Overclock.net › Forums › Components › Mice › Puretrak Valor Information Thread
New Posts  All Forums:Forum Nav:

Puretrak Valor Information Thread - Page 146

post #1451 of 1594
Quote:
Originally Posted by MikeRELI View Post
so I understand that youre mad you got a doa mouse from them, but that kinda stuff happens no matter what. what I dont understand is why you think their CS is bad?

correct me if i'm wrong mate, but you told them you got a doa model, they are offering a replacement and covering shipping back to states using fedex but theyre customer service is bad because you have to just drop the package off or make a phone call and have fedex come pick it up?

im sorry mate, but it sounds to me like you've never dealt with any sort of RMA process with other companies before. fat chance of them ever covering your shipping back especially to the states. what puretrak is doing for you is excellent CS.
Even if his mouse is DOA, there is still the fact that the entire DPI table is practically wrong for every setting. This affects ALL valors, not just the early batch. When 1000dpi setting is actually 1800dpi, I say fail.

And in terms of customer service, I agree that expecting them to arrange a pickup is over the top in terms of expectations, but with places like newegg and similar I will usually refuse to pay shipping on my own for an issue that was out of my control.
    
CPUMotherboardGraphicsRAM
5960x @ 4.4ghz (1.19v) evga x99 micro2 (2) evga gtx 980 ti hybrid 32gb hyperx 2666mhz 
Hard DriveCoolingOSMonitor
samsung 950 pro 512gb NVMe M.2 ssd ek everything win 10 xl2430t / u2515h (x2) / u2913wm 
KeyboardPowerCaseMouse
cm novatouch w/ pbt caps. evga 1200 p2 lian li pc-9f nixeus revel 
Mouse PadAudioOther
steelseries qck heavy gustard U12/X12 -> H10/Lyr presonus 22vsl > mxl770 (mic) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
5960x @ 4.4ghz (1.19v) evga x99 micro2 (2) evga gtx 980 ti hybrid 32gb hyperx 2666mhz 
Hard DriveCoolingOSMonitor
samsung 950 pro 512gb NVMe M.2 ssd ek everything win 10 xl2430t / u2515h (x2) / u2913wm 
KeyboardPowerCaseMouse
cm novatouch w/ pbt caps. evga 1200 p2 lian li pc-9f nixeus revel 
Mouse PadAudioOther
steelseries qck heavy gustard U12/X12 -> H10/Lyr presonus 22vsl > mxl770 (mic) 
  hide details  
Reply
post #1452 of 1594
Quote:
Originally Posted by rmp459 View Post
And in terms of customer service, I agree that expecting them to arrange a pickup is over the top in terms of expectations, but with places like newegg and similar I will usually refuse to pay shipping on my own for an issue that was out of my control.
Most places require you to ship it out yourself..
post #1453 of 1594
But ya any idea why that has happen too my valor? Never remember seeing that last night when i was playing some cod and i would even felt it too sense the way it is now it feels like crap...

Mouse never leaves my desk also.

Or did mine just came with a bad rubber coating job?
gigaryzen
(10 items)
 
saberex
(10 items)
 
 
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9 AX370-Gaming K7 Nvidia 1080 founders corsair lpx 3200@3200 
RAMHard DriveCoolingOS
corsair lpx 3200@3200 ssd 120gb H100 windows 10 
PowerCase
tagan 900watts thermaltake core x9 
CPUMotherboardGraphicsRAM
amd fx 8370e 5ghz SABERTOOTH 990FX R2.0 msi 390 gskill sniper 8gb 1866 
RAMHard DriveCoolingOS
gskill sniper 8gb 1866 ssd 120gb xspc rasa 750 with tons of fans!! windows 8.1 
PowerCase
power and cooling 750watt thermaltake core x9 
  hide details  
Reply
gigaryzen
(10 items)
 
saberex
(10 items)
 
 
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9 AX370-Gaming K7 Nvidia 1080 founders corsair lpx 3200@3200 
RAMHard DriveCoolingOS
corsair lpx 3200@3200 ssd 120gb H100 windows 10 
PowerCase
tagan 900watts thermaltake core x9 
CPUMotherboardGraphicsRAM
amd fx 8370e 5ghz SABERTOOTH 990FX R2.0 msi 390 gskill sniper 8gb 1866 
RAMHard DriveCoolingOS
gskill sniper 8gb 1866 ssd 120gb xspc rasa 750 with tons of fans!! windows 8.1 
PowerCase
power and cooling 750watt thermaltake core x9 
  hide details  
Reply
post #1454 of 1594
Ever heard of anti-age cream ? hahahahahaha j/k

honestly i hope you're the only one who got unlucky with the coating job
Rep0rn
(16 items)
 
