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Puretrak Valor Information Thread - Page 145

post #1441 of 1594
Quote:
Originally Posted by Themanbeast View Post
16 business days now. No refund or acknowledgement that they have my package.
Hello,

All refunds as of 7/15/2011 have been processed. If we received your package last week, there is a 7 business day processing time until you fully see your refund. This has been mentioned several times.

Have you tried contacting us directly? Unfortunately, OCN is not a direct means of contact to our company.

Please PM me your OrderID# and I will be happy to assist you, thanks.
post #1442 of 1594
EDIT: After private messages, I now have my refund. Thank you Nick.
Edited by Themanbeast - 7/16/11 at 5:12pm
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post #1443 of 1594
Quote:
Originally Posted by Themanbeast View Post
I've tried multiple times, with no responses. You received my package on July 1st. At this point I've filed a claim with my bank and the BBB, and I will be posting about my problem everywhere I am a member of.
Hello again,

Terribly sorry to hear about that. I am actively looking at our support and information department emails and see none regarding Valor refunds/returns that have not yet been responded to. Possibly check your spam box or let me know your email address so I can conduct a more detailed search?

Again, if you could send me your OrderID# I will be happy to look in to the status of your refund. While the 7 business day time is mainly for financial processing, customers usually see a refund in 24 to 48 hours.

Looking forward to your response, thanks!
post #1444 of 1594
I now have my refund. Thank you.
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post #1445 of 1594
Quote:
Originally Posted by r_age View Post
Yeah, but how long will that take and what will the customer service be like between now and then. I havent been too pleased.
Actually, the customer service has been excellent in my experience. I should have my replacement by Tuesday, and to be quite honest, I am impressed. That in itself is no small feat. As I am not an impressionable youngster, but a person who has many a year of dealing with companies that by no means measure up to the level of CS that Puretrak has provided me.

Other companies would do well to take note of their example.

From what Nick has said to me earlier, he will be addressing other concerns soon. Being that I have no wish to step on the toes of those that have been so helpful to me, going what I consider to be well above & beyond the call of duty. I won't comment further.

@ Nick: I'd like to take the time to publicly thank you personally, you've been a pleasure to deal with. Thank you.
Edited by Lucky 13 SpeedShop - 7/16/11 at 11:57pm
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post #1446 of 1594
Quote:
Originally Posted by Eagle1337 View Post
I think most companies tend to have a bit of a rocky start when they branch off. CM wasn't too bad but the again the sentinel had like 4 years of dev time. Sapphire's branching off into mobos hasn't been all that smooth either. Give them time as they are also learning a lot about how QC has been done by the OEM of the mouse and how to improve on that.
Not when you tell your customers that you will do QC control checks at your own office to avoid and DoA issues. Still you miss a DPI setting that is supposed to be 1000 and plays like 1800? I can feel that the instant I plug in the mouse.

And then you ship stuff internationally, with no stuffing whatsoever. That's brilliant really. My talent pad was free to play rugby with my Valor mouse for 10.0000 miles. Guess what: DoA. And now *I* have to find the nearest FedEx Drop of point to send it back. Guess what: "near" is a relative term. But hey, I guess this is all my fault.
post #1447 of 1594
Quote:
Originally Posted by nyshak View Post
Not when you tell your customers that you will do QC control checks at your own office to avoid and DoA issues. Still you miss a DPI setting that is supposed to be 1000 and plays like 1800? I can feel that the instant I plug in the mouse.

And then you ship stuff internationally, with no stuffing whatsoever. That's brilliant really. My talent pad was free to play rugby with my Valor mouse for 10.0000 miles. Guess what: DoA. And now *I* have to find the nearest FedEx Drop of point to send it back. Guess what: "near" is a relative term. But hey, I guess this is all my fault.
arrange a pickup lol
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post #1448 of 1594
Quote:
Originally Posted by renji1337 View Post
arrange a pickup lol
Puretraks job not mine. It's called customer support. I know this is a new word for many.
post #1449 of 1594
Quote:
Originally Posted by nyshak View Post
Puretraks job not mine. It's called customer support. I know this is a new word for many.
so I understand that youre mad you got a doa mouse from them, but that kinda stuff happens no matter what. what I dont understand is why you think their CS is bad?

correct me if i'm wrong mate, but you told them you got a doa model, they are offering a replacement and covering shipping back to states using fedex but theyre customer service is bad because you have to just drop the package off or make a phone call and have fedex come pick it up?

im sorry mate, but it sounds to me like you've never dealt with any sort of RMA process with other companies before. fat chance of them ever covering your shipping back especially to the states. what puretrak is doing for you is excellent CS.
post #1450 of 1594
Well never thought i would post a problem with my valor sense its been fine till today when i woke up and saw this...



By gordesky1 at 2011-07-17



By gordesky1 at 2011-07-17


Never remember feeling that or seeing that till 10min ago...


So ya this is really unacceptable for a new product too do this...
Edited by gordesky1 - 7/17/11 at 9:18am
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