Originally Posted by r_age
Yeah, but how long will that take and what will the customer service be like between now and then. I havent been too pleased.
Actually, the customer service has been excellent in my experience. I should have my replacement by Tuesday, and to be quite honest, I am impressed. That in itself is no small feat. As I am not an impressionable youngster, but a person who has many a year of dealing with companies that by no means measure up to the level of CS that Puretrak has provided me.
Other companies would do well to take note of their example.
From what Nick has said to me earlier, he will be addressing other concerns soon. Being that I have no wish to step on the toes of those that have been so helpful to me, going what I consider to be well above & beyond the call of duty. I won't comment further.
@ Nick: I'd like to take the time to publicly thank you personally, you've been a pleasure to deal with. Thank you. Edited by Lucky 13 SpeedShop - 7/16/11 at 11:57pm