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post #21 of 25
Quote:
Originally Posted by Blameless View Post
It is rated to survive a 300 something G shock. If it broke at a lower value than this, it's perfectly reasonable to expect an RMA.

It's not like he threw it at a brick wall, it just fell.
He dropped it onto tile flooring. That could easily have been a 1000+ G shock. The drives are not rated to be dropped, nor should they be. I suggest you read into mechanics as you don't seem to understand G.

Again, why should the manufacturer be responsible for this?
post #22 of 25
Quote:
Originally Posted by the_beast View Post
That could easily have been a 1000+ G shock. The drives are not rated to be dropped, nor should they be. I suggest you read into mechanics as you don't seem to understand G
Don't put words into my mouth. I never said the shock was 300G.

I understand the mechanics, and it could have been almost any value. The only thing said about the drop was that it was onto a tile floor. We don't know precisely how far it fell, how, it landed, or much of any of the information necessary to make specific assumptions about what sort of shock was sustained.

Quote:
Originally Posted by the_beast View Post
Again, why should the manufacturer be responsible for this?
If the shock does fall within what the drive is rated to survive, then the manufacturer is responsible. Any piece of equipment has an expected level of durability.

If it's been subject to forces higher than it's rated for, either they will know and not send him a new one, or they will be just as clueless as everyone else and replace it.

I'm not advocating fraud. He should say the drive fell and no longer works. If they take it back, great. If not, oh well.
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post #23 of 25
Quote:
Originally Posted by mst3k View Post
Yeah, I wasn't serious. I have heard, though, that putting it in a freezer will make it work one more time, in the event that there was something that needed to be retrieved, but that you could count on it not working after.

Haven't tried that myself, though.
Wth? Maybe it would've been a good idea to have not said anything then, or perhaps made it clearer that you weren't serious.

Someone could've tried that and damaged a HDD even more...
post #24 of 25
Quote:
Originally Posted by Blameless View Post
It is rated to survive a 300 something G shock. If it broke at a lower value than this, it's perfectly reasonable to expect an RMA.

It's not like he threw it at a brick wall, it just fell.
Think again.

Quote:
WD will have no liability for any Product returned if WD determines that:

is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
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post #25 of 25
"judge not lest you be judged"

so no one else downloads mp3s either?
ehh?
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