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[ANAND] Gigabyte Announces 6-series Motherboard Replacement Program

post #1 of 11
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Quote:
Yesterday Intel announced the largest stop shipment/recall I can remember it ever making (excluding FDIV). The product in question? All 6-series chipsets, a necessary part of any Sandy Bridge (aka 2nd generation Intel Core microprocessor, aka Intel Core i7/i5/i3 2xxx) system. The problem? A transistor with a thin gate oxide being driven by too high of a voltage. The aforementioned transistor is present in the clock tree circuitry of the 3Gbps SATA ports that branch off of all 6-series chipsets. The 6Gbps ports are unaffected. Over a period of 3 years, at least 5% of all these chipsets will have some failure on the 3Gbps SATA ports. The failure could start in the form of errors on the SATA link and ultimately result in an unusable SATA port. No damage to attached hardware should result.
Source
post #2 of 11
Win. Very impressed with Gigabyte being this speedy informing all of us with their boards. Ill just continue to use my machine as it is until I can swap it for a new one.
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post #3 of 11
This is good news. I got my board at a CompUSA in town. Should I call them to ask what I need to do? I would rather just get a replacement board from the store and hand in the defective one all in one shot.
post #4 of 11
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Quote:
Originally Posted by Syjeklye View Post
This is good news. I got my board at a CompUSA in town. Should I call them to ask what I need to do? I would rather just get a replacement board from the store and hand in the defective one all in one shot.
Quote:
1) Gigabyte has stopped shipment to and recalled any unsold 6-series B2 motherboards from distributors and dealers.

2) Any Gigabyte 6-series B2 motherboards that have already been sold will be accepted back for replacement with a B3 board, regardless of condition. I asked Gigabyte if this meant that non-working boards could also be returned, Gigabyte said yes - all eligible 6-series models with B2 stepping chipsets will be accepted back.


Elligible Gigabyte 6-series Motherboards

GA-P67A-UD3 GA-P67A-UD3P GA-P67A-UD4 GA-P67A-UD5 GA-P67A-UD7

GA-H67MA-D2H GA-H67MA-UD2H GA-H67A-UD3H GA-H67M-D2 GA-H67M-UD2H

3) Gigabyte says that it should have 6-series B3 chipsets in April.

4) The replacement program will happen at the dealer/distributor level. You will have to exchange your board at the location you purchased it from.

5) Customers can either exchange their board (you'll have to wait until April for this to happen) or you can get a full refund sooner (immediately?). Gigabyte recommends going the refund route as that gives you more flexibility for what you want to do next.

6) The replacement board you get will be a brand new motherboard based on the B3 chipset. Gigabyte isn’t ready to disclose if there will be any new design features to these boards as well.

7) The cost of the product exchange will be handled by Intel and Gigabyte (presumably Intel is footing the entire bill).
I just posted all of the steps so others can see also.

# 5 pertains to you.

Basically, you can get a refund now but will have to wait till April for the B3 stepping, so you might as well wait till then for the refund/replacement. I'm not sure when Asus and others release, though it should be within the same time period.

#2 is also interesting. It will give users the chance to push the limits of the board and not have to worry about buying a new one because they will accept non working boards for returns also.

Side note: I am wondering if we will also see a wave of refurbished boards down the road later on. I cannot see them chucking the boards when they can install the new chipset in them and resell them. May be worth holding out for because you may be able to (for example) return a UD4 and buy a refurbished UD5 (or something better) for the same price as you get back for your UD4.
post #5 of 11
might upgrade to the UD5 or UD7 in april/may then.. awesome
post #6 of 11
Some retailers have stated that P67 boards bought at their store have to be returned to Gigabyte in April for replacement (Provantage and Amazon are a couple). I posed this question to Gigabyte as I want to continue to use my board until a replacement comes out. Here is their response:

Quote:
Dear Customer,

As you may have heard, Intel has announced a potential design error in the new Intel 6 series chipsets. GIGABYTE stands behind all our products, and is committed to the highest quality product and customer support services. As an owner of a GIGABYTE 6 series motherboard, we recommend you return your product to your place of purchase for a refund. GIGABYTE is working with our vast network of distributors, and retailer/online dealers to streamline refunds with minimal inconvenience on customers end.

Thank you for choosing in GIGABYTE products
They want you to return the board now for a refund and do without for 3 months. I asked them about doing an RMA through Gigabyte in May for a replacement and they would not answer the question.

My thoughts are the boards have a 3 year warranty, if I return it and the board has not yet failed on the 3GB Sata port, will they send it back. (They would not answer this question)
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post #7 of 11
I suppose they can't not take it back via RMA. They may not want to, but they kind of have to honor the recall. I know I'd rather deal with them direct.
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post #8 of 11
Quote:
Originally Posted by soldierblue View Post
I suppose they can't not take it back via RMA. They may not want to, but they kind of have to honor the recall. I know I'd rather deal with them direct.
They will be getting my board back when replacements are available. It just hit me wrong when they said you must go through the retailers. My retailer may actually accept the returns for replacement in April (now they say no way), but I am still returning it to Gigabyte directly.

For now, two of my devices are on my 6.0GB ports and my third device is on a PCIE 1X sata controller. I do not want anything on the affected ports.

I would recommend the pcie Sata controller to you also soldierblue for your third drive
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post #9 of 11
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Originally Posted by Electroneng View Post
They will be getting my board back when replacements are available. It just hit me wrong when they said you must go through the retailers. My retailer may actually accept the returns for replacement in April (now they say no way), but I am still returning it to Gigabyte directly.

For now, two of my devices are on my 6.0GB ports and my third device is on a PCIE 1X sata controller. I do not want anything on the affected ports.

I would recommend the pcie Sata controller to you also soldierblue for your third drive
I cannot say that Gigabyte will not accept returns directly, but from everything that has been said so far, it sounds like they are trying to get the refunds/replacements happening at the place of purchase.

This is not a bad thing though because it is faster and easier for them to get (for example) 200 boards to a distribution store than deal with 200 different returns/RMA's directly. It just makes a lot less congestion at their level if they can ship mass amounts to retailers then to be backed up with RMA's. This way the customers get their replacements sooner as well.

People who went through merchants like ebay and amazon may find it more difficult for returns/replacements, so Gigabyte should be prepared for some level of returns though.

As for your SATA ports in this case:

Quote:
Over a period of 3 years, at least 5% of all these chipsets will have some failure on the 3Gbps SATA ports.
That is the failure rate on the B2 stepping chipsets over 3 years so I would not be too concerned while continuing to use yours for the next ~8 weeks while awaiting for replacements to be available.
Edited by K3VL4R - 2/4/11 at 10:33am
post #10 of 11
gigabyte is no joke the best motherboard retailer out there imo. I just wish they hired a competent team of engineers to handle slot layout and MONSTER heatsinks that block 1x slots... because then I would have bought one of their boards again.
Edited by rmp459 - 2/4/11 at 10:37am
    
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