Originally Posted by kyle7412
every company will have a bad experience, whether it be newegg, evga, asus, whatever.
Yeah I have an Asus motherboard not only that it's an Nforce based motherboard the Striker II Extreme the first one was DOA LCD Poster said "CPU INIT" all I did was call them up and tell them what happened they cross-shipped me a brand new board I had another fail on me (probably my fault but not sure) and I had another one cross-shipped. BTW the one I sent back was covered in dielectric grease from running sub-ambient they didn't say a word about it. So all in all good customer service
As for EVGA I've never had any issues with them, however I've done probably 10 RMAs through them while working at various PC repair shops and have NEVER had ANY issues with their customer service either.
10 RMAs sounds like a lot but others have had more also this is over a 10 year period and 1000+ customers so that's a pretty good ratio if you ask me
if you look at the reviews on say Newegg you have to take the negatives with a grain of salt sometimes because a lot of what I see is user born issues
and a company that does that much business is bound to get a few DOA components not their fault.....
Moral of the story: Do all the research you want, but in the end it comes down to 2 main things.... Luck, and preference