Precious :p
(16 items)
 
 
CPUMotherboardGraphicsRAM
i5 4690k @ 4.4ghz 1.3v  gigabyte Z87M D3H r9 390 gigabyte X2 windforce g.skill 8GB 2400mhz CL11 1.65v 
Hard DriveHard DriveCoolingOS
WD caviar blue 1TB  crucial MX100 256GB  cryorig R1 ultimate windows 10 home (win7 upgrade) 
MonitorKeyboardPowerCase
asus VG236H  cm storm quickfire TK stealth thermaltake london 550w gold rated modular aerocool dead silence black window version 
MouseMouse PadAudioAudio
zowie EC2-A zowie GTF-X creative aurvana live! soundblaster Z 
CPUMotherboardGraphicsRAM
i5 2500k @ 4.5ghz 1.34v ASUS P8Z68V-PRO MSI Geforce GTX N660-2GD5/OC 8gb corsair vengeance 
Hard DriveHard DriveCoolingOS
60gb ocz vertex 3 SSD WD 640GB caviar black  corsair H100 Windows 7 64bit Home Premium 
MonitorKeyboardPowerCase
samsung 2233RZ Noppoo choc mini 84 rev 2. (mx red) corsair 850W TX silverstone TJ07 black 
MouseMouse PadAudioOther
cm storm recon  HIEN SOFT L Japan Black x-fi titanium fatal1ty champion series  AKG K601 + audio-gd C2C upgrade version headp... 
  hide details  
Reply
Rep0rn
(16 items)
 
Precious :p
(16 items)
 
 
CPUMotherboardGraphicsRAM
i5 4690k @ 4.4ghz 1.3v  gigabyte Z87M D3H r9 390 gigabyte X2 windforce g.skill 8GB 2400mhz CL11 1.65v 
Hard DriveHard DriveCoolingOS
WD caviar blue 1TB  crucial MX100 256GB  cryorig R1 ultimate windows 10 home (win7 upgrade) 
MonitorKeyboardPowerCase
asus VG236H  cm storm quickfire TK stealth thermaltake london 550w gold rated modular aerocool dead silence black window version 
MouseMouse PadAudioAudio
zowie EC2-A zowie GTF-X creative aurvana live! soundblaster Z 
CPUMotherboardGraphicsRAM
i5 2500k @ 4.5ghz 1.34v ASUS P8Z68V-PRO MSI Geforce GTX N660-2GD5/OC 8gb corsair vengeance 
Hard DriveHard DriveCoolingOS
60gb ocz vertex 3 SSD WD 640GB caviar black  corsair H100 Windows 7 64bit Home Premium 
MonitorKeyboardPowerCase
samsung 2233RZ Noppoo choc mini 84 rev 2. (mx red) corsair 850W TX silverstone TJ07 black 
MouseMouse PadAudioOther
cm storm recon  HIEN SOFT L Japan Black x-fi titanium fatal1ty champion series  AKG K601 + audio-gd C2C upgrade version headp... 
  hide details  
Reply
post #1455 of 1594
Quote:
Originally Posted by SoFGR View Post
Ever heard of anti-age cream ? hahahahahaha j/k

honestly i hope you're the only one who got unlucky with the coating job
Ya it sucks that this has happen... I really like the rubber coating they put on this mouse too feels really nice..

Hopefully i can get a replacement and have it shipped too me first.

Never had a problem with a mouse doing this and i own a razer mamba razer orochi rat 7 and a war mouse which has really thin rubber coating and that's looks like new.

Also have a 2006 razer diamond plasma ed which the buttons are rubber coated and that still looks like new..

And quite a few more mouses.

And also used a razer black widow ut with the rubber keys for 8months with no problems.
gigaryzen
(10 items)
 
saberex
(10 items)
 
 
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9 AX370-Gaming K7 Nvidia 1080 founders corsair lpx 3200@3200 
RAMHard DriveCoolingOS
corsair lpx 3200@3200 ssd 120gb H100 windows 10 
PowerCase
tagan 900watts thermaltake core x9 
CPUMotherboardGraphicsRAM
amd fx 8370e 5ghz SABERTOOTH 990FX R2.0 msi 390 gskill sniper 8gb 1866 
RAMHard DriveCoolingOS
gskill sniper 8gb 1866 ssd 120gb xspc rasa 750 with tons of fans!! windows 8.1 
PowerCase
power and cooling 750watt thermaltake core x9 
  hide details  
Reply
gigaryzen
(10 items)
 
saberex
(10 items)
 
