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Comcast SMC Rebooting itself

post #1 of 5
Thread Starter 
I am absolutely out of idea on this, but we have comcast business for our ISP and have been experiencing some weird issues with our Comcast SMC Router. At work all of a sudden the router will reboot itself and it may do that a couple times throughout the day. Than 2 weeks may go by and no issue. It will start happening again and than go away. Comcast has replaced the router 3 times already and still experiencing the same thing. One of the comcast techs said its our sonicwall thats causing the comcast router to reboot itself. I find that hard to believe because if it was than this would happen everyday. I get the classic response of "all the signals look great". Ive replaced the patch cable going from the comcast to the sonicwall and ive even plugged the comcast router in a different electrical outlet as per comcasts recommendation.

I have no idea what could be causing it bc now its becomming the finger pointing game between comcast and sonicwall.

Any help would be appreciated. Thanks in advance.
post #2 of 5
When this problem occurs again, go to 192.168.100.1 in your web browser and see what your power levels are. You can see here what the proper levels are: http://www.dslreports.com/faq/comcast/2.1_Modems#16085
post #3 of 5
Thread Starter 
Ill check that out when it happens again. Could it be the signal? I know they went to where the coax feeds into the building and ran test and said everything looked great, but thats when they havent been there when its happend. The tech was here today and saw the router reboot itself.
post #4 of 5
It's possible that the signal is good outside the building but something might be wrong on the inside. Just check it when this happens and if everything is good then you can forget about the signals and know that they are good.
post #5 of 5
Thread Starter 
Thanks mrwalker, ill check back in when it happens again.
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