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Newegg Refund "Approved"

post #1 of 11
Thread Starter 
Hi guys, I tried talking to Newegg about this but can't get a straight answer.

My RMA Refund status is "Approved". Does that mean they already sent the money to Paypal and Paypal just has to process it into my account?

The lady on the chat was saying that I will get my funds once it is "closed". She wasn't very clear though.
    
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post #2 of 11
Once you send in the product and they receive it, they refund you through the original payment process. It generally takes a few business days to process, so if they received it and issued the refund, give PayPal bout 3 days before you actually see the money.
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post #3 of 11
Thread Starter 
I know, but does "Approved" mean they already issued it? Or does it have to have a "closed" status?
    
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post #4 of 11
You aren't leaving us are you? frown.gif
post #5 of 11
My Newegg refund took 5 months. I kid you not. lol
     
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post #6 of 11
Quote:
Originally Posted by snelan;12223959 
I know, but does "Approved" mean they already issued it? Or does it have to have a "closed" status?

Approved probably means it's being issued or in the process of being issued.
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post #7 of 11
Quote:
Originally Posted by snelan;12223959 
I know, but does "Approved" mean they already issued it? Or does it have to have a "closed" status?

1. You send product back to Newegg.
2. Newegg confirms reasons for return (testing done if returned for technical issue.)
3. Newegg finalizes RMA details (ships replacement if required through RMA terms)
4. Newegg "closes" the RMA and your RMA status then reads as "closed"
5. Newegg then approves release of funds if Refund is required.
6. Refund is sent to you via your original payment, ie refund sent to paypal if you paid through paypal.

Whole process generally takes 2 - 3 days, to a week at most, depending on when you shipped your product back to them, and when they received it.

Approved, on your RMA status, only means that they have approved you for a refund, not that they have released the funds.
     
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post #8 of 11
Thread Starter 
Nah, keeping my Intel rig, this is just my UD4 mobo that I am returning. I like the GD65 better.
    
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post #9 of 11
Approved means it's coming. When it arrives is anyone's guess. Mine took 3 days. Maybe you could contact them again and ask them to sent it now.
post #10 of 11
RMA approved status has nothing to do with the refund at all. It just means that your RMA Item has been "approved" to send in for RMA. Or if they would deny your RMA, it would say denied. You basically need their approval to send stuff back to them for repair.
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