 
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.9 AX370-Gaming K7 Nvidia 1080 founders corsair lpx 3200@3200 
RAMHard DriveCoolingOS
corsair lpx 3200@3200 ssd 120gb H100 windows 10 
PowerCase
tagan 900watts thermaltake core x9 
CPUMotherboardGraphicsRAM
amd fx 8370e 5ghz SABERTOOTH 990FX R2.0 msi 390 gskill sniper 8gb 1866 
RAMHard DriveCoolingOS
gskill sniper 8gb 1866 ssd 120gb xspc rasa 750 with tons of fans!! windows 8.1 
PowerCase
power and cooling 750watt thermaltake core x9 
  hide details  
Reply
post #1456 of 1594
Quote:
Originally Posted by rmp459 View Post
And in terms of customer service, I agree that expecting them to arrange a pickup is over the top in terms of expectations, but with places like newegg and similar I will usually refuse to pay shipping on my own for an issue that was out of my control.
Depends. If you offer international shipments you should at least show some basic packaging skills. I'm mad because the way they shipped it, it's no wonder it arrived dead. Again, put a Talent Pad in its tube and the Valor in its box in a too large (by far) outer box with no stuffing whatsoever. Ship this 10.000 miles. And if this fails (surprise surprise) have your customer arrange (in part) the return shipment.

If you call this good business etiquette - fine. I don't.
post #1457 of 1594
I heard returning the Valor was abit different than usual, how do I return it? (detailed instructions please
post #1458 of 1594
Quote:
Originally Posted by Eagle1337 View Post
Most places require you to ship it out yourself..
that depends on how many RMAs you've done and whether or not your willing to pay it right off the bat. With "most" places, a simple phone call will usually get you return postage, regardless of the company policy. You never know unless you try.
    
CPUMotherboardGraphicsRAM
5960x @ 4.4ghz (1.19v) evga x99 micro2 (2) evga gtx 980 ti hybrid 32gb hyperx 2666mhz 
Hard DriveCoolingOSMonitor
samsung 950 pro 512gb NVMe M.2 ssd ek everything win 10 xl2430t / u2515h (x2) / u2913wm 
KeyboardPowerCaseMouse
cm novatouch w/ pbt caps. evga 1200 p2 lian li pc-9f nixeus revel 
Mouse PadAudioOther
steelseries qck heavy gustard U12/X12 -> H10/Lyr presonus 22vsl > mxl770 (mic) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
5960x @ 4.4ghz (1.19v) evga x99 micro2 (2) evga gtx 980 ti hybrid 32gb hyperx 2666mhz 
Hard DriveCoolingOSMonitor
samsung 950 pro 512gb NVMe M.2 ssd ek everything win 10 xl2430t / u2515h (x2) / u2913wm 
KeyboardPowerCaseMouse
cm novatouch w/ pbt caps. evga 1200 p2 lian li pc-9f nixeus revel 
Mouse PadAudioOther
steelseries qck heavy gustard U12/X12 -> H10/Lyr presonus 22vsl > mxl770 (mic) 
  hide details  
Reply
post #1459 of 1594
Quote:
Originally Posted by gordesky1 View Post
But ya any idea why that has happen too my valor? Never remember seeing that last night when i was playing some cod and i would even felt it too sense the way it is now it feels like crap...

Mouse never leaves my desk also.

Or did mine just came with a bad rubber coating job?
Wow that is unsettling.
My System
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 Lynnefield OC to 3.8 ASUS P7P55D-E LX Radeon 5870 4 GB G.Skill Ripjaws 
Hard DriveOptical DriveCoolingOS
Intel X-25M G2 120GB; Western Digital Caviar Black Lite-On DH-4B1S Cooler Master Hyper 212+ Windows 7 Ultimate 
MonitorKeyboardPowerCase
Viewsonic 2365WB, Crossover 27" Leopold FC700R Cherry Blues Corsair Builder Series CX500 Rosewill Blackbone 
MouseMouse PadAudioAudio
Roccat Savu Artisan Hayate Soft M Sound Blaster XtremeMusic OEM M-Audio DSM1 
AudioAudio
ODAC/O2 HiFiMan HE500 
  hide details  
Reply
My System
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 Lynnefield OC to 3.8 ASUS P7P55D-E LX Radeon 5870 4 GB G.Skill Ripjaws 
Hard DriveOptical DriveCoolingOS
Intel X-25M G2 120GB; Western Digital Caviar Black Lite-On DH-4B1S Cooler Master Hyper 212+ Windows 7 Ultimate 
MonitorKeyboardPowerCase
Viewsonic 2365WB, Crossover 27" Leopold FC700R Cherry Blues Corsair Builder Series CX500 Rosewill Blackbone 
MouseMouse PadAudioAudio
Roccat Savu Artisan Hayate Soft M Sound Blaster XtremeMusic OEM M-Audio DSM1 
AudioAudio
ODAC/O2 HiFiMan HE500 
  hide details  
Reply
post #1460 of 1594
Please, please, please let this be an isolated issue with the coating...
Ice Queen
(19 items)
 
