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Microcenter Response to 6 Series Chipset Issues

post #1 of 19
Thread Starter 
Just received this email:

Quote:
eNews Update: Important Information
Micro Center: computers & electronics

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

An Important Announcement regarding Intel(r) Series 6 Chipsets

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Intel has recently identified an issue with their 6 series chipsets, which are used with all their 2nd generation Core processors (code-named Sandy Bridge). This is a potentially serious issue, but it should not affect your data, just your system's performance. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution.

However, some users may see degradation in the performance of SATA devices attached to the system, whether internal or external (such as hard drives and DVD drives). Intel is not aware of any end-user who has seen this issue yet, but they expect it to affect a significant percentage of users eventually, and to worsen over a three year period.

Please be assured that Micro Center will stand behind every customer who purchased a system or a motherboard from us that features this chipset.
Intel has already made the necessary change in the manufacturing process to correct the error, and properly functioning replacements will be available in approximately 8 weeks.

To minimize the disruption to you, we suggest that you continue to use your system until replacement parts are available. At that time, we will contact you with instructions regarding how to get your motherboard replaced or your system repaired.

PLEASE NOTE: There is no problem with the Intel 2nd Generation Core Processors themselves.

Please accept our apologies for any inconvenience caused by this issue, and our assurance that we will keep you informed of any further developments.
I just bought the damn thing on Friday! I wonder how this is really going to work. Has anyone had similar expiriences in the past?

Keep using it as it slowly cripples my SATA devices? Damn place is 1.5 hours away from me too!
 
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post #2 of 19
I think the mobo company (Asus, Gigabyte, etc.) will probably offer RMA/replacements as the fixed mobos come out, so if MC won't honor an exchange then you most likely will be able to do it with the mobo companies.

Or you can just wait until Intel ships out their new stuff and you can PROBABLY go to microcenter with your receipt and exchange your mobo for the repaired one. I think that's what MC may do, but who knows.

Otherwise just keep using your rig, it shouldn't be any trouble for now.
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post #3 of 19
It doesn't cripple the drives. It degrades the ports. The drives themselves are not in any way affected.
post #4 of 19
yea big mobo companies have made accouterments, GB said you can take it back to where you bought it and they will give you a new board, or you can get a refund, or you can keep it.
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post #5 of 19
Thread Starter 
Quote:
It doesn't cripple the drives. It degrades the ports. The drives themselves are not in any way affected.
Thanks for clearing that up for me. I thought that the unstable ports may cause degradation in the attached devices too. I will keep on using it.

I hope it is an easy swap like you guys said.
 
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post #6 of 19
Quote:
Originally Posted by BWG View Post
Thanks for clearing that up for me. I thought that the unstable ports may cause degradation in the attached devices too. I will keep on using it.

I hope it is an easy swap like you guys said.
It's also a process that takes place over the course of 3 years. So there's no reason to worry lol
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post #7 of 19
Data I've seen from Intel in their press release estimates that only 5% to 15% of the Series 6 chipsets will experience degradation - and that occurs over a 3-year period. 85% of the chipsets will not have a problem. It's not unlikely you will never experience degradation of performance.

Degradation is heat-related, so avoiding environments above room temperature would be helpful. Intel's press release stated that they are expecting new motherboards will be available in about 8 weeks.
post #8 of 19
Quote:
Originally Posted by LethalRise750 View Post
It's also a process that takes place over the course of 3 years. So there's no reason to worry lol
You're making the assumption that it would take three years to show itself.. "5-15% within 3 years" does not equal "will take place over three years."

Bestnotebook: "not unlikely you will never.." Jesus, that makes my head hurt. Also, your computer is an environment above room temperature. There's not many ways around this if you use a standard chassis like 99.9% of us.
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post #9 of 19
Quote:
Originally Posted by pursuinginsanity View Post
You're making the assumption that it would take three years to show itself.. "5-15% within 3 years" does not equal "will take place over three years."

Bestnotebook: "not unlikely you will never.." Jesus, that makes my head hurt. Also, your computer is an environment above room temperature. There's not many ways around this if you use a standard chassis like 99.9% of us.

Yep, for a normal board it should last 3 years. Those 5% are in the rare and abnormal percentile. Given the replacements will be here in 2-4 months, I'm quite sure no one has anything to worry about. Besides, Intel has stated they have yet to see any problems other than what they have replicated in their facilities.
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post #10 of 19
Double Post. Damnit.
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