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Dell optiplex - absolutely screwed up!

post #1 of 7
Thread Starter 
Hi guys.
I had a client bring me a Dell optiplex GX P4 series.
i press the power button, fans spin up but no post.
Then the fan suddenly roars to 100% and the thing smells fried!
I'm guessing the CPU and motherboard are dead?
I'm not even going to bother opening it, however the client explained he took it to a PC shop and they had said the PSU is dead

bin it or fix it?. he asked me to repair it but i don't know where to start, i might just build him up a new P4 rig out of the parts i have sitting around.

Anyone familiar with this issue?
Phobia
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Phobia
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post #2 of 7
If you arent going to even brother opening, then bin it i guess?
It probably needs a heavy dust cleaning, if not they its frying somewhere
    
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post #3 of 7
It takes 5 minuets to blow out 6 months of dust at my house (bear in mind that what dust my HSF catches in 1 month, most rigs catch in 3)
 
Draco Volans II
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Draco Volans II
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Seagate 500 GB 7200.12 (near dead) Hiachi Coolspin 2 TB (storage) (near dead) RAID0 2x Westren digital Caviar Blu... OCZ arc 100 240 GB SSD 
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Xiggy dark knight Windows 7 Ultimate x64 23" ASUS VH236H 1080p QINX QX2710LED 1440p 
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Samsung 840 EVO Slot loading Stock W7 x64 
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post #4 of 7
Thread Starter 
the HSF in this is completely clean
Phobia
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Phobia
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S3 120gb SSD + 4 x 2TB green Win 7 Ultimate Panasonic 42" + BenQ G2420HD AX1200 
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600T White 
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post #5 of 7
Open it up, make sure its clean, blow it out etc. Then, why not test a different PSU in it? not that hard with the case open, don't have to completely install it just to try.
Remember, with customers, if they ask you to fix it. Try every possible step to fix it. Because if or when its not. They're going to ask why, and if you just say, "Its just dead." And he had already gotten a response from another company stating the PSU is dead. The client WILL most likely ask if you tried that. Just be ready to answer questions, and possibly show proof why.

Ski

BTW, my customer relation skills comes from working on aircraft for 10years, pilots tend to be picky. Good reason to. XD
SixthElement
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SixthElement
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550D G700 XTrac Ripper XXL Onkyo TX-SR804 
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Bowers & Wilkins 686 BookShelfs 
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post #6 of 7
Thread Starter 
yea will test a different PSU (just a standard ATX) and see if it does anything different.
next step would be to run it on a box with no HDD/dvd etc and pray for a post
Phobia
(13 items)
 
  
CPUMotherboardGraphicsRAM
1100T - 4.40Ghz 990FXA-UD7 VTX3D HD6990 Ripjaws - 1900Mhz CL8 
Hard DriveOSMonitorPower
S3 120gb SSD + 4 x 2TB green Win 7 Ultimate Panasonic 42" + BenQ G2420HD AX1200 
Case
600T White 
  hide details  
Reply
Phobia
(13 items)
 
  
CPUMotherboardGraphicsRAM
1100T - 4.40Ghz 990FXA-UD7 VTX3D HD6990 Ripjaws - 1900Mhz CL8 
Hard DriveOSMonitorPower
S3 120gb SSD + 4 x 2TB green Win 7 Ultimate Panasonic 42" + BenQ G2420HD AX1200 
Case
600T White 
  hide details  
Reply
post #7 of 7
Clean it and try with another PSU , most cases of computer not turning on related to PSU problems. i can hardly believe the CPU or the MOB are fried..... try the PSU i'm sure it will be ok.
Zorg Beast
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Zorg Beast
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WD 500 GB Black- Soon SSD :) LG Something... Cooler master 212  Win 7 Pro 64 bit 
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