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What To Do?

post #1 of 11
Thread Starter 
Alright I've got an old pair of broken crappy speakers.


They are Genius SW-5.1 1000, and cost like $25. Idk what is wrong, but they only put sound out of 2 of the 5 plugs. I called today and they said I can RMA them and I'll have to pay $25 because they are 4 years old and are out of warranty. They said I'd have to pay for shipping and that if they could not repair it (which I'm sure they can't) then they would replace it with the Genius SW-5.1. < Those cost $70 on overstock.com. I'm thinking I could just resell those as unopened for $60ish. Think it'd be worth the hassle to do all that?
    
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post #2 of 11
Taking a bit of a risk but it sounds like it should be worth it, as long as yours are unrepairable. Worst case scenario you sell them for 30 - 40 for a quick sale and put it towards something you like , that is of course if you don´t like the new ones.
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post #3 of 11
Thread Starter 
Well when they went bad I didn't really use them...I mostly was doing FPS games. As I got into music I picked up Klipsch Promedia and today I found them sitting doing nothing. This RMA form is confusing as heck, though, if anyone could give me assistance filling it out.
    
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post #4 of 11
what's confusing about the form? certain q's?

So either you will get a ~$70 replacement set of speakers back, or they will fix those for $25...
post #5 of 11
Thread Starter 
Quote:
Originally Posted by Faster_is_better View Post
what's confusing about the form? certain q's?

So either you will get a ~$70 replacement set of speakers back, or they will fix those for $25...
The guy made it sound like I'd get the $70 speakers. Of course I know I might not. The SW-5.1's were originally $50, I got them on sale for $25. Worst comes to worst I'm out $25. But I don't know when to pay them the $25, and does the $25 include shipping? I might call back later and try and get a different person to give me a better deal/more info. Anyways, here is a screen shot of the RMA form.

    
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post #6 of 11
Oh well some of that info you will get from your original invoice, purchase date, etc. Not that bottom right box is for INTERNAL USE, so you don't do anything there.

Note is optional, if you want to describe whats wrong with it, you can there.
You don't need to do fax or company if those don't apply to you, just info that you have to put down. Not sure about the RMA #, seems like they should have gave you that, or it should have been already filled out?

Oh, take a look at that Blue line, tells you about the RMA# (which sounds like you should have got from whoever you talked to)
Edited by Faster_is_better - 2/3/11 at 12:49pm
post #7 of 11
Thread Starter 
Alright, I called back and I was told that I send the $25 via paypal, then I email them with my info, they will get an RMA number for me and then I send in my speakers. Does that sound good? I'm just afraid I might get nothing done for me.
    
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post #8 of 11
Weird process, but if your going directly through Genius this might be expected. I guess try it, if anything goes awry Paypal should have you covered anyways. Did they say anything about shipping?
post #9 of 11
Thread Starter 
Quote:
Originally Posted by Faster_is_better View Post
Weird process, but if your going directly through Genius this might be expected. I guess try it, if anything goes awry Paypal should have you covered anyways. Did they say anything about shipping?
They didn't, but in the RMA Note section I asked what would be happening. Sent my money on paypal and emailed my RMA form.
    
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post #10 of 11
Well hopefully they send you a prepaid label with further instructions.
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