Originally Posted by Eagle1337
I think most companies tend to have a bit of a rocky start when they branch off. CM wasn't too bad but the again the sentinel had like 4 years of dev time. Sapphire's branching off into mobos hasn't been all that smooth either. Give them time as they are also learning a lot about how QC has been done by the OEM of the mouse and how to improve on that.
A voice of sensibility in the chaos. That earns you a +1 in my book. Personally, I think that everyone needs to take a step back and consider some pertinent facts. The first being that PureTrak is dealing with contracted parts and labor to produce this product. This is not some grandiose mega-corp like Intel, that has a monstrous budget set aside exclusively for dealing with problems (just a educated guess on my part).
It has been what? 1 month since the 1st Valors were received? How any of you could expect a small company to be able to fix the technical problems in such a small time frame is beyond me. Seriously, just to find the flaws in the coding. Not to mention the changes to the shell's production line, and the ramp up for inventory. Tell us again how long it took for the other mouse sporting the same sensor to get it's fix? One may factor in the size of that company (and it's financial reserves) that produced that "other" mouse. As well as the time frame it took them to fix it.
I'm not defending PT. I just feel a need to point out the reality's of the subject in the constant din of whining. In fact, my Valor has problems too. One that is necessitating an RMA (for exchange, not a refund) But, if I may say, Nick has been very much on point in dealing with it. Responding personally to my emails, which in this maelstrom...is no small feat. I for one, am fully confident that the Valor will live up to it's intended design spec when all is said and done.Edited by Lucky 13 SpeedShop - 7/16/11 at 12:29pm