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Did newegg just sell me a used rampage III extreme?

post #1 of 35
Thread Starter 
I ordered my ASUS Rampage III Extreme last week (Tuesday January 18, 2011) from Newegg. It arrived in the mail on Thursday morning. The package seemed to be in good condition.

I opened the package and checked out the CPU socket, no bent pins. I looked a little closer and I saw finger prints on the FPCaps and also the CMOS battery. These were very noticeable fingerprints, that rubbed off after I touched it. I think I left one of the FPCAPS untouched so it still has the fingerprint of the original person who touched it.

So I asked around about these finger prints and on the ASUS ROG forum they told me finger prints happen sometimes from factory workers who work on the motherboard. So I let that whole "finger print incident" go

Today I tried installing 3d Mark Vantage (which is a software that comes with this board) but the serial key was no valid. I tried many many times with different combination of 0's and O's and also all caps but still no luck

So then I got this crazy idea that maybe this motherboard isnt new. So I opened up my case to check the serial number on the motherboard (a 12 digit serial number located on the 24 pin connector). I matched this 12 digit serial to the 12 digit serial number on the box and guess what, they dont match at all. They are two completely different serial numbers.

What do you guys think? Have I been sold a used board?? I paid $365 for this motherboard and I cannot just let this slide
Edited by Timechange01 - 1/27/11 at 8:04pm
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post #2 of 35
The mixed up serial number throws up a few flags. I would get a hold of newegg and get some questions answered.
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post #3 of 35
Contact Newegg asap.
post #4 of 35
That is insane. I hope you get this sorted out.

Did you call NewEgg yet?
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post #5 of 35
f that i would be on the phone with them ASAP and i wouldnt stop till i got a new mobo.
    
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post #6 of 35
Contact the Egg and explain the situation. I'm sure they'll sort you out in no time.
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post #7 of 35
NewEgg would NEVER let this happen to their customers. I bet someone at the warehouse is slacking or stealing something or maybe there was a mix up. Still don't let it slide, let customer support know about this, also take pictures and payment as proof too so you have evidence that it's used. This is a first time i seen this happen. You sure you didn't order a open box did you? $365 bucks shouldn't be a open box anyways. Get this taken care of right away, let us know how it went.
post #8 of 35
Thread Starter 
Well I found out about the serial mismatch just a few minutes ago. I will e-mail Newegg tonight. Ive bought many stuff from Newegg but never had a problem like this. I will keep you guys updated on the situation
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post #9 of 35
the ASUS M2n32-sli i got new from newegg had scatches and finger prints all over the gold chipset cooler, it was pretty mad it looked like crap with the scratches, but was my first non pre built computer do i ddn't care that much
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post #10 of 35
you need to put in your own dashes in for the 3D mark code to work my man. i spent 15 mins doing the same thing you did until i figured it out
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