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post #31 of 40
This is what happens when you return something to newegg without talking on live chat. If you would have done live chat not only would you not have a restocking fee but shipping would have been free.
    
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post #32 of 40
Quote:
Originally Posted by Chuckclc View Post
I'll try that. Has anyone had a situation like this directly with them?

Just went through a couple RMA's via Newegg.

Netbook- They emailed me a shipping label and replaced full amount. (talked to someone)

Faulty motherboard- I pay for return shipping and also restocking fee. Went through automated return process. I am going to call someone though.

Newegg is usually awesome at fixing mistakes.
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post #33 of 40
Quote:
Originally Posted by Chuckclc View Post
I'll try that. Has anyone had a situation like this directly with them?
Yeah, the same thing happened with my Seagate Hard Drives. Just email/chat/call them.
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post #34 of 40
I never had to pay restocking fee when i returned my items to newegg.com My lcd monitor had one dead pixel they change it they even paid $19 for my shipping through usps.

talk to them on live chat explain your situation.
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post #35 of 40
newegg is awesome!!! built my whole computer through them, spent THOUSANDS of $$$ with them and nothing EVER went wrong.
    
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post #36 of 40
if you talk to them in chat you can request a pre-paid shipping label and ask them to waive the restocking fee, and they will usually do so.
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post #37 of 40
Thread Starter 
see thread 29, problem solved, but thanks guys!
post #38 of 40
should have talked to a manager before u sent it in, they would have sent pre-paid label and box and waves restocking fee
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post #39 of 40
Thread Starter 
Thread 29, all taken care of. Got a label and no restocking fee.
post #40 of 40
Quote:
Originally Posted by Chuckclc View Post
Thread 29, all taken care of. Got a label and no restocking fee.
Awesome glad to hear it, I knew they would take of you. **** they gave me free ram because my first kit was doa. I explained I'm a college student and needed the ram to do homework, so free ram in my sig and over night shipping. I'm a egger for life.
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