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Newegg + Sandybridge

post #1 of 21
Thread Starter 
For those who have not checked your email, or may not have received this email. Here it is:


Quote:
Originally Posted by Newegg
Thank you for giving us the opportunity to serve you. Newegg has recently become aware of a design issue that is affecting recent models of Intel Sandy Bridge platform motherboards. We are working with Intel to identify the exact nature of this problem.

As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for your motherboard by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.

From a technical standpoint, the design issue can be bypassed fairly simply by not using the Serial ATA (SATA) ports that are affected. Your motherboard’s manual should identify your SATA ports by number, and at a minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and 1 are Sata Rev. III (6Gbps), and do not appear to be affected by this problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For a thorough explanation of this hardware work-around, please refer to our video on YouTube:
http://www.youtube.com/watch?v=tJcE2alQPvY

If you choose to use the hardware work-around option, there is no need to contact us at this time. We have your information on record and will email you as soon as the replacements become available. If you would like to discuss this with our tech community or read up on the latest updates, please visit our EggXpert forum:
http://www.eggxpert.com/forums/thread/682006.aspx

If none of the above options are suitable to your needs and you wish to return the board at this time for a full refund, please email us at intelsandybridge@newegg.com and include your sales order number so we can help you out with your return.

If you have any concerns, please contact Newegg Customer Service for further information and assistance.

Thank you for your support!

Sincerely,

Your Newegg.com Customer Service Team
It's also currently being said that Newegg will continue to extend the warranty period until replacement boards are available from Intel/Asus/ASRock/MSI/Etc.
The Wtfer
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The Wtfer
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post #2 of 21
I got the same msg.
post #3 of 21
I wonder if I'm better off RMAing my second board to newegg, Asus' tech support is really letting me down.
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My Money Pit
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NAS
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CPUMotherboardGraphicsGraphics
Intel 3770k @ 4.5 GHz EVGA Z77 FTW Asus R9 290 Asus R9 290 
RAMHard DriveCoolingOS
MV-3V4G3D/US 480 GB Intel 730 SSD, 2TB WD black A bunch of Gentle Typhoons Win 8 64 bit 
MonitorMonitorMonitorMonitor
CROSSOVER 27Q LED-P CROSSOVER 27Q LED-P CROSSOVER 27Q LED-P LG 55" IPS TV 
MonitorMonitorMonitorKeyboard
24" LG IPS 24" LG IPS 24" LG IPS Das Ulimate S 
PowerCaseMouseMouse Pad
EVGA 1200watt Gold PSU Fractal Arc Midi  Rat 7 Big Steelseries One 
AudioAudioAudioOther
Schiit Modi DAC Schiit Magni Headphone Amp DT 880 600 Ohm Headphones Fanatec H Shifter, Fanatec Clubsport Base, Fana... 
OtherOther
Rheosmart 6 Fan Controller G27 in holder 
CPUMotherboardRAMHard Drive
Intel G1610 Asus P8B75-M LE Corsair ValueSelect 16GB 80 GB boot HDD, 25.64 TB Zfs Pool 
Optical DriveCoolingOSPower
DVD Writer Gentle Typhoons Arch Linux 64 bit Seasonic 640 watt 
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post #4 of 21
Thread Starter 
Quote:
Originally Posted by ehpexs View Post
I wonder if I'm better off RMAing my second board to newegg, Asus' tech support is really letting me down.
I would, it's a no questions asked RMA process for a full refund.
The Wtfer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K ASUS P8Z68-V PRO EVGA GTX 465 w/ 470 Shaders/Memory/Clocks 8GB G.Skill DDR3 1866 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB LG 22X DVD±R DVD Burner Windows 7 Professional 64-Bit Dell U2311H + LG W2242S 
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The Wtfer
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CPUMotherboardGraphicsRAM
Core i7 2600K ASUS P8Z68-V PRO EVGA GTX 465 w/ 470 Shaders/Memory/Clocks 8GB G.Skill DDR3 1866 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB LG 22X DVD±R DVD Burner Windows 7 Professional 64-Bit Dell U2311H + LG W2242S 
PowerCase
Corsair 750TX Coolermaster RC-692 Advanced 
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post #5 of 21
Quote:
Originally Posted by ehpexs View Post
I wonder if I'm better off RMAing my second board to newegg, Asus' tech support is really letting me down.
I wouldn't just use the other sata ports till ASUS announces something.
post #6 of 21
Wow, Newegg is awesome. I don't know one online PC parts shop in Europe that would even come close. Respect.
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post #7 of 21
Yep, Newegg is da man
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post #8 of 21
Thread Starter 
Quote:
Originally Posted by Authie View Post
Wow, Newegg is awesome. I don't know one online PC parts shop in Europe that would even come close. Respect.
I wholeheartedly agree. Newegg is top notch when it comes to everything.
The Wtfer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K ASUS P8Z68-V PRO EVGA GTX 465 w/ 470 Shaders/Memory/Clocks 8GB G.Skill DDR3 1866 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB LG 22X DVD±R DVD Burner Windows 7 Professional 64-Bit Dell U2311H + LG W2242S 
PowerCase
Corsair 750TX Coolermaster RC-692 Advanced 
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Reply
The Wtfer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K ASUS P8Z68-V PRO EVGA GTX 465 w/ 470 Shaders/Memory/Clocks 8GB G.Skill DDR3 1866 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB LG 22X DVD±R DVD Burner Windows 7 Professional 64-Bit Dell U2311H + LG W2242S 
PowerCase
Corsair 750TX Coolermaster RC-692 Advanced 
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post #9 of 21
Quote:
Originally Posted by LethalRise750 View Post
I wholeheartedly agree. Newegg is top notch when it comes to everything.
yup, especially their customer support.
post #10 of 21
Was just gonna post this....

I'm keeping my p8p67 deluxe until they come out with a replacement, and then will take advantage of the swap with Newegg. This is the reason I never buy anywhere else. Newegg forever!
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My Beast
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