Firstly, let me start off by apologizing greatly for the delay as well as the issues you're having with getting in contact with us. I can assure you that this is not how we conduct our business.
Now, regarding your order. To our remaining inventory, we have been inspecting and reinspecting according to new quality control standards and revisions we have made to the Valor to eliminate and/all of the issues I have described to you in our previous emails. While these inspections were taking place, we halted all shipments of pending orders and sent the small amount of remaining inventory we had back to the factory for full correction.
The Valor was intended to be a well-built, reliable, and comfortable gaming mouse which to some has sadly been the opposite of. We want to make sure that any future customers, whose orders are still pending, receive the same mouse we designed and demo'd prior to release. While there were only a short number of customers who received defective Valors, we want to ensure that we eliminate these issues as quickly and as efficiently as possible. After all, this is our first mouse and we want nothing more than for our customers to retain their trust in us as a company who can provide solid, reliable, and affordable gaming products for users across the world.
With all that said Matthew, I have closely been in touch with our factory and we are set to receive our first shipment of Valors back by Thursday or Friday of this week. At that time, we will begin immediate in house quality control checks followed by shipment via your selected and/or upgraded shipping method. In your case, FedEx. This is an absolute confirmed date of arrival by our factory and as explained above, the main reason why shipments have been delayed until this date.
Thank you again for your patience Matthew and if you have any further questions please do not hesitate to contact us at anytime. Thanks!