Holdout
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i5 2500k@4.6 Asus ASUS P8Z68-V PRO EVGA GeForce GTX 1080 GAMING ACX 3.0 G.SKILL Ripjaws X Series 16GB (4 x 4GB) 240-Pin... 
Hard DriveHard DriveHard DriveHard Drive
Samsung HD103SJ 1TB (2xRAID0) Samsung HD103SJ 1TB (2xRAID0) SAMSUNG 850 EVO 2.5" 500GB SATA III 3-D Vertica... SAMSUNG 850 EVO 2.5" 500GB SATA III 3-D Vertica... 
OSMonitorMonitorKeyboard
Windows 10 HP 64-bit Asus PA246Q ProArt 24" 1920x1200 Monoprice 4k Deck Ice 82 
PowerCaseMouseMouse Pad
SeaSonic Snow Silent-1050  Corsair 540 Razer Naga Hex Wriath Red Steelseries QCK Mini 
AudioOther
Creative Sound Blaster Z Swan M10 2.1 Speakers 
CPUMotherboardGraphicsRAM
Phenom II X4 970 ASUS M4N75TD Palit GTX 560 Ti 2GB (2xSLI) G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DD... 
Hard DriveHard DriveCoolingOS
OCZ Vertex Plus OCZSSD2-1VTXPL60G SAMSUNG Spinpoint MP4 HM640JJ XIGMATEK LOKI SD963 w/ Arctic Silver MX-2 and t... Windows 7 HP 
MonitorKeyboardPowerCase
Viewsonic VX2739WM Rosewill RK-800G Black 104 Normal Keys PS/2 Wir... Antec TruePower New TP-650 650W Antec Nine Hundred Two V2 Black Steel ATX Mid T... 
MouseMouse PadAudio
Logitech MX 518 High Performance Optical Gaming... Puretrak Talent Onboard 
  hide details  
Reply
Ice Queen
(19 items)
 
Holdout
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i5 2500k@4.6 Asus ASUS P8Z68-V PRO EVGA GeForce GTX 1080 GAMING ACX 3.0 G.SKILL Ripjaws X Series 16GB (4 x 4GB) 240-Pin... 
Hard DriveHard DriveHard DriveHard Drive
Samsung HD103SJ 1TB (2xRAID0) Samsung HD103SJ 1TB (2xRAID0) SAMSUNG 850 EVO 2.5" 500GB SATA III 3-D Vertica... SAMSUNG 850 EVO 2.5" 500GB SATA III 3-D Vertica... 
OSMonitorMonitorKeyboard
Windows 10 HP 64-bit Asus PA246Q ProArt 24" 1920x1200 Monoprice 4k Deck Ice 82 
PowerCaseMouseMouse Pad
SeaSonic Snow Silent-1050  Corsair 540 Razer Naga Hex Wriath Red Steelseries QCK Mini 
AudioOther
Creative Sound Blaster Z Swan M10 2.1 Speakers 
CPUMotherboardGraphicsRAM
Phenom II X4 970 ASUS M4N75TD Palit GTX 560 Ti 2GB (2xSLI) G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DD... 
Hard DriveHard DriveCoolingOS
OCZ Vertex Plus OCZSSD2-1VTXPL60G SAMSUNG Spinpoint MP4 HM640JJ XIGMATEK LOKI SD963 w/ Arctic Silver MX-2 and t... Windows 7 HP 
MonitorKeyboardPowerCase
Viewsonic VX2739WM Rosewill RK-800G Black 104 Normal Keys PS/2 Wir... Antec TruePower New TP-650 650W Antec Nine Hundred Two V2 Black Steel ATX Mid T... 
MouseMouse PadAudio
Logitech MX 518 High Performance Optical Gaming... Puretrak Talent Onboard 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Mice
Overclock.net › Forums › Components › Mice › Puretrak Valor Information Thread