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Frequent crashes for the last 8 months

post #1 of 10
Thread Starter 
My PC has frozen forcing me to restart multiple times a week for the last 8 months. I've tried everything to fix it from new hardware, drivers and even switching from Vista to Windows 7 but have had no luck.

The freezing has occurred whilst I've just been browsing the internet, watching videos, playing games and even whilst left idle. The only guaranteed thing to increase how often it freezes is when I use my PCIe capture card. This alone cannot be the cause though as it has frozen many times when I haven't had the capture card on or even connected.

Today it's crashed but instead of me having to reset it via the power it gave a blue screen and restarted for the first time. I thought this was a good chance to see if anyone could help me now that I have it logged.

This is the Windows error report that came up after rebooting:
Quote:
Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7600.2.0.0.256.48
Locale ID:2057

Additional information about the problem:
BCCode:116
BCP1:FFFFFA8008EE84E0
BCP2:FFFFF88004933E64
BCP3:0000000000000000
BCP4:0000000000000002
OS Version:6_1_7600
Service Pack:0_0
Product:256_1

Files that help describe the problem:
C:\\Windows\\Minidump\\012911-24492-01.dmp
C:\\Users\\Lawrence\\AppData\\Local\\Temp\\WER-69919-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\\Windows\\system32\\en-US\\erofflps.txt
And this is the critical report from the event viewer:
Quote:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 29/01/2011 18:10:05
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: LADXPS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-01-29T18:10:05.969216700Z" />
<EventRecordID>51484</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>LADXPS</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa8008ee84e0</Data>
<Data Name="BugcheckParameter2">0xfffff88004933e64</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
I've seen people say this problem is graphics related but I've had almost a dozen different revisions of the Nvidia drivers as well as an entire new replacement card (8800GT) after the previous one's VRAM died.

Everything I can think of that could be useful:
Dell XPS420 mobo, E8400, 3GB RAM, 500GB Hitachi HDD with OS, 1TB F3, 8800GT 512MB, BM Intensity Pro capture card, 375W Dell PSU, W7 Pro 64bit (formerly Vista HP 32bit).

If anyone can provide any help I will be incredibly grateful, I've tried so many times to fix this but I'm starting to think it's a lost cause.

Cheers,
Lawrence
post #2 of 10
the vast majoriy of 116 errors are video related in some way, although this article from Microsoft also suggest virus related.

This may be of help
post #3 of 10
Thread Starter 
Quote:
Originally Posted by dihartnell View Post
the vast majoriy of 116 errors are video related in some way, although this article from Microsoft also suggest virus related.

This may be of help
Thanks for the reply. I reformatted and clean installed W7 so any viruses there would have gone although I did back up my docs. I've done scans with AVG, Avast and Malware Bytes many times but they've never found anything.
post #4 of 10
0x101 = increase vcore
0x124 = increase/decrease vcore or QPI/VTT...have to test to see which one it is
0x0A = unstable RAM/IMC, increase QPI first, if that doesn't work increase vcore
0x1E = increase vcore
0x3B = increase vcore
0xD1 = QPI/VTT, increase/decrease as necessary
0x9C = QPI/VTT most likely, but increasing vcore has helped in some instances
0x50 = RAM timings/Frequency or uncore multi unstable, increase RAM voltage or adjust QPI/VTT, or lower uncore if you're higher than 2x
0x116 = Low IOH (NB) voltage, GPU issue (most common when running multi-GPU/overclocking GPU)

So yeah, it could be Gfx, or possibly northbridge voltage. Oh and looking at the specs, it could also be a crappy power supply.
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Weedy
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post #5 of 10
its psu..,power kernal 41 errors are caused by psu according to the people that repaired my computer fromt he same issue, and all they did was replace psu..
change your psu..
Edited by Cee - 1/29/11 at 1:02pm
    
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post #6 of 10
agree with above, could be power supply also run memtest
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post #7 of 10
Thread Starter 
Yeah I've thought it could be the PSU in the past because using my capture card made it freeze more often, I've never been able to borrow one though and I didn't want to buy one without knowing for sure.

The only thing that leaves me hesitant is that I have played games for hours with no problems and other times it will freeze within 30 mins of turning it on. If those error reports indicate it is PSU related though I will bite the bullet and get another. Thanks to everyone who posted .

Edit: What size PSU would be recommended? I can get a 430W Corsair for a pretty reasonable price but for a decent 500W I'd be paying quite a lot more.
Edited by TheBass - 1/29/11 at 1:52pm
post #8 of 10
you should be fine with 430 watt with current setup, but if you are planing on upgrading, make sure you have a solid 500-600 watt for oc and everything else.
    
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Intel i3 540 P7H55M-Pro XFX 6770 OCZ Platinum 
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OCZ Vertex 2E  Samsung F4 Maxtor DiamondMax 23 LG Super-multi Drive 
CoolingOSMonitorKeyboard
Coolermaster Hyper212+ Microsoft Windows 7 Professional 64-bit LG W2361V Razer Tarantula 
PowerCaseMouseMouse Pad
Corsair CX430v2 Coolermaster Elite 335 Logitech MX518 Roccat Taito 
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Intel i3 540 P7H55M-Pro XFX 6770 OCZ Platinum 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 2E  Samsung F4 Maxtor DiamondMax 23 LG Super-multi Drive 
CoolingOSMonitorKeyboard
Coolermaster Hyper212+ Microsoft Windows 7 Professional 64-bit LG W2361V Razer Tarantula 
PowerCaseMouseMouse Pad
Corsair CX430v2 Coolermaster Elite 335 Logitech MX518 Roccat Taito 
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post #9 of 10
Thread Starter 
Quote:
Originally Posted by cee View Post
you should be fine with 430 watt with current setup, but if you are planing on upgrading, make sure you have a solid 500-600 watt for oc and everything else.
I won't be upgrading as I've just built an i5 2500K system so I just wanted this PC to be a big, inefficient video recorder.

I've been speaking to someone who thinks it could be the mobo due to the fact that high gpu and cpu loads often don't kill it. Is there any indication it could be that?
post #10 of 10
I would say psu or mobo. 375watts for what you are running does not sound stable. As for the possibility of the northbrige...... could be as well. I had an xps tower that would do the same and I ended up switching everything except the board. The board was the issue.
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