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Bandwidth disappears minutes after resetting modem

post #1 of 11
Thread Starter 
When I woke up this afternoon, my internet was crawling along like a sloth. I decided to reset my modem and router and the problem went away ... for a few minutes. I reset them both again and the problem went away ... for a few minutes. The next time, I reset just my modem and that fixed things ... and I think you see where I'm going with this.

I called Time Warner and they best they can do is setup an appointment for me on Tuesday. I'm tired of resetting my modem so I'm wondering if anyone else has any bright ideas for me. To give you an idea of how bad things get, I go from around 20 Mbps down and 0.50 Mbps up to this:

post #2 of 11
It's possible that the cable modem is faulty. Ask the tech to replace the modem when he comes to your house.
post #3 of 11
something on your lan could be hogging the interwebs
utorrent, or other apps

disconnect all lan devices, log into the router and disable the wireless
then test again on one pc, see if it still persists
post #4 of 11
Thread Starter 
There's nothing else on the LAN. Even if a torrent client was running, my bandwidth wouldn't completely disappear.
post #5 of 11
You sure you didn't hit a bandwidth cap and they are just throttling you?
 
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post #6 of 11
Thread Starter 
As far as I know, I don't have a bandwidth cap. On top of that, the billing cycle just started.
post #7 of 11
Quote:
Originally Posted by chessmyantidrug View Post
As far as I know, I don't have a bandwidth cap. On top of that, the billing cycle just started.
Double check.


Billing cycle just started? at the end of the month? What a strange ISP.
    
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post #8 of 11
Thread Starter 
Regardless of if I have a cap or when my billing cycle started, there's no way I have come close to a potential cap.
post #9 of 11
call your isp and ask whats going on
post #10 of 11
a bad modem or router would be my guess. Any chance you could use a different router? As for the modem probably nothing you can do for now.
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