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What an Absolute Piece of Junk from XFX - Page 2

post #11 of 25
If you've had such a bad experience with XFX in the past, it's a wonder you bought something from them again. I've personally never had any issue when dealing with XFX.
Back to your PSU, refer to this.
post #12 of 25
Quote:
Originally Posted by tomana View Post
XFX rips people off and i can prove it.

I 've read the posts of others who experienced similar to me regarding warranty repair.

XFX once sent me a warranty replacement graphics card that was a refurb to replace a brand new card. The new card was a 55nm GPU model.

They put a 65nm refurb in a retail box labeled "55nm GPU" and sent it back to me.

That's called trying to deceive ...

and it's definitely called ripping off the customer. I could have bought a new 65nm card for $40 less than the 55nm cost me. Aftermarket cooler was not interchangeable either.

I inquire, and XFX tells me they can get me a 55nm model but it would take three months.

Unbelievable, isn't it?

A short time later the refurb card had the same intermittent driver failure, a card made two years earlier than the one I sent that XFX said they tested and found it faulty.

I spoke with a XFX rep and said I didn't want a third XFX 260 card and could they send me a HD4890 instead. he said ok, and that it was a done deal. An hour later I get an email saying the rep didn't have authority to make that decision and that XFX would not be sending me a HD4890

I never experienced anything like this with Gigabyte, MSI or any of the other hardware MFG's ... just XFX
so what you're saying is Gigabyte, MSI or other hardware MFG's agreed to upgrade you from a GTX 260 to a HD 4890 because you didn't want the same card that you owned back?
post #13 of 25
RMA or do a ghetto fan swap.
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post #14 of 25
Quote:
Originally Posted by azianai View Post
so what you're saying is Gigabyte, MSI or other hardware MFG's agreed to upgrade you from a GTX 260 to a HD 4890 because you didn't want the same card that you owned back?
No, other manufacturers don't have horrible RMA service. They also don't tell you they're going to give you a product, and then say "I can't authorize that."
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post #15 of 25
Too bad you had so many bad experiences with XFX.
Why do you keep buying XFX products?



Quote:
Originally Posted by tomana View Post
XFX rips people off and i can prove it.

I 've read the posts of others who experienced similar to me regarding warranty repair.

XFX once sent me a warranty replacement graphics card that was a refurb to replace a brand new card. The new card was a 55nm GPU model.

They put a 65nm refurb in a retail box labeled "55nm GPU" and sent it back to me.

That's called trying to deceive ...

and it's definitely called ripping off the customer. I could have bought a new 65nm card for $40 less than the 55nm cost me. Aftermarket cooler was not interchangeable either.

I inquire, and XFX tells me they can get me a 55nm model but it would take three months.

Unbelievable, isn't it?

A short time later the refurb card had the same intermittent driver failure, a card made two years earlier than the one I sent that XFX said they tested and found it faulty.

I spoke with a XFX rep and said I didn't want a third XFX 260 card and could they send me a HD4890 instead. he said ok, and that it was a done deal. An hour later I get an email saying the rep didn't have authority to make that decision and that XFX would not be sending me a HD4890

I never experienced anything like this with Gigabyte, MSI or any of the other hardware MFG's ... just XFX
    
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post #16 of 25
No brand is perfect, despite what a fanboy will say. And very few brands are crap...XFX is not one of those. That said, brands tend to do one thing well...and I would not go to XFX first for PSUs. They're good at video cards.
post #17 of 25
Quote:
Originally Posted by Dorkseid View Post
No brand is perfect, despite what a fanboy will say. And very few brands are crap...XFX is not one of those. That said, brands tend to do one thing well...and I would not go to XFX first for PSUs. They're good at video cards.
Your wrong actually, XFX makes fantastic PSU's. You should check out any of the Black Edition PSU's, all based off of a SeaSonic PSU.
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post #18 of 25
Quote:
Originally Posted by azianai View Post
so what you're saying is Gigabyte, MSI or other hardware MFG's agreed to upgrade you from a GTX 260 to a HD 4890 because you didn't want the same card that you owned back?

No he never said that. He asked for an equal product to what he had and I wether you think so or not he was entitled after the first product failed recieved a second faulty one, was lied to by the reps.

I think a 460 would have been proper repayment for the inconvenience alone.
(Just remembered they dont even make Nvidia cards anymore).


Its called customer satisfaction. Something they will talk a big game about and pride themselves with but dont deliver that makes them liars.

But thats what makes someone loyal to the brand. By keeping their exceptional experience in memory.
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post #19 of 25
Quote:
Originally Posted by Dopamin3 View Post
No, other manufacturers don't have horrible RMA service. They also don't tell you they're going to give you a product, and then say "I can't authorize that."
That happens with every OEM, at least once. Gigabyte had my socket 754 AGP mobo for about 6 weeks, apparently forgot they had it until I reminded them, and then told me that they couldn't fix it and didn't have any replacements left, sent me back a socket 939 with a PCI-E slot. Great...except I had to upgrade my processor and video card just to have my computer work again.

Did that piss me off? Yes. But Gigabyte makes good motherboards so I eventually got over it.
post #20 of 25
Quote:
Originally Posted by CovertCover View Post
Your wrong actually, XFX makes fantastic PSU's. You should check out any of the Black Edition PSU's, all based off of a SeaSonic PSU.
I said I wouldn't go there FIRST. I would check reviews (lengthy website product, not 20-word consumer quips on Newegg).
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