Overclock.net › Forums › Graphics Cards › Graphics Cards - General › New Egg is about to lose one if this is really how they do business
New Posts  All Forums:Forum Nav:

New Egg is about to lose one if this is really how they do business - Page 3

post #21 of 40
Newegg is pretty good a resolving issues like this. Just contact a rep and they most likely will refund both the shipping and the restocking fee with a store credit. Yes they should have tested the card thoroughly before shipping, but just remember that when you buy something open box, you are still taking a chance.
Edited by ericld - 2/2/11 at 5:44am
post #22 of 40
Quote:
Originally Posted by TheSchlaf View Post
Paying for shipping back to a company is normal. A restocking fee is normal (in my experience) if you want to return the card and get your money back. I would contact them and tell them the situation. They're usually really good at fixing their mistakes.
That's why I love Amazon, I've never paid to ship an item back.
post #23 of 40
Never buy open box. Read their T&C's on open box items before you buy.
post #24 of 40
Go thru Asus with the RMA, Asus gives full warrenty for open box products. All you do is reg it. On your asus page.

Then send them a support ticket. I know because i bought my asus mobo openbox from mircocenter and something happen many months later and I RMA and they sent me a new mobo.

I have bought open box video cards from newegg without a issue, tho I have once bought a EVGA socket 775 mobo once, Newegg sent me Two DOAs til the 3rd was the charm. tho they didnt hit me with a restocking fee.

But theirs always a chance of a DOA even if you bought New.
Edited by admflameberg - 2/1/11 at 7:35am
Super Abrams Tank
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I5 3570k Gigabyte Z77X-UD3H XFX HD7950 DD Samsung 30nm 2x4GB DDR3-1600 @ DDR3-2000 
Hard DriveHard DriveOptical DriveCooling
Mushkin Enhanced Chronos 60GB SSD 2x500GB LG Blu ray HD-dvd combo DVD-rw drive Cooler Master V6GT 
OSMonitorKeyboardPower
Windows 7 64bit Samsung 2343 Logitech K320 Silverstone ST750EF 
CaseMouseMouse PadAudio
Cooler Master Storm Enforcer Cyborg R.A.T. 3 Desk keyboard tray Audio-GD NFB-12 
Audio
Audio-Techinca A900x 
  hide details  
Reply
Super Abrams Tank
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I5 3570k Gigabyte Z77X-UD3H XFX HD7950 DD Samsung 30nm 2x4GB DDR3-1600 @ DDR3-2000 
Hard DriveHard DriveOptical DriveCooling
Mushkin Enhanced Chronos 60GB SSD 2x500GB LG Blu ray HD-dvd combo DVD-rw drive Cooler Master V6GT 
OSMonitorKeyboardPower
Windows 7 64bit Samsung 2343 Logitech K320 Silverstone ST750EF 
CaseMouseMouse PadAudio
Cooler Master Storm Enforcer Cyborg R.A.T. 3 Desk keyboard tray Audio-GD NFB-12 
Audio
Audio-Techinca A900x 
  hide details  
Reply
post #25 of 40
Live chat will get you fixed up ASAP
For sale
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-920 Asus P6T Deluxe Asus GTX460 TOP 768mb G Skill ECO 1600 CAS7 1.35V 
Hard DriveOptical DriveOSMonitor
2x Vertex 60 GB raid[0] Asus DVDRW W7,Ubuntu 2 xAsus VH236H 
KeyboardPowerCaseMouse Pad
Razer Ultra X3 1000W HAF 932 My Desk 
  hide details  
Reply
For sale
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-920 Asus P6T Deluxe Asus GTX460 TOP 768mb G Skill ECO 1600 CAS7 1.35V 
Hard DriveOptical DriveOSMonitor
2x Vertex 60 GB raid[0] Asus DVDRW W7,Ubuntu 2 xAsus VH236H 
KeyboardPowerCaseMouse Pad
Razer Ultra X3 1000W HAF 932 My Desk 
  hide details  
Reply
post #26 of 40
If worse comes to worse, Asus will send you a BNIB 6850.
post #27 of 40
Quote:
Originally Posted by Boyboyd View Post
You shouldn't have to pay shipping or a restocking fee. It's completely un-acceptable as you received it faulty.

Like others have said, phone them. Sometimes they are just automatically added by the computer.
call them they will return your cost.. I did it a week ago no worries
post #28 of 40
You know he shouldn't have to call them and ask for satisfaction. It's their error to begin with.
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
post #29 of 40
Thread Starter 
Update:

Just got out of jury duty, so as soon as I got home called New Egg, and within 5 minutes a friendly representative waived the restocking fee and sending shipping label. Way to go New Egg! I didn't even have to vent.

By the way, I didnt know a GTX 460 768mb blew away an HD 4870 by this much! 3000 points higher in Vantage with Physx off!
post #30 of 40
get in touch with a customer representative. When I RMA to Newegg I never get charged for shipping. They create a label that I print out and ship it back.

edit: ninja-ed
 
Work Rig
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7-2700k @ 4.5GHz  Asus P8Z68-V/Gen3 Asus GTX 1070 Strix OC G.Skill Ripjaws 16GB 
Hard DriveCoolingOSKeyboard
Crucial M4 128GB + 1TB F3 + Crucial M500 256GB Noctua NH-D15S Windows 10 Pro Cooler Master Novatouch TKL 
PowerCaseMouseMouse Pad
Cooler Master V1000 600T SE Roccat Kone XTD Steel Series 9HD 
CPUMotherboardGraphicsRAM
i7 950 Rampage III Gene 2x EVGA GTX 680 SLI 24gb HyperX 
Hard DriveCoolingOSMonitor
960GB Crucial M500 Intel Stock Windows 7 64bit Enterprise HP ZR2440w + Z24i 
KeyboardPowerCase
Ducky Brown Antec TP-750 Antec Sonata 
  hide details  
Reply
 
Work Rig
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7-2700k @ 4.5GHz  Asus P8Z68-V/Gen3 Asus GTX 1070 Strix OC G.Skill Ripjaws 16GB 
Hard DriveCoolingOSKeyboard
Crucial M4 128GB + 1TB F3 + Crucial M500 256GB Noctua NH-D15S Windows 10 Pro Cooler Master Novatouch TKL 
PowerCaseMouseMouse Pad
Cooler Master V1000 600T SE Roccat Kone XTD Steel Series 9HD 
CPUMotherboardGraphicsRAM
i7 950 Rampage III Gene 2x EVGA GTX 680 SLI 24gb HyperX 
Hard DriveCoolingOSMonitor
960GB Crucial M500 Intel Stock Windows 7 64bit Enterprise HP ZR2440w + Z24i 
KeyboardPowerCase
Ducky Brown Antec TP-750 Antec Sonata 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Graphics Cards - General
Overclock.net › Forums › Graphics Cards › Graphics Cards - General › New Egg is about to lose one if this is really how they do business