DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x samsung spinpoint F3 Asus Windows 7x64 + Ubuntu 10.10 Asus MW221U 
KeyboardPowerCaseMouse
Logitech illuminated Thermaltake toughpower 650W Coolermaster Haf 922 Logitech g5 
Mouse Pad
Ozone gaming gear 
  hide details  
Reply
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