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Puretrak Valor Information Thread - Page 143

post #1421 of 1594
Quote:
Originally Posted by vietladin View Post
Hey Nick, can you please send someone to the post office, to pick up the mouse that I returned to you. They attempted to deliver it on the 8th, and left a notice. They will send it back to me, if no one from Puretrak picks it up, which I DO NOT want to happen. I've included the tracking number as well: 9405 5036 9930 0148 4904 27
I think its a PO box, everyone's return should have ended up saying "notice left".
post #1422 of 1594
Quote:
Originally Posted by BlahBlahBlah View Post
Don't like the spawn either?
v32 is great lift of distance but there is some wobble or something also i cant do 1800 dpi

im a 1200 dpi kinda guy
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post #1423 of 1594
Hello Matthew,

Firstly, let me start off by apologizing greatly for the delay as well as the issues you're having with getting in contact with us. I can assure you that this is not how we conduct our business.

Now, regarding your order. To our remaining inventory, we have been inspecting and reinspecting according to new quality control standards and revisions we have made to the Valor to eliminate and/all of the issues I have described to you in our previous emails. While these inspections were taking place, we halted all shipments of pending orders and sent the small amount of remaining inventory we had back to the factory for full correction.

The Valor was intended to be a well-built, reliable, and comfortable gaming mouse which to some has sadly been the opposite of. We want to make sure that any future customers, whose orders are still pending, receive the same mouse we designed and demo'd prior to release. While there were only a short number of customers who received defective Valors, we want to ensure that we eliminate these issues as quickly and as efficiently as possible. After all, this is our first mouse and we want nothing more than for our customers to retain their trust in us as a company who can provide solid, reliable, and affordable gaming products for users across the world.

With all that said Matthew, I have closely been in touch with our factory and we are set to receive our first shipment of Valors back by Thursday or Friday of this week. At that time, we will begin immediate in house quality control checks followed by shipment via your selected and/or upgraded shipping method. In your case, FedEx. This is an absolute confirmed date of arrival by our factory and as explained above, the main reason why shipments have been delayed until this date.

Thank you again for your patience Matthew and if you have any further questions please do not hesitate to contact us at anytime. Thanks!
post #1424 of 1594
I got my refund today, so i'm relieved. I'd like to say though, that I love Puretrak's stealth mouse pad, which I ordered with my Valor. Best mouse pad, i've used hands down. Don't think i'll be ordering any hardware from Pure trak ever again, but for the mouse pads i've found my company.
post #1425 of 1594
They're processing my return, which was actually pretty quick. I really do hope they fix the stiffer rmb, inaccurate dpi steps, and acceleration problems. I will glady order a new one if they do.
post #1426 of 1594
Had to make an account to say I really appreciate some of the help you guys give to the community by sharing your testing on these new products.

At the same time I think this thread just ruined puretrak's reputation. You don't knowingly downplay production defects as "small" when your entire launch batch is so small that there are still preorders unfulfilled, and you don't outright lie about sensor issues by claiming that certain DPI steps work fine when none of them report accurately regardless of acceleration issues. This type of manipulative business practice is incredibly unethical and it's just hilarious to me that such a small company already has employees with such massive egos.

It's understandable for an independent company to have production issues, and I don't think people expected or demanded perfection, but it doesn't justify PureTrak's PR catastrophe.
post #1427 of 1594
While the Valor's issues have been documented, the Talent is a really nice mousepad. Only real issue with it is that it is the size of a bathmat, which I really didn't consider, and as such it is kind of hard for me to find a spot for. (As mine was free, I didn't do a lot of research ahead of time about it).

The PR stuff was a disaster, and I particularly don't enjoy the claim that there was an easy fix presented. But screwing up PR isn't uncommon for companies of any size. And with a small company, while there is more flexibility in some ways, there is less flexibility in others. Keeping things from spiralling out of control and doing what you can to rectify problems in both the short term and long term is complicated and difficult with limited resources.

It would have gone a lot better if communication had been more consistent and regular. And, it would go a lot better if communication would be more consistent and regular going forward.
Edited by PrimeBurn - 7/14/11 at 7:51am
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post #1428 of 1594
Since i've missed about probably 100 pages.. what issues does the valor have? I know of the dpi step, the accel issues and t he malformed body issues.
post #1429 of 1594
Quote:
Originally Posted by Eagle1337 View Post
Since i've missed about probably 100 pages.. what issues does the valor have? I know of the dpi step, the accel issues and t he malformed body issues.
See my posts:

Negatives:
http://www.overclock.net/13991523-post1264.html
http://www.overclock.net/13998894-post1295.html

Positives:
http://www.overclock.net/13991943-post1267.html
post #1430 of 1594
my mate in the US ordered his valor last week and just got it today.

he really likes it. Says the switches are even and the best 'click' of any mouse he's ever used and that his shell is even and clean. no scrapping or uneven wobble and the rubber coating is quite amazing.

he did notice the accel problem at 500dpi but uses the 1000dpi setting and says that feels perfect. probably what he's used to from before.

maybe they fixed the problems already? I mentioned this before but my valor also doesn't have any problems cept the 500 setting (use the 1000dpi anyway) and I've been using this thing for about a month now..... I really like it
Edited by MikeRELI - 7/15/11 at 4:39pm
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