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Puretrak Valor Information Thread - Page 154

post #1531 of 1594
Yeah, the skates look like they have been reapplied several times and the rear skate has a corner in the screw hole and the other corner outside of the skate "footprint". They did send me spares but the rest of the mouse is so broken im not going to bother.

Terrible customer service. But im reckoning they are having cash flow problems, with so many people returning their mice.
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the bohemoth
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post #1532 of 1594
Quote:
Originally Posted by Jackolantern View Post
Anyone else not been able to get in contact with puretrak for a return?
So far sent in 1 return/refund request via their site and 2 emails. Request was entered august 9th iirc...
It's obvious that they're ignoring emails. Pretty darn low if you ask me.
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post #1533 of 1594
Well turns out Nick has been away from his office recently.

He contacted me today and is replacing my Valor and sending the Talent they originaly left out of my shipment. Nick is personally handling the quality control checks of the new mouse to ensure I get a good one.

And as a gesture of good will they are sending a new Stealth!

So I take it back, awesome customer service after all
post #1534 of 1594
ive still received no contact.
and tbh, i dont want another mouse, id prefer just get my money back.

But good to hear that they have finally contacted you.
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post #1535 of 1594
If possible, I would try to find a way to get a hold of Patrick. Nick has actually helped me out on a multitude of things, but when I had my valor debacle and posted about it here, Patrick personally emailed me (assuming he heard about it through Nick, I forget exactly how it went, it's been a while) and went above and beyond to take care of my issue.

Hopefully this is still the case for others. Mine was a bit different in that it was a hang up in refund processing, but I actually did receive (and still do receive) great customer service from Puretrak, to the point that I still buy a few of their products.
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post #1536 of 1594
Hi,

Do you have any idea if I can start sanding / filing the bottom of this mouse without voiding warranty? Mouse would scratch the mousepad so I haven't been able to use the mouse at all.
post #1537 of 1594
Anyone else heard anything back regarding anything from Puretrak? It seems like they've gone dark again.
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post #1538 of 1594
Quote:
Originally Posted by PrimeBurn View Post
Anyone else heard anything back regarding anything from Puretrak? It seems like they've gone dark again.
Hi,

No. I found Nicks email and even tried to mail that directly, but no response to any of my mails. 11th August is last time I got puretrak mail asking for photos.

Still haven't used mouse or mousepad
post #1539 of 1594
Yep, I've been trying to contact them to no avail. Seriously, where could they possibly be?
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post #1540 of 1594
They are too fucosing on fix the sensor's issues.

or

We have been screwed up.
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