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Asus says my board is broken, but by local nerd says NO

post #1 of 24
Thread Starter 
I have an old M2A-VM motherboard that has been good to me. I’ve upgraded all other components on my computer, including the CPU and my motherboard has become the bottleneck. Although I flashed the BIOS to 5001 to accept an AMD 2+ socket, the HT limitations and older Hypertransport speeds are limiting my performance. Yesterday I purchased an M4A785-M motherboard and installed it. I chose the board because of the price and the “easy unlock†feature that could (potentially) give me access to a fourth core on my CPU. (not to mention that an overclock.netter suggested I buy it)
When I started everything up after the MOBO install, The motherboard screen appeared and I tried to press delete to get into the BIOS, make some adjustments, then boot from the XP disk already in the drive. I couldn’t. There was no power to the keyboard via the USB. I tried the mouse – no power. I checked them both on my laptop and they work just fine, it appears that, at the motherboard screen, there is no power to the USB’s. (The power came on initially, I could see the light on my mouse. Then, it shut off)
I spoke to a local computer guru who told me to use a PS/2 connection instead of the USB. He told me that he’d encountered this before and that certain BIOS will turn USB’s OFF and ON during POST and that my USB’s were OFF at the point at which I need to use the keyboard. Once I get into the BIOS,flash it with an update and load my OS, the USB's will work just fine.

The ASUS call agent said that this makes no sense and that I should return the board.
Any comments or second opinions?
    
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WD 500GB Black LG 24 X DVDRW Acer 22W 
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post #2 of 24
If Asus say it's broken, send it back for RMA and get a new one?

What's not to like about that?
post #3 of 24
I suggest you to return the board. Its much better to follow what manufacture says than other geeks.
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post #4 of 24
Why don't you just try what he suggested? You wouldn't be voiding your warranty and if it doesn't work send it in.

Did this really need a thread?
post #5 of 24
RMA ftw
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3/4 BeastMode
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post #6 of 24
Quote:
Originally Posted by Segovax View Post
Why don't you just try what he suggested? You wouldn't be voiding your warranty and if it doesn't work send it in.
this.
not impressed with the folks saying RMA it right away. they'll never work in the IT field if they don't troubleshoot hardware.
    
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post #7 of 24
Thread Starter 
Quote:
Originally Posted by Segovax View Post
Why don't you just try what he suggested? You wouldn't be voiding your warranty and if it doesn't work send it in.

Did this really need a thread?
Yeah, it needed a thread. If my local computer builder has seen this before, someone at ASUS should know about it. The ASUS agent said he'd never personally heard of this happening. He then left the line and came back 5 minutes later. He said that there was nothing in the database and that he googled it and he couldn't find anything. Return the board.

If the only basis for returning the board is that no one has called in about a similar problem or that they can't find it in a quick google search, it may be that my local geek has some ground to stand on. Perhaps if others had the foresight to post threads on this issue, the ASUS rep would have found it on google and may have given me a different answer.

(The fact that the ASUS agent is searching the internet for advice from you guys, while you tell me that his advice should be accepted as true is a little ironic)
    
CPUMotherboardGraphicsRAM
X4 965 4.28Ghz@ 1.52V 24/7 Asus M88T-M Asus 6850 CU @ 925/1125 4GB@1333Mhz 
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WD 500GB Black LG 24 X DVDRW Acer 22W 
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Corsair GS600 Thermaltake V5 
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CPUMotherboardGraphicsRAM
X4 965 4.28Ghz@ 1.52V 24/7 Asus M88T-M Asus 6850 CU @ 925/1125 4GB@1333Mhz 
Hard DriveOptical DriveOSMonitor
WD 500GB Black LG 24 X DVDRW Acer 22W 
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Corsair GS600 Thermaltake V5 
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post #8 of 24
This one is a no brainer. You use an old PS/2 keyboard and see if it works as the local guy said. If not you RMA the board. It isn't that hard to find a PS/2 keyboard is it? I am typing on one right now.
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post #9 of 24
I had a m4a785td-v evo and it didnt like my USB keyboard and mouse in this situation. PS2 worked great though
Edited by OutOfBalanceOX - 1/25/11 at 9:19am
    
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post #10 of 24
Yea, I thought it was pretty common knowledge to use a PS/2 keyboard and mouse when you're first installing stuff.
/hwaw
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/hwaw
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2x4gb Samsung RAM @ 2000mhz 9-10-9-28 1.425v OCZ Vertex 4 Hitacho Deskstar Crucial M550 
CoolingCoolingCoolingOS
Corsair H80 (CPU) Thermalright Spitfire (GPU) Gelid Icy Vision (GPU) Windows 7 Ultimate 64-bit 
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