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Asus says my board is broken, but by local nerd says NO - Page 2

post #11 of 24
Its not broken. Once you use a PS2 keyboard to get it to work you will be able to enable USB keyboard in bios.
    
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post #12 of 24
Thread Starter 
Well, I tried it. Didn't work. Returned to vendor and exchanged. He said it was my RAM that was the problem. His buddy at the counter said it was a misplaced stand-off causing a short. Happens all the time, he says. Everybody's got an opinion. As for using the PS/2 connection when first installing, I'm not sure why you'd have to. A USB port is a common boot source - if they don't work during boot up, this would not be the case. I'll install the replacement in after work with 1 stick of Ram and no GPU. If I have the same problem, I'll schedule an exorcism.
    
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post #13 of 24
I personally never had issues running usb keyboard with fresh setup. but at least you got it sorted out, I would've personally gone with RMA, can't say no to free replacement. but depends on where rma department is located considering I'm in canada
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post #14 of 24
Thread Starter 
Quote:
Originally Posted by mekaw View Post
I personally never had issues running usb keyboard with fresh setup. but at least you got it sorted out, I would've personally gone with RMA, can't say no to free replacement. but depends on where rma department is located considering I'm in canada
It's not sorted, that's why I exchanged it. I couldn't say no to a free replacement either.
    
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post #15 of 24
my bios/board turns my lachesis on and off several times during boot. this isnt a new occurence. there is nothing wrong with the board. just use a ps/2 connection. if that dosent work, then send it back.
 
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post #16 of 24
The issue is not that it could disable the USB ports during boot (though you can do that it is never on by default). The issue was with certain Asus P5N32-E SLI boards and a certain BIOS version; it would have issues with the polling rates of Razor devices. One BIOS version was fine, flash to the new one with a razor keyboard or mouse plugged in during POST, and it would freeze during POST.

It seems that the guy saying RAM could be right, if it was unstable or running in an unsupported way. As for motherboard standoff shorting out; that is doubtful; if it was, you would hit the power switch, get power for a fraction of a second, and everything would power down.

This is why it is important to know your systems and trouble shoot things one thing at a time, rather then just basing all your diagnostics on past experiences.
Edited by trueg50 - 1/25/11 at 10:56am
    
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post #17 of 24
Quote:
Originally Posted by steevieweevie View Post
Well, I tried it. Didn't work. Returned to vendor and exchanged.
As long as you tried it I think most of us are happy :-)
    
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post #18 of 24
Quote:
Originally Posted by steevieweevie View Post
Well, I tried it. Didn't work. Returned to vendor and exchanged. He said it was my RAM that was the problem. His buddy at the counter said it was a misplaced stand-off causing a short. Happens all the time, he says. Everybody's got an opinion. As for using the PS/2 connection when first installing, I'm not sure why you'd have to. A USB port is a common boot source - if they don't work during boot up, this would not be the case. I'll install the replacement in after work with 1 stick of Ram and no GPU. If I have the same problem, I'll schedule an exorcism.
This is why it's called troubleshooting. Glad you got it sorted.

And just because the Asus rep told me something over the phone doesn't mean jack. He is a glorified telemarketer. He has a limited database in front of him. He tells you what comes up on his little screen. He probably has never even used your board. He isn't the engineer who designed, built, and tested it.
post #19 of 24
Quote:
Originally Posted by steevieweevie View Post
Well, I tried it. Didn't work. Returned to vendor and exchanged. He said it was my RAM that was the problem. His buddy at the counter said it was a misplaced stand-off causing a short.
This happened to me when I was a nooby.

I switched a whole system from one case to another and it worked in one case, but not in the other lol......
post #20 of 24
yup, gotta use PS/2 then you can enable USb mouse/keyboard support in BIOS, odd that it didnt initially
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